The National Trust Reviews | Glassdoor.co.uk

The National Trust Reviews

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Found 121 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
86%
Approve of CEO
The National Trust CEO Tim Parker
Tim Parker
30 Ratings
Pros
Cons
  • "National trust rationalises underpaying staff using it's "charity" status but the whole operation is ran like a money-grabbing corporation(in 10 reviews)

  • "Long hours - they ask an awful lot of you for pretty terrible pay(in 6 reviews)

More Pros and Cons
  1. "Catering Assistant at Sizergh Castle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Catering Assistant in Kendal, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The National Trust part-time for more than 2 years

    Pros

    Relaxed atmosphere. Friendly colleagues. Job rotation. Encouraged to take part in every duty. Trusted by management. Free lunch.

    Cons

    Low pay. Extremely busy in the summer.

    The National Trust2019-04-27
  2. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Visitor Welcome Assistant 
    Recommends
    No Opinion of CEO

    I have been working at The National Trust part-time for more than 6 years

    Pros

    Care about your personal situation, nice environment to work in

    Cons

    Quite hierarchical, difficult to progress to higher roles

    The National Trust2019-05-14
  3. "Jack of all trades!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business and Finance Administrator in York, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The National Trust full-time for more than 2 years

    Pros

    At a NT Proerty you can will be working at a potentially beautiful location and the job will be different every day so you will never get board.

    Cons

    There is often an expectation that you will go over and above your contracted working hours as and when required as part of your job which doesn't always work for everyone.

    Advice to Management

    Take on board that other people might have some better ways of doing things and be prepared to let go of the reins sometimes.

    The National Trust2019-05-09
  4. "Membership and Visitor Welcome Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at The National Trust part-time

    Pros

    Everyone has been so warm and welcoming from the very beginning. The whole process of joining the team has been so easy and everyone working at the property have been so friendly and helpful.

    Cons

    I haven't personally encountered any cons while working for the National Trust.

    The National Trust2019-04-13
  5. "Job description and reality totally differnt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Visitor Experience 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at The National Trust full-time for more than 2 years

    Pros

    Chance to work in a unique location

    Cons

    Very low salary Expected to work extra hours without pay Expected to work weekends without time back Job description a work of fiction and reality bears no resemblance

    Advice to Management

    Invest in staff on front line instead of 'consultants'

    The National Trust2019-04-21
  6. "Food & beverage manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The National Trust full-time

    Pros

    Good working hours, good pension scheme, good working conditions, good support

    Cons

    Very busy days, big charity that tends to try and run like a buisness but still a little bit behind the times

    The National Trust2019-04-02
  7. "Too big?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Food and Beverage Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at The National Trust full-time for more than 2 years

    Pros

    If coming from a for profit equivalent industry at first the lack of pressure is nice.

    Cons

    All systems create more work than they remove, this often results in the employment of another person to deal with the extra workload, which in turn requires extra revenue. Incredibly slow at moving forwards. Very little chance of progress for base level staff. Spends large amounts of money on big projects and training's that are unsuccessfully implemented or quickly forgotten about. Moving far too slowly in it's...

    Show More

    Advice to Management

    Simplify processes. Trust property level management. Work on getting some honest feedback from property's on systems and actually fix them to free up time for staff to get on with their jobs.

    The National Trust2019-04-12
  8. "Catering Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The National Trust part-time

    Pros

    Great people to work with, good cause.

    Cons

    Short staffed a lot of the time

    Advice to Management

    Look to boost moral amongst staff

    The National Trust2019-03-10
  9. "For a cultural organisation, the working culture is bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at The National Trust full-time for more than 2 years

    Pros

    It's the National Trust - it's a unique place to work

    Cons

    It's a generally a case of not what you know, but who if you want to get anything done.

    Advice to Management

    Review your staff turnover. You are losing good, skilled people with a genuine desire to make a difference because of the non-exec directors you have in charge of departments - most of them are not qualified to be in that position so when you recruit qualified candidates, you lose them out of sheer frustration to the sheer incompetence above.

    The National Trust2019-03-11
  10. Helpful (1)

    "Nice if you like having no money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Assistant/Supervisor Without Pay 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at The National Trust part-time for more than 4 years

    Pros

    Nice enough place to work if you don't mind being severely underpaid. Most colleagues were pretty great. 20% off in shops and restaurants and quite generous holiday (but not enough staff to actually take it) Living wage so a bonus if you're under 25 I guess.

    Cons

    National trust rationalises underpaying staff using it's "charity" status but the whole operation is ran like a money-grabbing corporation. Puts far too much on the volunteers and lower level staff. You're expected to go continuously above and beyond your pay grade but god forbid you actually ask for acknowledgement in pay or job title. Development is nonexistent. Removed all "assistant managers" so they could pay...

    Show More

    Advice to Management

    If you're going to rely on underpaid ground workers then give them some credit. Hire on ability, not your friends. Don't fire pregnant employees and pass it off as 'restructuring' (we actually ended up being massively understaffed because they couldn't get away with replacing her too quickly).

    The National Trust2019-03-06
Found 121 reviews