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The Hartford Reviews

Updated 22 February 2017
227 reviews

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2.0
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The Hartford CEO Christopher Swift
Christopher Swift
34 Ratings

227 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (4)

    "Been going downhill and continues spiral downward. Not a lot of happy faces these days."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Salary, and vacation time....not much more as culture has moved away from inclusion to exclusion. Not a great place to spend your career

    Cons

    Very difficult environment to work in. Expenses are a priority, bonuses are being slashed and there doesn't seem to be a very clear vision from any level of management. Some managers will willingly throw staff under the bus to save themselves..

    Advice to Management

    Your employees are all working very hard to succeed but there isn't a feeling of appreciation.


  2. "The Company only cares about The Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Hartford full-time

    Pros

    -Hard working employees / teammates. Nice work space, Open interaction with other departments. Different events and seminars available to attend. Good Security. Casual atmosphere.

    Cons

    This is suppose to be a call center but it is not! You are expected to do multiple changes and transactions with in a certain amount of time that is not realistic. There is no clear room for growth with in the company. Some managers only care about making them selves look good even at the cost of employees leaving because they are being over worked. Metrics constantly changing making it almost impossible to get a bonus. Employees do not feel appreciated and nothing has been done to change this as many time as it has been brought to managements attention. Employees are overworked and underpaid. NO SICK TIME!

    Advice to Management

    Invest in your current employees that work extremely hard for this company and could be great long-term employees instead of not caring if they leave to then hire multiple training classes for it to happen all over again. I really believe you know you over work employees but the budget of the company is more important than the quality.


  3. Helpful (5)

    "Wish Washy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time

    Pros

    Sense of "giving back" feeling

    Cons

    You are just a number
    Management is in their own bubble-no understanding of what really goes on.
    Money Hungry- laysoffs common
    Poor Management- management needs complete reorganization. From the CEO and down.
    Very Political. Users LGBT as a cover.
    Not minority friendly- claims to be "diversified" but that only pertains to the gay community.

    Advice to Management

    Nothing that hasn't already been said. Management just isn't concerned with the issues that really matter.


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  5. Helpful (3)

    "Downhill Progression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Atlanta, GA (US)
    Former Employee - Underwriter in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Possible remote schedule.
    Good PTO

    Cons

    Reported to 4 different directors in the previous 12 months. Constant re-organization of staffing but no real changes to how business is done. Poor communication is a constant issue - from management to employees and across teams. Upper management is stretching staffing resources very thin so it takes months to replace an employee that leaves - you are left with the burden of their work. Working overtime is an expectation 6 months out of the year. They will never be properly staffed because of a broken staffing model and a refusal to see the writing on the wall. Employee moral is at an all time low. Company culture varies wildly by department and office. Survey results are not taken seriously and are given back to employees to find solutions to low scores. There is a lack of innovation at the Hartford - internal red tape keeps anyone from implementing an idea to fix problem. Decisions take too long to be made - a problem we have had for years. No longer a pay for performance environment. Career progression is a single track with limited opportunities and if you are in a remote/satellite office you are handicapped. Budget concerns are limiting employee reward and recognition.

    Advice to Management

    Take survey results seriously and have open lines of communication with your employees. Don't feed them lines out of a book or use metaphors when concerns are brought up- be real. We are all adults not children. Expectations are not clear. You have a workforce where 20% are doing the majority of the work and they have become burnt out. Reward employees for hard work and not by giving them more work.


