The National Trust Reviews | Glassdoor.co.uk

The National Trust Reviews

Updated 7 November 2018
100 reviews

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3.3
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The National Trust Chairman Tim Parker
Tim Parker
20 Ratings

100 Employee Reviews

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Pros
  • "Good pay (if you're a student) and friendly working environment" (in 10 reviews)

  • "You'll generally be lucky enough to work with a great team of people, who work hard but know how to have fun" (in 8 reviews)

Cons
  • "No benefits for working bank holidays or Sundays" (in 5 reviews)

  • "Long hours - they ask an awful lot of you for pretty terrible pay" (in 4 reviews)

More Pros and Cons

  1. "Everything you would expect from the NT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England
    Recommends
    Positive Outlook

    I have been working at The National Trust full-time (Less than a year)

    Pros

    The National Trust is a brilliant organisation to work for, it is filled with passionate and dedicated people who worked hard to support the strategy. I work centrally at Heelis and find the working environment relaxed and inclusive. There is plenty of opportunity to progress and develop.

    Cons

    The IT systems need to be improved to allow for agile working.


  2. "Friendly company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Friendly company and staff, good value and expenses for volunteers

    Cons

    Very disorganized and poorp communication between departments

  3. Helpful (2)

    "Not really the conservation charity that it purports to be..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bury St Edmunds, England
    Former Employee - Anonymous Employee in Bury St Edmunds, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The National Trust full-time (More than 5 years)

    Pros

    Looks good on your CV.
    Good holiday entitlement.
    Many good colleagues.
    Free access to Trust properties.
    Allows promotion by moving to other regions and properties.

    Cons

    Mostly incompetent senior managers, there to build their own careers.
    Few Managers are leaders.
    HR is concerned only with mitigating risk from employee claims.
    Rule-bound and process-driven.
    Poor pay unless you reach senior management level.
    Accountants have far too much influence leading to cheap, rather than good value, results.
    Completely overworks staff and there is no time to take time off in lieu.

    Advice to Management

    Employ managers who are leaders too.
    Remember that the Trust is above all else a conservation body,
    Remember that by their nature, some roles attract people who will make a lot of noise and drown out those interested in what makes the properties special.


  4. Helpful (1)

    "Great pay, that’s about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The National Trust part-time

    Pros

    Good pay, fleixible hours and holidays

    Cons

    Rude customers, Rude management, No progression


  5. "Enjoyed my time here very much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visitor Services Assistant in Great Bookham, England
    Former Employee - Visitor Services Assistant in Great Bookham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The National Trust part-time (More than a year)

    Pros

    Meet lovely people everyday, both customers and colleagues

    Cons

    Gets a bit cold outside in the winter!


  6. "Broadly good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gardener
    Current Employee - Gardener
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The National Trust full-time (More than a year)

    Pros

    Good work, great people.

    The core work of the Trust is good to be a part of and contribute to.

    Everyone is always very welcoming and friendly.

    Family pass and discounts are welcome.

    Cons

    Heavy layer of middle management - completely out of touch but convinced they're not.

    Not much opportunity to progress career.

    Salaries aren't great.

    No extra pay for working bank holidays, even Christmas Day

    Advice to Management

    Stop issuing policy statements where you don't understand all the implications.


  7. "No clear job role, no progression, however, the best team you could ever work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visitor Welcome Assistant
    Current Employee - Visitor Welcome Assistant

    I have been working at The National Trust full-time (More than 3 years)

    Pros

    The ethos and conservation aims are utterly sound. Those who work for NT are usually a bit bonkers but I personally love that.

    Cons

    Lack of career progression. No clear job role. Doing things outside your job role but not getting paid for it (ie chasing sheep, working longer hours and running events)

    Advice to Management

    Do not make excuses for other managers. While that property may be flourishing, look at the staff turn over and speak to the staff about their happiness.

  8. "Felt like working with a family who had the occassional bust ups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visitor Experience Officer
    Former Employee - Visitor Experience Officer
    Recommends
    No opinion of CEO

    I worked at The National Trust full-time (More than a year)

    Pros

    I worked on a property level for a fairly large property and estate. I really enjoyed my time there and the creativity the role brought. I worked as a Visitor Experience Officer and got to get really involved in the marketing which I loved. It felt like being at home and I genuinely wanted to inspire people to love the place as much as I did. It's one of my most loved jobs and an experience I won't forget.

    Cons

    Operational pressures meant I would often be in the car park or wiping tables in the restaurant - not really what I signed up for! I also didn't get to do much interpretation, which was a shame as that was a large aspect of my job. This was handled by the collections team.
    Too many people have been there too long and don't want to move with the times. Also hard to progress within a property unless someone left. I also worked every Sunday which got really exhausting after a while and I didn't have a good work life balance. Pay pretty bad.

    Advice to Management

    Don't run everything on such a shoe string. For people that won't accept change, don't give them the power to throw their toys out of the pram. Don't let a few people take on the weekends on their own - it's a shared responsibility.


  9. "Catering Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at The National Trust full-time

    Pros

    Great summer job, amazing people and brilliant company to work for

    Cons

    Pay isn't great - mainly due to it being a charity


  10. "Great variety of places and opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The National Trust full-time

    Pros

    Good progression, opportunities and working pursuing good values

    Cons

    the wage they offer is not balance to the cost of living of the area


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