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    The National Trust Reviews

    Updated 7 November 2018
    100 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The National Trust Chairman Tim Parker
    Tim Parker
    20 Ratings

    100 Employee Reviews

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    Pros

    • "Good pay (if you're a student) and friendly working environment" (in 10 reviews)

    • "You'll generally be lucky enough to work with a great team of people, who work hard but know how to have fun" (in 8 reviews)

    Cons

    • "No benefits for working bank holidays or Sundays" (in 5 reviews)

    • "Long hours - they ask an awful lot of you for pretty terrible pay" (in 4 reviews)

    More Pros and Cons

    1. "Everything you would expect from the NT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Recommends
      Positive Outlook

      I have been working at The National Trust full-time (Less than a year)

      Pros

      The National Trust is a brilliant organisation to work for, it is filled with passionate and dedicated people who worked hard to support the strategy. I work centrally at Heelis and find the working environment relaxed and inclusive. There is plenty of opportunity to progress and develop.

      Cons

      The IT systems need to be improved to allow for agile working.

    2. "Friendly company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Friendly company and staff, good value and expenses for volunteers

      Cons

      Very disorganized and poorp communication between departments

    3. Helpful (2)

      "Not really the conservation charity that it purports to be..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Bury St Edmunds, England
      Former Employee - Anonymous Employee in Bury St Edmunds, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at The National Trust full-time (More than 5 years)

      Pros

      Looks good on your CV.
      Good holiday entitlement.
      Many good colleagues.
      Free access to Trust properties.
      Allows promotion by moving to other regions and properties.

      Cons

      Mostly incompetent senior managers, there to build their own careers.
      Few Managers are leaders.
      HR is concerned only with mitigating risk from employee claims.
      Rule-bound and process-driven.
      Poor pay unless you reach senior management level.
      Accountants have far too much influence leading to cheap, rather than good value, results.
      Completely overworks staff and there is no time to take time off in lieu.

      Advice to Management

      Employ managers who are leaders too.
      Remember that the Trust is above all else a conservation body,
      Remember that by their nature, some roles attract people who will make a lot of noise and drown out those interested in what makes the properties special.

    4. Helpful (1)

      "Great pay, that’s about it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at The National Trust part-time

      Pros

      Good pay, fleixible hours and holidays

      Cons

      Rude customers, Rude management, No progression

    5. "Enjoyed my time here very much"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Visitor Services Assistant in Great Bookham, England
      Former Employee - Visitor Services Assistant in Great Bookham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The National Trust part-time (More than a year)

      Pros

      Meet lovely people everyday, both customers and colleagues

      Cons

      Gets a bit cold outside in the winter!

    6. "Broadly good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Gardener
      Current Employee - Gardener
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at The National Trust full-time (More than a year)

      Pros

      Good work, great people.

      The core work of the Trust is good to be a part of and contribute to.

      Everyone is always very welcoming and friendly.

      Family pass and discounts are welcome.

      Cons

      Heavy layer of middle management - completely out of touch but convinced they're not.

      Not much opportunity to progress career.

      Salaries aren't great.

      No extra pay for working bank holidays, even Christmas Day

      Advice to Management

      Stop issuing policy statements where you don't understand all the implications.

    7. "No clear job role, no progression, however, the best team you could ever work with."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Visitor Welcome Assistant
      Current Employee - Visitor Welcome Assistant

      I have been working at The National Trust full-time (More than 3 years)

      Pros

      The ethos and conservation aims are utterly sound. Those who work for NT are usually a bit bonkers but I personally love that.

      Cons

      Lack of career progression. No clear job role. Doing things outside your job role but not getting paid for it (ie chasing sheep, working longer hours and running events)

      Advice to Management

      Do not make excuses for other managers. While that property may be flourishing, look at the staff turn over and speak to the staff about their happiness.

    8. "Felt like working with a family who had the occassional bust ups"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Visitor Experience Officer
      Former Employee - Visitor Experience Officer
      Recommends
      No opinion of CEO

      I worked at The National Trust full-time (More than a year)

      Pros

      I worked on a property level for a fairly large property and estate. I really enjoyed my time there and the creativity the role brought. I worked as a Visitor Experience Officer and got to get really involved in the marketing which I loved. It felt like being at home and I genuinely wanted to inspire people to love the place as much as I did. It's one of my most loved jobs and an experience I won't forget.

      Cons

      Operational pressures meant I would often be in the car park or wiping tables in the restaurant - not really what I signed up for! I also didn't get to do much interpretation, which was a shame as that was a large aspect of my job. This was handled by the collections team.
      Too many people have been there too long and don't want to move with the times. Also hard to progress within a property unless someone left. I also worked every Sunday which got really exhausting after a while and I didn't have a good work life balance. Pay pretty bad.

      Advice to Management

      Don't run everything on such a shoe string. For people that won't accept change, don't give them the power to throw their toys out of the pram. Don't let a few people take on the weekends on their own - it's a shared responsibility.

    9. "Catering Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at The National Trust full-time

      Pros

      Great summer job, amazing people and brilliant company to work for

      Cons

      Pay isn't great - mainly due to it being a charity

    10. "Great variety of places and opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The National Trust full-time

      Pros

      Good progression, opportunities and working pursuing good values

      Cons

      the wage they offer is not balance to the cost of living of the area

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