The National Trust Reviews
Updated May 18, 2022
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Found 411 of over 492 reviews
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Recommend to a Friend
Approve of CEO
Tim Parker
116 Ratings
Pros
"Lovely working environment; staff and customers are very kind" (in 33 reviews)
"Free entry to all National Trust properties in England and Wales" (in 21 reviews)
Cons
"You don't get tips because it's a charity" (in 23 reviews)
"No real downsides working for the National Trust" (in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee, more than 5 years★★★★★
Pros
Everyone was nice, the work was flexible, and they kept my job for me when I was at University.
Cons
Nepotism was a bit of a problem in the management.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Great environment, opportunities for training, one of the more flexablie workplaces I've been in.
Cons
Limited opportunities to advance. Trust is embedded with its ethos, which, while good, hinders its ability to engage with the public regarding the histories of properties and the collection. Hours are limited and, despite winning pay increases, are lower than museums in local authorities.
Continue reading - Current Employee★★★★★
Pros
There is a Flexible working environment
Cons
It is very top heavy
- Current Employee★★★★★
Pros
the colleagues and supervisors are helpful
Cons
some shifts are not that busy
- Former Employee, less than 1 year★★★★★
Pros
nice environment, good place to work
Cons
disorganised pay, sometimes we were paid wrong or late
Continue reading - Current Employee, less than 1 year★★★★★
Pros
The team you work with is usually lovely.
Cons
It's a job in hospitality. There's going to be the obvious downsides of you feeling overworked and underpaid.
- Current Employee, more than 1 year★★★★★
Pros
Like minded people Do good charity
Cons
Low paid Difficult to progress
- Current Employee, less than 1 year★★★★★
Pros
Flexible hours. Membership, free parking, discounts.
Cons
Sometime lacking management. Hours could be longer than stated on busy periods.
- Current Employee★★★★★
Pros
Give back and conserve for the future generation to Enjoy
Cons
Pay not reflective of work required
- Current Employee★★★★★
Pros
- very flexible hours and accommodating to time off
Cons
- minimum wage and 0 hours contract
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The National Trust Reviews FAQs
The National Trust has an overall rating of 3.8 out of 5, based on over 492 reviews left anonymously by employees. 75% of employees would recommend working at The National Trust to a friend and 51% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
75% of The National Trust employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The National Trust 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.1 for career opportunities.
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