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    The National Trust Reviews

    Updated 19 June 2018
    81 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The National Trust Chairman Tim Parker
    Tim Parker
    17 Ratings

    81 Employee Reviews

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    Pros

    • "Free entry to other National Trust sites" (in 7 reviews)

    • "You'll generally be lucky enough to work with a great team of people, who work hard but know how to have fun" (in 7 reviews)

    Cons

    • "No benefits for working bank holidays or Sundays" (in 3 reviews)

    • "Organisational culture is rather homogeneous - mostly white middle class people at head office" (in 3 reviews)

    More Pros and Cons

    1. "A great customer facing and team job role"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I worked at The National Trust part-time

      Pros

      No day is ever the same working within the catering team, and it's always lovely to be able to have a positive impact on customers visiting The National Trust

      Cons

      Sometimes work can be hectic! . . . . . . . . . . . . . . . . . . . . . . . . . . .

      Advice to Management

      . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

      The National Trust Response

      11 Jun 2018 – Resourcing Specialist

      Thanks for your review, really glad to hear you had a great time working with our Food and Beverage team, best of luck in the future!

    2. "Bulling is the norm in the trust"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at The National Trust full-time (More than a year)

      Pros

      The pay isnt to bad. There is some great people you will work with. You get to work in some very beautiful locations.

      Cons

      Bulling is key to the national trust. If they don't like you they will use bullying tactics to make you leave. They have made me feel so bad about myself that I'm at breaking point. They know it but still carry on. My manger is on a power trip as new to the role. But with a head of department pulling the strings. I know some will say you feel this way report it but I know it will make it worse for me. They are bullying to the extent I'm having thoughts of self harm and worse again. But there OK with this and keep on pushing its basically keep going till you give in and leave yourself. If they want you out but they have nothing solid on you they will get you on any small thing.

      Advice to Management

      You need to see that bulling happens alot in the trust look at what staff are saying. You must see there has to be something in it. Your allowing bulling to go on with staff being very little to protect them self and say how they feel. Trust me I have tried to say how I feel to them but they push it back on you and have an answer to come back on. The management can bully staff and your allowing it to continue.

    3. "Mixed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Forester in Royston, East of England, England
      Current Employee - Forester in Royston, East of England, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at The National Trust full-time (More than 10 years)

      Pros

      As an organisation it’s overall goals are spot on
      The work is for a worthy cause and many places do look after heir staff

      Cons

      As usual with almost all big companies and I say company because the NT behaves more like them then a charity, they suffer from some very poor management mostly because of the employees chosen. Not many have worked through the ranks and its startlingly obvious by some of the school boy errors through lack of experience

      Advice to Management

      Start to choose who you employ more critically and don’t get beguiled by the charming fox

    4. "Visitor Experience at National Trust"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      Pros

      Really friendly people and working environment

      Cons

      There are none that I can think of

    5. "Great cause with some great people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The National Trust full-time (More than 3 years)

      Pros

      A sense of doing something positive for the future
      Ideas are listened to
      internal moves are encouraged

      Cons

      As a charity salaries don’t always compete with bigger corporate firms

      Advice to Management

      Salaries aren’t the only mark of a good employer but you have salary bandings go with your best offer

    6. "A good place to work with a good cause behind it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at The National Trust full-time (More than 5 years)

      Pros

      You'll generally be lucky enough to work with a great team of people, who work hard but know how to have fun. The company ethos is good, and they are always striving to do better.

      Cons

      The pay isn't great compared to other sectors (and other charities!). You'll get the odd person higher up on the chain who likes to look down on others with a bad attitude, but they are few and far between thankfully.

      Advice to Management

      Make sure managers are actually capable of doing their jobs properly.

    7. "Waitress"

      StarStarStarStarStar
      • Career Opportunities
      Current Employee - Food & Beverage Assistant in Bushmills, Northern Ireland
      Current Employee - Food & Beverage Assistant in Bushmills, Northern Ireland

      I have been working at The National Trust part-time (Less than a year)

      Pros

      More than minimum wage, lots of shifts available

      Cons

      Shifts can be very long and at difficult times

    8. "Absolutely Brilliant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Catering Assistant in Long Melford, England
      Current Employee - Catering Assistant in Long Melford, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The National Trust part-time (More than a year)

      Pros

      20% Off Retail and Catering

      Cons

      For myself, I have unpredictable hours, I don't believe this is always the case.

    9. "I have worked for The National Trust"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at The National Trust part-time (More than 3 years)

      Pros

      Paid employment.
      Mostly very nice people.

      Cons

      Takes an age to get anything done or agreed.
      Poor communication.
      Money is wasted.

      Advice to Management

      Bring in outside consultants to review whole management structure

    10. "A worthwhile place to work with some inspiring people doing amazing things"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The National Trust full-time (More than 8 years)

      Pros

      Working hard for a very good cause.
      Diverse portfolios and range of interests.
      Plenty of opportunity for promotion if you seek it out.
      Good scheme of delegation.
      Fair pay for the third sector.
      Lots of great people doing great things.

      Cons

      Hours can be long.
      Third sector pay - but you expect that.
      Can involve a fair bit of travel if not property based.

      Advice to Management

      Listen to those on the frontline - i know they try to, but really do try to listen.
      Stop focusing on the wrong financial figures - wage ratios are not a good measure for a conservation charity.
      Communication needs to be constant, in varied styles and throughout the year - the operations teams are flat out and can easily miss messages

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