The National Trust Reviews

Updated May 18, 2022

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Found 411 of over 492 reviews

3.8
75%
Recommend to a Friend
56%
Approve of CEO
The National Trust Chairman Tim Parker
Tim Parker
116 Ratings
Pros
  • "Lovely working environment; staff and customers are very kind(in 33 reviews)

  • "Free entry to all National Trust properties in England and Wales(in 21 reviews)

  • Cons
  • "You don't get tips because it's a charity(in 23 reviews)

  • "No real downsides working for the National Trust(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 5 years

      Great employer

      Jan 10, 2022 - Food and Beverage Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone was nice, the work was flexible, and they kept my job for me when I was at University.

      Cons

      Nepotism was a bit of a problem in the management.

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    2. 4.0
      Current Employee, more than 1 year

      Good but...

      May 18, 2022 - Collections Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great environment, opportunities for training, one of the more flexablie workplaces I've been in.

      Cons

      Limited opportunities to advance. Trust is embedded with its ethos, which, while good, hinders its ability to engage with the public regarding the histories of properties and the collection. Hours are limited and, despite winning pay increases, are lower than museums in local authorities.

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    3. 4.0
      Current Employee

      Care for employees

      May 13, 2022 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is a Flexible working environment

      Cons

      It is very top heavy

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    4. 5.0
      Current Employee

      brilliant place to work

      May 9, 2022 - Food and Beverage Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the colleagues and supervisors are helpful

      Cons

      some shifts are not that busy

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    5. 4.0
      Former Employee, less than 1 year

      NT

      May 2, 2022 - Cafe Staff in Hathersage, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice environment, good place to work

      Cons

      disorganised pay, sometimes we were paid wrong or late

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    6. 3.0
      Current Employee, less than 1 year

      Lovely people, stressy job

      May 16, 2022 - Team Member Food and Beverage in Stowe, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team you work with is usually lovely.

      Cons

      It's a job in hospitality. There's going to be the obvious downsides of you feeling overworked and underpaid.

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    7. 3.0
      Current Employee, more than 1 year

      Difficult to progress

      May 12, 2022 - Collections Assistant in Cardiff, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Like minded people Do good charity

      Cons

      Low paid Difficult to progress

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    8. 4.0
      Current Employee, less than 1 year

      Great location and friendly atmosphere

      Apr 25, 2022 - Head Chef in Petersfield, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours. Membership, free parking, discounts.

      Cons

      Sometime lacking management. Hours could be longer than stated on busy periods.

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    9. 4.0
      Current Employee

      Great team working

      Apr 22, 2022 - Manager in Bridgwater, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Give back and conserve for the future generation to Enjoy

      Cons

      Pay not reflective of work required

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    10. 5.0
      Current Employee

      Flexible hours

      Apr 21, 2022 - Food and Beverage Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - very flexible hours and accommodating to time off

      Cons

      - minimum wage and 0 hours contract

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    Viewing 1 - 10 of 411 Reviews

    The National Trust Reviews FAQs

    The National Trust has an overall rating of 3.8 out of 5, based on over 492 reviews left anonymously by employees. 75% of employees would recommend working at The National Trust to a friend and 51% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, The National Trust employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at The National Trust. This rating has been stable over the past 12 months.

    75% of The National Trust employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The National Trust 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.1 for career opportunities.

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