The Mark Travel Corporation Employee Reviews about "mandatory overtime"

Updated 16 Jul 2019

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3.7
71%
Recommend to a Friend
87%
Approve of CEO
The Mark Travel Corporation Chairman, President, CEO, and COO William E. La Macchia (no image)
William E. La Macchia
100 Ratings
Pros
  • "The Core Values are true to who the organization is(in 18 reviews)

  • "Awesome team members and managers(in 10 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "mandatory overtime"

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  1. "Call center employee"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - During Travel Specialist in Milwaukee, WI
    No Opinion of CEO

    I worked at The Mark Travel Corporation full-time for more than a year

    Pros

    Overtime provided, stable full time work

    Cons

    Holidays off aren’t realistic, mandatory overtime is draining, difficult to get time off

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  2. Helpful (1)

    "Customer Service"

    4.0
    Current Employee - Customer Service 

    I have been working at The Mark Travel Corporation full-time for less than a year

    Pros

    Great benefits and incentives. Great time off plan

    Cons

    Extremely hectic during busy season, mandatory overtime

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    The Mark Travel Corporation Response

    October 9, 2017Manager Corporate Communications

    Yes, we definitely do get very busy during some months of the year and appreciate all of those team members whom assist by working additional hours. We realize that can be hard on some team members, and we encourage you to share any ideas you have on how to make it more flexible and comfortable for you with your leader. -Lisa, VP – Customer Care


  3. Helpful (6)

    "ITS OKAY"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Mark Travel Corporation full-time for more than a year

    Pros

    ONLY PRO IS WORKING FROM HOME AND TRAVEL BENEFITS .......................... THERE IS NO OTHER BENEFITS OR PROS THEN THE ONES I JUST USED

    Cons

    No help and a high turn over rate . ITS A LOT OF FAVORITISM WITHING THE COMPANY IT WAS A GIRL COMING INTO WORK WITH NAME BRAND CLOTHES HAT AND SHE NEVER GOT SPOKEN TO ABOUT IT . They Schedule mandatory overtime so you have to work that then in addition to the mandatory overtime it really does not count as overtime if there's a schedule holiday so you just pretty much working extra hours for the company before letting you work from home they would rather hire a new training class then sending the people whose been working there for years home. There is one particular person who has been working there for over 20 years and she still is a customer care specialist she has said numerous of times that she's tried to move up in the company and they have kept her at her desk which is sad . The people in accounting is very rude and the people in the air department is beyond rude you would literally call them be on hold for 30 minutes and they will turn around and ask you well did you try to do it yourself. I kid you not other than that the company is OK but my words my advice to management would be to hire a new air team and hire a new accounting team .

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  4. Helpful (3)

    "Pay is too low"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at The Mark Travel Corporation full-time

    Pros

    Helpful coworkers Casual dress code Fast paced work environment

    Cons

    Slow computer systems Mandatory overtime Lack of commissions on sales

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  5. Helpful (6)

    "CCS"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Former Employee in Orlando, FL
    Doesn't Recommend

    I worked at The Mark Travel Corporation full-time for less than a year

    Pros

    Great supervisors and guaranteed hours

    Cons

    Mandatory overtime Change in schedule times every week Sometimes not enough help from cst

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  6. Helpful (1)

    "NEVER IN MY LIFE WILL I PUNISH MYSELF THIS WAY AGAIN"

    1.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Mark Travel Corporation full-time

    Pros

    You are guaranteed to work your life away.

    Cons

    Mandatory overtime. There were some months Ill work 2 weeks straight because due to being a mother and have kids to pick up by a certain time did not allow me to work late during the week, therefore i had to build my overtime on my off days which led no days off until I became sick in the hospital. But nobody is appreciated for giving up their life. And if selling a weakness, do not apply for the call center, your sales will determine your employment. Ive gotten coaching for my sales for one month. Which I brought in 38k and still was considered in the low 10% of your peers. Hey when you came into the company as a Customer Care rep and not a salesperson and work among people whose been there for 20 years, most likely you will be at the bottom. No opportunity for growth. Being aware of my sales weaknesses, I tried posting out of the department several times, but when you have several occurances, for sales, you cant move around. THIS COMPANY IS BY FAR THE WORST COMPANY I'VE EVER WORKED FOR IN MY LIFE. I'VE NEVER FELT TO THE POINT I WANTED TO SHOOT MYSELF IN THE HEAD IN THE PARKING LOT!! Only certain people can move around like a butterfly in that company.

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    The Mark Travel Corporation Response

    May 19, 2017SVP and Corporate Counsel

    It's not often I will be able to know exactly who writes individual reviews but when one comes almost immediately after being terminated for poor performance, repeating statements about selling, this person may as well have signed it. I won't embarrass this person by helping to identify but I have to address one thing in particular. The comment about slavery is disgusting. Nodding to discrimination is bad enough to throw out casually but slavery?? Maybe this person could stand to take a breath and focus on taking personal responsibility and finding the right path for his/her success and wellbeing instead of lashing out on a company that went out of our way to accommodate this individual. I personally met with this person a number of times and checked in frequently to support shadowing other departments, working on areas we might provide further training, and encouragement. We went above and beyond when there were unanticipated events/issues that had to be accommodated. This person did not in all of the discussions with me and others on HR, talk about working to a point of hospitalization. Which this person knows full well how we accommodate medical issues. As well, it was discussed frequently with this person that performance was an issue and we queried how we could assist. What response? "I'm just not good at selling." Yes, it's true qualifying for moving into another role does require that there are no disciplinary occurrences. But this person did not make an effort to work with us on what it took to go into a new position. The certain people who can move into new positions do the work and there are far, far more people who have moved roles and departments than who want but have not been able to. You accept a position knowing what mandatory overtime is. Yes, it can be 5 hours of overtime per week and even more at the busiest time. But it's not a surprise and we do reinforce that this is part of the role which isn't for everyone. I'm puzzled as to what people think when they voluntarily accept a position knowing this. To the person who wrote this, I'm disappointed that you can't see the situation for what it really is and appreciate how we tried to help you. But maybe in time you will. In any event, I hope you can find some peace of mind and a place you feel you can be more successful. Good luck to you, Jennifer La Macchia

