The National Trust Reviews

Updated 12 May 2021

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4.0
83%
Recommend to a Friend
64%
Approve of CEO
The National Trust Chairman Tim Parker
Tim Parker
70 Ratings
Pros
  • "Flexible and varied working environment and the opportunity to work with passionate motivated people(in 17 reviews)

  • "The NT really cares about its job in looking after the many places it’s responsible for(in 16 reviews)

  • Cons
  • "Lower salary than comparative roles outside of the charity sector(in 17 reviews)

  • "Few weekends off, and no Bank Holidays off(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      N/a

      28 Apr 2021 - Food and Beverage Assistant in York, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and nice environment to work in

      Cons

      Not reliable hours, not full time contracts

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    2. 4.0
      Current Employee, more than 1 year

      Great organisation, but top down management that is not very inventive

      20 Mar 2021 - Learning Officer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people Amazing places Lots of creativity and freedom in the work Flexible working house Very relaxed atmosphere in property

      Cons

      Bad pay Way too many responsibilities for the pay Scope is too big for the role Not being appreciated by the head office

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      1 person found this review helpful
    3. 5.0
      Former Employee, more than 1 year

      Best Company I've ever worked for

      12 May 2021 - Catering Assistant in Caerphilly, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Cares about it's employees, customers and the environment -Amazing people to work with -Beautiful places to visit

      Cons

      -Lack of career progression for my role

      Continue reading
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    4. 5.0
      Current Employee, more than 5 years

      Great first job

      26 Apr 2021 - Café Assistant in Dorking, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have worked for the National Trust as a Cafe Assistant for the better part of five years now alongside study and it has been a brilliant job. The managers are flexible with hours and accommodating to study. Training is readily available and staff are friendly. Excellent salary for those under 25 and hours are sociable.

      Cons

      I do not have any cons

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    5. 4.0
      Former Employee

      Unique & Supportive

      8 May 2021 - Duty Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Get to work in unique historical locations

      Cons

      Lack of internal funding means poor equipment/technology

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    6. 4.0
      Former Employee, more than 8 years

      National Trust

      29 Apr 2021 - Consultant in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly people, interesting work, beautiful properties to visit and work in

      Cons

      Most offices I worked in were terrible. Within the Consultancy, I could sometimes felt quite isolated due to a lot of homeworking. Never had my own desk.

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    7. 4.0
      Former Employee, more than 10 years

      Working for a charity

      4 May 2021 - Finance 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A well established heritage charity

      Cons

      So diverse and a devolved organisation

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    8. 2.0
      Former Employee, more than 3 years

      Approach with caution

      10 Apr 2021 - Ranger 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Volunteer ethos is fantastic. Individual line managers are brilliant. Interesting range of both practical and theoretical tasks in relation to countryside management. Very worthwhile cause and fascinating landscapes and buildings in their care.

      Cons

      Poor pay, progression non existant in some departments unless you are willing to relocate constantly. Lack of staff on the ground and constant restructuring every few years. Poor work life balance with frequent weekend working and constant turnover of staff - Food & Beverage in particular was notorious at both properties I worked at. HR fairly useless at dealing with manipulative managers and bullying in other departments from my option. Frequent virtue signalling and a propensity to employ cookie cutter middle class leftwing graduate humanities types. Colleagues at my grade with children or family caring responsibilities struggled. Wouldn't recommend entry level roles if you had a family.

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    9. 4.0
      Former Employee, more than 5 years

      i'd work for them again

      8 Apr 2021 - House Steward 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Brilliant training and professional development, supportive colleagues and working in beautiful places every day

      Cons

      visitor expectations are very high and the Trust wants to provide an exceptional experience but sometimes the facilities and resources at hand cannot meet that expectation, to the detriment of their staff. The pay is low.

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    10. 4.0
      Current Employee, more than 5 years

      Love working here

      21 Apr 2021 - Food and Beverage Assistant in Chirk, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful surroundings, friendly colleagues and nice customers

      Cons

      0 hour contracts & not much room for progression

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    Viewing 1 - 10 of 294 Reviews

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