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    The National Trust Reviews

    Updated 14 January 2019
    105 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    The National Trust Chairman Tim Parker
    Tim Parker
    22 Ratings

    Employee Reviews

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    Pros

    • "Good pay (if you're a student) and friendly working environment" (in 10 reviews)

    • "Lots of great people doing great things" (in 8 reviews)

    Cons

    • "No benefits for working bank holidays or Sundays" (in 5 reviews)

    • "Too much reliance on part time staff" (in 5 reviews)

    More Pros and Cons

    1. "Feel good factor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Visitor Welcome Assistant
      Current Employee - Visitor Welcome Assistant
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at The National Trust part-time (Less than a year)

      Pros

      You get to work with the public, who are generally on holiday or days out, which means they’re (on the whole) friendly and interested in learning more. You also know that you’re contributing to preserving history, the environment and often both!

      Good pay, holiday pay and benefits such as the staff and partner cards.

      Cons

      Some of the systems are dated and inefficient.

      Advice to Management

      Take advice from the staff who work on the ground.

    2. "Good company, too much bureaucracy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Business Support Coordinator in London, England
      Former Employee - Business Support Coordinator in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The National Trust full-time (More than a year)

      Pros

      The NT really cares about its job in looking after the many places it’s responsible for
      Work life balance is good
      Females in leadership positions
      There are many staff members who genuinely care and it is because of these people that so much good is done

      Cons

      Salary
      Bureaucracy - meetings about meetings, having conferences because we’ve said we’re going to not because there is any real need or major benefit

      Advice to Management

      There are two many levels within the company structure which creates roles who function is redundant. You could save money by having less intermediary managers whose actual contribution is minimal

    3. "Worth it for the views"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Membership Recruiter in Torquay, England
      Former Employee - Membership Recruiter in Torquay, England

      I worked at The National Trust (More than 3 years)

      Pros

      Working in beautiful locations meeting great people

      Cons

      Wages aren't fantastic. Often felt unappreciated by management.

    4. "It's money I guess"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Catering Assistant
      Current Employee - Catering Assistant
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at The National Trust part-time (More than a year)

      Pros

      Not that hard.
      People are generally okay.

      Cons

      Pretty boring
      Customers are annoying
      Too much reliance on part time staff

    5. Helpful (2)

      "No breaks"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Catering Assistant
      Former Employee - Catering Assistant
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at The National Trust part-time (More than a year)

      Pros

      Free lunch, nice colleagues, flexible when I needed time off.

      Cons

      Often wouldn't get a break for 8 hours during a shift, wasn't trained on anything other than clearing tables for 6 months of the job. Shifts were all 9-10 hours long, and would often be put on the rota for over 5 consecutive days, despite being contracted as part time.

      Advice to Management

      Train staff as soon as they start, offer shorter shifts for part time workers, and organise breaks so that staff don't have to wait until 4:30pm for lunch

    6. "Friendly company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Friendly company and staff, good value and expenses for volunteers

      Cons

      Very disorganized and poorp communication between departments

    7. Helpful (3)

      "Not really the conservation charity that it purports to be..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Bury St Edmunds, England
      Former Employee - Anonymous Employee in Bury St Edmunds, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at The National Trust full-time (More than 5 years)

      Pros

      Looks good on your CV.
      Good holiday entitlement.
      Many good colleagues.
      Free access to Trust properties.
      Allows promotion by moving to other regions and properties.

      Cons

      Mostly incompetent senior managers, there to build their own careers.
      Few Managers are leaders.
      HR is concerned only with mitigating risk from employee claims.
      Rule-bound and process-driven.
      Poor pay unless you reach senior management level.
      Accountants have far too much influence leading to cheap, rather than good value, results.
      Completely overworks staff and there is no time to take time off in lieu.

      Advice to Management

      Employ managers who are leaders too.
      Remember that the Trust is above all else a conservation body,
      Remember that by their nature, some roles attract people who will make a lot of noise and drown out those interested in what makes the properties special.

    8. Helpful (1)

      "Great pay, that’s about it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at The National Trust part-time

      Pros

      Good pay, fleixible hours and holidays

      Cons

      Rude customers, Rude management, No progression

    9. "Enjoyed my time here very much"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Visitor Services Assistant in Great Bookham, England
      Former Employee - Visitor Services Assistant in Great Bookham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at The National Trust part-time (More than a year)

      Pros

      Meet lovely people everyday, both customers and colleagues

      Cons

      Gets a bit cold outside in the winter!

    10. "Everything you would expect from the NT"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
      Recommends
      Positive Outlook

      I have been working at The National Trust full-time (Less than a year)

      Pros

      The National Trust is a brilliant organisation to work for, it is filled with passionate and dedicated people who worked hard to support the strategy. I work centrally at Heelis and find the working environment relaxed and inclusive. There is plenty of opportunity to progress and develop.

      Cons

      The IT systems need to be improved to allow for agile working.