The National Trust Reviews | Glassdoor.co.uk

The National Trust Reviews

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Found 113 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
79%
Approve of CEO
The National Trust CEO Tim Parker
Tim Parker
27 Ratings
Pros
Cons
  • "No benefits for working bank holidays or Sundays(in 5 reviews)

  • "Long hours - they ask an awful lot of you for pretty terrible pay(in 5 reviews)

More Pros and Cons
  1. "0 hours contract"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Visitor Operations Team Member in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The National Trust part-time for more than 2 years

    Pros

    amazing support from site managers and wider national trust NT card for you and a guest great working environments get to contribute to a worth cause work feels worthwhile

    Cons

    average wage something locations are difficult to get to

    Advice to Management

    keep doing what you are doing!

  2. "Catering Assistant"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The National Trust part-time

    Pros

    Great people to work with, good cause.

    Cons

    Short staffed a lot of the time

    Advice to Management

    Look to boost moral amongst staff

  3. "For a cultural organisation, the working culture is bad"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at The National Trust full-time for more than 2 years

    Pros

    It's the National Trust - it's a unique place to work

    Cons

    It's a generally a case of not what you know, but who if you want to get anything done.

    Advice to Management

    Review your staff turnover. You are losing good, skilled people with a genuine desire to make a difference because of the non-exec directors you have in charge of departments - most of them are not qualified to be in that position so when you recruit qualified candidates, you lose them out of sheer frustration to the sheer incompetence above.

  4. Helpful (1)

    "Nice if you like having no money"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Assistant/Supervisor Without Pay 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The National Trust part-time for more than 4 years

    Pros

    Nice enough place to work if you don't mind being severely underpaid. Most colleagues were pretty great. 20% off in shops and restaurants and quite generous holiday (but not enough staff to actually take it) Living wage so a bonus if you're under 25 I guess.

    Cons

    National trust rationalises underpaying staff using it's "charity" status but the whole operation is ran like a money-grabbing corporation. Puts far too much on the volunteers and lower level staff. You're expected to go continuously above and beyond your pay grade but god forbid you actually ask for acknowledgement in pay or job title. Development is nonexistent. Removed all "assistant managers" so they could pay...

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    Advice to Management

    If you're going to rely on underpaid ground workers then give them some credit. Hire on ability, not your friends. Don't fire pregnant employees and pass it off as 'restructuring' (we actually ended up being massively understaffed because they couldn't get away with replacing her too quickly).

  5. "Best job so far"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tour Guide in Carmarthen, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The National Trust part-time for more than a year

    Pros

    Historical building, nature, wildlife, friendly staff, friendly volunteers, long history

    Cons

    Money is tight, but understandably so.

  6. "Could be worse I suppose"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at The National Trust full-time for more than 6 years

    Pros

    Beautiful sites, worthwhile cause, opportunity to make a positive impact in special places, great colleagues

    Cons

    Poor salary, limited opportunities to advance, management generally poorly trained, high levels of bureaucracy, more concerned with numbers than results

    Advice to Management

    Start training your managers properly, focus on achieving conservation goals not financial ones

  7. "Good place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The National Trust part-time

    Pros

    Team Work and overall team morale

    Cons

    Management was bad, not enough staff on known busy shifts

    Advice to Management

    Recruit more people... it puts too much stress on staff

  8. Helpful (3)

    "National Trust"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at The National Trust for more than 4 years

    Pros

    Beautiful properties with passionate and knowledgeable property staff. A great cause.

    Cons

    At times seemed very political and focussed on individuals instead of the organisation.

    Advice to Management

    I would have enjoyed my work more if it had been easier to make a difference and if ideas for improvement and initiatives had been more welcomed and recognised.

  9. Helpful (3)

    "Good company, too much bureaucracy"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Support Coordinator in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The National Trust full-time for more than 2 years

    Pros

    The NT really cares about its job in looking after the many places it’s responsible for Work life balance is good Females in leadership positions There are many staff members who genuinely care and it is because of these people that so much good is done

    Cons

    Salary Bureaucracy - meetings about meetings, having conferences because we’ve said we’re going to not because there is any real need or major benefit

    Advice to Management

    There are two many levels within the company structure which creates roles who function is redundant. You could save money by having less intermediary managers whose actual contribution is minimal

  10. "Feel good factor"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Visitor Welcome Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The National Trust part-time for more than a year

    Pros

    You get to work with the public, who are generally on holiday or days out, which means they’re (on the whole) friendly and interested in learning more. You also know that you’re contributing to preserving history, the environment and often both! Good pay, holiday pay and benefits such as the staff and partner cards.

    Cons

    Some of the systems are dated and inefficient.

    Advice to Management

    Take advice from the staff who work on the ground.

Found 113 reviews