  6. Helpful (2)

    "Surveys which have no bearing on you impact you directly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rep in New York, NY (US)
    Former Employee - Rep in New York, NY (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time

    Pros

    PTO time accessibility
    Remote work available
    Co-workers are nice
    Benefits
    Good starting wage
    Brand recognition
    Decent start in the industry

    Cons

    Out of literally a thousand calls in a month 10 bad surveys against the company out of 1000 directly put you the employee in line to be fired. Customers will give the agent a perfect yet a bad score for the company and that directly effects you to be fired. Those odds are worse then casinos

    Advice to Management

    Change logic


  7. Helpful (4)

    "Stay on top of things"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    •Salary
    •Benefits
    •PTO is generous
    •Work - life balance
    •Wellness focus
    •History and local presence
    •Free parking and home office shuttle

    Cons

    •Executive and higher management tiers are showing signs of stress , pressure and this is then expressed in frantic decision making in the business units. Your manager will be under even more stress than you which will quickly become apparent to you.
    •Diversity and Inclusion is the mantra but is not uniformly practiced.
    •Data driven overload
    •Finish line is often moved.
    •Not every manager is at ease with the continuous performance dialogue the company espouses. Some are. Some cringe at more than an annual and mid term review, it's just too personal. Many styles have emerged lately. Learn your manager's actual communication and feedback style and shorthand. Observe it, ask others for objective opinions ( don't gossip, just get the landscape). Not understanding this can create unpleasant surprises and damage careers.
    •If you are a naturally trusting person, check yourself often here. Be yourself but be on guard.
    •Find an outside mentor if you need to vent. Do not do it within these walls.
    •A difficult place to work these days
    •The company has an honorable history and many fear that this is falling apart on the inside
    •Everyone is pretty busy watching themselves, it's sad, but healthy cynicism is a job aid if you choose a career here

    Advice to Management

    •Spend smart money to make smart money
    •Value employees
    •Consider spending more on developers
    •Company feels disheveled - acronyms, actual initiatives and new systems sound like a big mess of platitudes for The Street. Not even your employees understand which is which, let alone producers.
    •Keep the history of this great company in mind as you consider the future.


  8. Helpful (3)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA (US)
    Former Employee - Customer Service Representative in San Diego, CA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    Pay is ok, bonuses if you can meet

    Cons

    They do not care about the employee. They will pretend but they care more about the customer. I went to my ex manager out of fear for my safety and had it turned around on me. They expect robot drone like responses even in a stressful situation. Even if not yelling or swearing if they do not like your tone they will use it against you. Worst experience ever. You should be able to go to your manager if you do not feel safe without fear of being punished.

    Advice to Management

    Your employees will be more willing to do overtime if you actually have there back. It is a stressful job and NO ONE is perfect. You lost a valuable asset to the company because you did not address concerns for safety.


  9. Helpful (4)

    "Could be a good company...if not for constant "under the radar" job eliminations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Hartford, CT (US)
    Former Employee - Director in Hartford, CT (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    Decent culture and work environment makes work day fairly pleasant for most employees
    Overall pay and benefits fairly competitive, but slipping in past 2-3 years
    Modern, recently updated corporate headquarters

    Cons

    Leadership (VP and above) tends to be too controlling in pockets, stifling creativity
    Shrinking employee base environment (layoffs) - Expense pressures will make advancement difficult
    Job eliminations creating too much stress for many loyal, hard working employees
    Company size is small for the market space it's in...may be a good Takeover Target!
    Company does not invest enough in employee development and training

    Advice to Management

    Stabilize financials to help significantly reduce Layoffs and associated low morale and high stress levels of employee base. Move more aggressively to be acquired by a larger P&C carrier - future market direction and changes will weaken company further over time..


  10. Helpful (1)

    "Need a winning strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynnwood, WA (US)
    Former Employee - Anonymous Employee in Lynnwood, WA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford (More than 5 years)

    Pros

    A long time player in the insurance industry.

    Cons

    Management cannot stay focused on a long term strategy for success.

    Advice to Management

    Listen to your people.


  11. Helpful (3)

    "Claims Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    flexible on time off, cafeteria on-site

    Cons

    low pay, misogynistic managers, no support for low person on the totem pole.

    Advice to Management

    pay better, treat your support staff better, we may be lower on the ladder but we are not "beneath" anyone



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