  7. "Customer care Specialist"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Mark Travel Corporation full-time

    Pros

    Incentives Good managers Great atmosphere

    Cons

    Way to many hours Hours changes every week Mandatory overtime which is NOT optional Going to school and working here will nearly be impossible

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  8. "good company to work for if you like being on the phone."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at The Mark Travel Corporation full-time

    Pros

    unlimited overtime. free lunches sometimes. opportunity to advance after 6 months

    Cons

    mandatory overtime at peak season. you dont get paid commission for the sales that you make. also if there is a hurricane going on they dont pay you to stay home. it come out of your check

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    The Mark Travel Corporation Response

    February 22, 2017SVP-Human Resources and Corporate Counsel

    Hello and thank you for your feedback. We're definitely proud of our Customer Care team. Their talent and skill sets are highly sought after which is why we've had so many advance to other areas of the company and build their careers. I understand why mandatory overtime is deemed a con. With peak season the beginning of the year, those phones are busy! We truly appreciate the hard work and dedication of this team. As we make clear in the recruiting process, Customer Care is not a commission sales position. However, we do offer incentives throughout the year. We are looking at ways to further enhance the incentive programs. I have to admit I do not understand your statement that if there's a hurricane going on, we don't pay you but it comes out of your check.There must be a misunderstanding as we do not dock anyone's pay if there is a circumstance where the office is closed due to weather issues. If you believe that your pay was docked, you need to contact Payroll immediately. It is unfortunate that misleading information as this is posted in a public forum, so it is important you contact Payroll right away with further details. As for your advice, we are always seeking out ways for us to be better and to hire and retain talent. As you said in the "pros" there's plenty of opportunity to advance. I hope that you also act upon the advice that you gave and work with us on ways to improve in this and other areas. Thank you again for taking the time to provide feedback. I hope to hear from you directly. Kind regards, Jennifer La Macchia

  9. "Great Company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Reservations - Travel Agent in Albuquerque, NM
    Recommends
    No Opinion of CEO

    I worked at The Mark Travel Corporation for more than 8 years

    Pros

    Great hours and if you like overtime there is plenty of it.

    Cons

    The mandatory overtime was a bit much.

  10. Helpful (1)

    "very satisfied"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist III in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Mark Travel Corporation full-time for more than 3 years

    Pros

    About 2 years ago I wrote a review on glass door. I was surprised at how quickly my 'con' was addressed. I received a notification that Mark Travel corp. had responded to my review. I felt that employees where not appreciated as much as they should be and that there was not the best fitting managers in my office. As a whole department, we have received much more appreciation and more opportunities to participate in company events such as group walks, and exercising times. I am much happier with my position now and appreciate Mark Travel more than ever. I have had many job opportunities in the past year and have turned them all down to stay with this company. I recommend it to everyone I know who I feel would fit the needs of our company.

    Cons

    The only downside to this position of CST in Milwaukee is that mandatory overtime takes up most of the year and this makes it difficult to have other commitments besides working. The only recommendation I can think of to resolve this is to hire more employees. However, I can see the effort put into new hire classes and the many attempts to offer only voluntary overtime. It is just a very busy and high demand field right now. -- this continues to surprise me with how many issues there have been lately. ( Zika, Hurricanes, fear of terrorist attacks abroad, and media coverage of other negative issues in our high travel areas such as Mexico.)

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    The Mark Travel Corporation Response

    February 22, 2017SVP-Human Resources and Corporate Counsel

    Hello and thank you for making the time to write a follow up review. I am heartened that you feel that your concern was addressed. I hope you still feel that way. I'm only sorry that it's taken me so very long to thank you. It's so important for our team to speak up and ensure their voices are heard. While I would prefer that this takes place by coming to talk to the team in HR where we can have a conversation as opposed to posting back and forth on Glassdoor, however we are alerted to areas we can improve, we'll take it! I've said in previous replies, but I'll say it again, I can't argue against the statement about mandatory overtime. It's the downside of us being so busy and growing the business. While being busy can be a good problem to have, we have to balance what that means for the well being of our team. You are 100% accurate that hiring more people is one of the big areas to help this. But it's often not enough. We are focusing on ways to help aid in the need for so much mandatory overtime and other ways to be more efficient and help our team members feel they can do their best without overburdening them. I can't tell you how much we appreciate the work of CST. Our team is industry leading and makes customers vacation dreams a reality. I strongly encourage you and others on the team to share your concerns and your ideas for how we can improve. I take seriously your advice about internal promotions. We are proud of all the many team members who have advanced throughout the company. I also believe promoting from within makes the company better as a whole. Your feedback is truly appreciated and I thank you again. Please don't hesitate to reach me directly should you wish to talk further. I love hearing from the team! Best, Jennifer La Macchia

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