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The Money Shop UK Reviews
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    The Money Shop UK Reviews

    Updated 25 April 2018
    33 reviews

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    2.5
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    5 Ratings

    33 Employee Reviews

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    1. "The Money Shop UK"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - HRBP in London, England
      Current Employee - HRBP in London, England
      Recommends
      Positive Outlook

      Pros

      Bonus scheme
      Other benefits - Staff rates on everything
      Excellent training
      Good culture
      Friendly recruitment process
      Company is on the up and setting standards for the industry

      Cons

      New to company can not see any cons

      Advice to Management

      New to company can not offer advice at this time

    2. "Customer Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at The Money Shop UK full-time

      Pros

      Very friendly atmosphere. Many things to learn

      Cons

      There isn't any at the moment.

      Advice to Management

      Keep up the good work

    3. Helpful (1)

      "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at The Money Shop UK full-time

      Pros

      Used to have good bonus scheme where we got about £800 at the end of the tax year but was taken away. Now even if we make so much money we just get our normal salary which is very demotivating for staff and makes other staff members lazy so certain staff members carry the work load.

      Cons

      Should get paid more for what we do.
      Manager is unappreciative of staff doesn’t communicate well.
      The higher staff act like it’s their dad’s company and they have all the power.
      Not all staff treated the same.
      Not able to progress at all been in the company 4 years and given empty promises regarding progression.
      Used to have a good bonus scheme and they took it away, now every month they tell us we are getting a new bonus scheme and let us down every month.

    4. Helpful (1)

      "Experience"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at The Money Shop UK full-time

      Pros

      The company provided very in-depth training, however I did feel that some the tasks they wanted employees in the shops to complete seems very out of touch with a good customer experience.

      Cons

      Exhausting working environment where you will have days that are non-stop and then days that are very quite.

    5. Helpful (1)

      "manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Business Manager in London, England
      Former Employee - Business Manager in London, England
      Doesn't Recommend
      Negative Outlook

      I worked at The Money Shop UK full-time (More than 8 years)

      Pros

      lovely people to work with

      Cons

      no direction by company, managers leaving without explanation, company does not invest into employees at all,

      Advice to Management

      need to hire management who will care about staff around them, specially cashiers as they are keeping company going. Be truthful do not lie.

    6. Helpful (1)

      "Don’t even bother with them."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Stafford, England
      Former Employee - Customer Service Representative in Stafford, England
      Doesn't Recommend
      Neutral Outlook

      I worked at The Money Shop UK full-time (More than 3 years)

      Pros

      Some of the people you work with.

      Cons

      A lot of lone working.
      Having to be a key holder and work alone when you’re only a CSR.
      No lunch breaks when lone working.
      Too much pressure to get loans.
      Management are awful.
      Only get a promotion if your face fits.
      Too many changes not rolled out across company.

      Advice to Management

      Treat your staff better. There should be zero lone working in that type of environment. Employ more members of staff. Don’t take your staffs safety for granted.

    7. Helpful (1)

      "The Money Shop"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Stevenage, England
      Former Employee - Anonymous Employee in Stevenage, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at The Money Shop UK full-time (More than a year)

      Pros

      The stores run on small teams, Safety first he company take the security very serious and pays detailed attention to this.

      Cons

      Very little care for the staff that work for them, Security seems to be geared up to scrutinize the staff. Questionable ethics in which short term finance products are sold.

      Advice to Management

      Treat your staff with trust and compassion and they will work harder to achieve for the company. Work out way to provide a necessary service without alienating you customers

    8. "A brilliant company to work for, if you're not into marketing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Marketing Assistant in London, England
      Current Employee - Marketing Assistant in London, England
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at The Money Shop UK full-time (More than a year)

      Pros

      Healthcare, pension, free parking, annual pay rise, bonus, good progression if your face fits or if the head of your department fancies their chances with you; then the world is your oyster.

      Cons

      Nepotism, favouritism, some weak leaders. White middle class senior management are out of touch with reality staff and customers. Customers and store staff are mostly working class and/or minority ethnics.

      Advice to Management

      Lead by example

    9. "csr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - CSA in Bristol, England
      Former Employee - CSA in Bristol, England
      Recommends
      Neutral Outlook

      I worked at The Money Shop UK full-time (More than a year)

      Pros

      good team. good potential for personal development through training.

      Cons

      historic morally dubious business practices.

    10. Helpful (1)

      "Customer Service Representative Role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in London, England
      Current Employee - Customer Service Representative in London, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at The Money Shop UK full-time (More than a year)

      Pros

      set hours, competetive salary,

      Cons

      work overload, training is a joke, work depends mostly on with whom you are working, no support from other departaments, policy change without notice, no career opportunities

      Advice to Management

      Ensure contact between departaments

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