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The Hartford Reviews

Updated 7 October 2017
255 reviews

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2.0
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The Hartford CEO Christopher Swift
Christopher Swift
47 Ratings

255 Employee Reviews

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More Pros and Cons

  1. Helpful (1)

    "Management, People, and Metric Driven Sales Enviornment"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at The Hartford full-time

    Pros

    Full time, opportunities to make overtime pay, opportunities for remote work.

    Cons

    Difficult to make substantial commission as compared to other p&c insurance companies.

    Advice to Management

    Take actionable steps to make sure female employees feel safe and respected by their coworkers, especially when concerns are voiced to HR.


  2. Helpful (2)

    "New Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time

    Pros

    Benefits, discounts are above average

    Cons

    Management has unrealistic expectations of employees.

    Advice to Management

    Finish this hurricane season, make appropriate adjustments.


  3. Helpful (2)

    "Take Your Talents To Another carrier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ocean Maine Underwriter in King of Prussia, PA (US)
    Current Employee - Ocean Maine Underwriter in King of Prussia, PA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Remote Work option, Benefits, large territories make it easier to obtain performance goals.

    Cons

    Ocean Marine Department lacks effective leadership to compete on a national level, limited expertise, no tracking or systems available to effectively manage workflow or progress. Complete lack of total form system to be able to draft effective policy language. Broker forms have taken 3 years for approval and are still not complete. No Marine Excess or Bumbershoot. Senior Management lacks knowledge of marketplace and conditions and exposures to effectively work outside of the Northeast region

    Advice to Management

    Not applicable


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  5. Helpful (5)

    "Scottsdale Inbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time

    Pros

    Nice new building. Generally friendly atmosphere. Benefits available immediately upon hire. Generous paid time off.

    Cons

    Inadequate, poorly prioritized training.
    Paltry bonus program.
    Kindergarten-style management approach.
    Order-taking protocol, not true sales scenario (outbound calls not allowed without special permission; direct callbacks from customers not allowed; etc.).
    High attrition rate.

    Training for unlicensed new hires to prepare for the State exam is woefully inadequate. A high percentage of the unlicensed trainees fail the exam, and not because they are incapable or do not perform their due diligence. Most insurance companies hire an outside consulting firm like Kaplan and allow two solid weeks for pre-test training and preparation, with Internet tools and study aids for use outside the office. Not here--training is in-house by managers, many of whom only recently obtained their license. Studying at home is discouraged.

    Training for licensed hires is also inadequate. Training period is much more brief than advertised. Far too much emphasis on a sales concept which could be summed up in a couple of paragraphs and less than 30 minutes, yet trainees are taken through a redundant program that stretches on and on ad nauseum. Meanwhile basic skills and critical information are given superficial treatment, leading to frustration when employees are put on the phones.

    It's a tough sell--The Hartford is extremely risk averse, resulting in a high percentage of prospects being disqualified compared to other insurers. Additionally rates are rarely competitive. Employees are told to steer customers away from prioritizing price, and instead to sell the value of the company. However mass marketing campaigns trumpet the claim that switching to The Hartford will save customers an average of $300 per year (accompanied by the typical fine print disclaimers), thus prospects call with the expectation of savings and are typically disappointed when receiving a quote. System glitches and poor software design lead to long call times, customers being put on hold for extended periods, etc. A relatively small percentage of sales reps meet the minimum requirement to qualify for a bonus even at the lowest tier, which at that level pays small amount in additional pay above the base hourly wage. The bonus program is paltry compared to other insurers.

    Management interaction with employees is condescending and childish, although in all fairness they do sincerely attempt to be personable and avoid micromanaging.

    Benefits are expensive and not as robust as many other companies.

    The attrition rate is extremely high. Reps who have experience at other insurance companies are particularly disillusioned and many don't stick around long. Management solicits feedback regularly but no discernible change is evident.

    Advice to Management

    Restructure training to focus on important skills and processes instead of placing so much emphasis and time on shallow psychological sales concepts.

    Enlist experts to provide adequate and professional training for unlicensed new hires.

    Upgrade bonus program.

    Provide better benefits.

    Allow callbacks and outgoing calls so reps can act as actual sales agents, not order takers.

    Rethink actuarial/underwriting standards and protocol to make the company more competitive.


  6. Helpful (1)

    "Auto damage appraiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 8 years)

    Pros

    Pto , 401k, freedom to make route. Remote worker, company car, paid work cell and home internet. To hard to come up with 20 words

    Cons

    Insurance is expensive. Management has no sense of direction. Lossing policy holders. Supervisor flex blame. Issue with giving overtime. Workload not manageable.

    Advice to Management

    See cons


  7. Helpful (2)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Great benefits, awesome coworkers, Brand name

    Cons

    The company knows it's weaknesses but refuses to commit to fixing them. They work hard to cut losses but in the end it has caused the company to decline and employees to flock to other companies.

    Advice to Management

    Stop micromanaging and stop changing things that done need it. Allow all business units to be on the same page.


  8. Helpful (4)

    "Small commercial underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Snall Commercial Underwriter in Charlotte, NC (US)
    Current Employee - Snall Commercial Underwriter in Charlotte, NC (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Initial training program is superior
    Same level coworkers are a pleasure to work with
    Technology used is ahead of the market creates ease of doing business

    Cons

    Pay lower than the market
    Overworked/high stress
    Poor management
    No work life balance
    Company does not value their employees at all
    Culture mirrors high school environment

    Advice to Management

    Value/pay your employees and they won't leave the company


  9. Helpful (3)

    "Senior Staff Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Staff Attorney in Los Angeles, CA (US)
    Current Employee - Senior Staff Attorney in Los Angeles, CA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    All attys work remotely (at home) so no daily commuting and hours are a bit flexible. Good if have kids. Co. pays for internet fee, and has an app so can use your cell phone instead of co. cell phone

    Cons

    Extremely stressful and very overworked. Most attys leave after a year or two. The only ones who stay are much older and/ or had been with the company for many years before co went remote. Always short on staff. Expected to do a lot of secretarial work so co does not have to pay OT to support staff. No paralegals to help attys.


  10. Helpful (3)

    "Replace District Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford part-time

    Pros

    Professionals were working to help the company.

    Cons

    District Office treated employees as inferior employees.

    Advice to Management

    Get better District Managment that does not have a chip on their shoulder.


  11. Helpful (6)

    "Great co-workers, poor upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Peers and direct supervisors were great, they cared about each other and the work.

    Cons

    Workload is too high, turnover too high, they hire only what they consider to be TOP QUALITY when in reality most jobs can be done well by most people; if they only trained better. Company prides themselves on diversity D&I; but women and people of color are not well represented in leadership roles. It is very much the good ol boys club. They need to be open to hiring different people, promoting based on skill and potential and not just location and who you know. It very much felt like they only promote in home office.

    Advice to Management

    Replace ALL the leaders in PL Ops and hire people that are reasonable and will work on turnover and make the workplace better. Everyone knows that the leadership is afraid to make the changes required to improve the culture. Even HR is unable to make any improvements or changes. Hire new people with different thoughts and management approaches, your shareholders will thank you!


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