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The Money Shop UK Reviews

Updated 30 November 2017
29 reviews

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2.8
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5 Ratings

29 Employee Reviews

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  1. "A brilliant company to work for, if you're not into marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Assistant in London, England
    Current Employee - Marketing Assistant in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at The Money Shop UK full-time (More than a year)

    Pros

    Healthcare, pension, free parking, annual pay rise, bonus, good progression if your face fits or if the head of your department fancies their chances with you; then the world is your oyster.

    Cons

    Nepotism, favouritism, some weak leaders. White middle class senior management are out of touch with reality staff and customers. Customers and store staff are mostly working class and/or minority ethnics.

    Advice to Management

    Lead by example


  2. "Don’t even bother with them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Stafford, England
    Former Employee - Customer Service Representative in Stafford, England
    Doesn't Recommend
    Neutral Outlook

    I worked at The Money Shop UK full-time (More than 3 years)

    Pros

    Some of the people you work with.

    Cons

    A lot of lone working.
    Having to be a key holder and work alone when you’re only a CSR.
    No lunch breaks when lone working.
    Too much pressure to get loans.
    Management are awful.
    Only get a promotion if your face fits.
    Too many changes not rolled out across company.

    Advice to Management

    Treat your staff better. There should be zero lone working in that type of environment. Employ more members of staff. Don’t take your staffs safety for granted.


  3. "The Money Shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stevenage, England
    Former Employee - Anonymous Employee in Stevenage, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Money Shop UK full-time (More than a year)

    Pros

    The stores run on small teams, Safety first he company take the security very serious and pays detailed attention to this.

    Cons

    Very little care for the staff that work for them, Security seems to be geared up to scrutinize the staff. Questionable ethics in which short term finance products are sold.

    Advice to Management

    Treat your staff with trust and compassion and they will work harder to achieve for the company. Work out way to provide a necessary service without alienating you customers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Bristol, England
    Former Employee - CSA in Bristol, England
    Recommends
    Neutral Outlook

    I worked at The Money Shop UK full-time (More than a year)

    Pros

    good team. good potential for personal development through training.

    Cons

    historic morally dubious business practices.


  6. "Customer Service Representative Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Current Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Money Shop UK full-time (More than a year)

    Pros

    set hours, competetive salary,

    Cons

    work overload, training is a joke, work depends mostly on with whom you are working, no support from other departaments, policy change without notice, no career opportunities

    Advice to Management

    Ensure contact between departaments


  7. "Interesting Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at The Money Shop UK full-time

    Pros

    High paced
    Intelligent Staff
    Fast moving industry
    Reasonable Reward System

    Cons

    US Ownership
    Mixed messages coming from different channels abroad - skipping UK Management structure.


  8. "RUBBISH!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Former Employee - Store Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Money Shop UK full-time (More than 3 years)

    Pros

    Friendly co workers, and some lovely customers.

    Cons

    Are told to push people Into short term loan even if you know repayment will be hard!!! All so management will make money!

    Advice to Management

    Learn your jobs!


  9. Helpful (1)

    "The Money Shop - Leeds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Leeds, England
    Former Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook

    I worked at The Money Shop UK full-time (Less than a year)

    Pros

    Strong training with structured modules aimed at clearly progressing your skill sets, along with increasing responsibilities for those who are coming from less experienced backgrounds.

    Cons

    Some stores are more neglected than others - you may also be asked to work at other locations if required. Lone working can be a hassle, but nothing too untoward.

    Advice to Management

    The modules are great as an idea, but the promotions touted as a result of these modules are not always forthcoming - look to clearly present paths to management and the steps required for them, as something to work towards.


  10. "Great learning experience for the csr role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Money Shop UK part-time (More than 3 years)

    Pros

    You get the opportunity to build on your skillset. Data entry, customer service, decision making and sales if your with the right team. If your in a quieter store you also get a chance to learn more of the back office side too.

    Cons

    Due to pressure of targets, some of the company treating customer fairly ethics goes out of the window especially with short term loans. Lone working is becoming the norm in quieter stores and the responsibility isn't reflected in the pay.


  11. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England
    Former Employee - Anonymous Employee in Manchester, England
    Recommends
    Neutral Outlook

    I worked at The Money Shop UK full-time (More than a year)

    Pros

    Nice environment, good management, flexible.

    Cons

    Staffing issues, struggles to get help, no reward for hard work.

    Advice to Management

    Appraise hard workers.


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