The RealReal Employee Reviews about "upper management"

Updated 12 Dec 2020

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3.0
42%
Recommend to a Friend
56%
Approve of CEO
The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
284 Ratings
Pros
  • "Free lunch program available for employees(in 33 reviews)

  • "I was looking for a full time position after I graduated college and really wanted to work for The RealReal(in 24 reviews)

Cons
  • "They make the workplace feel like high school all over again(in 29 reviews)

  • "Narcissism is rampant among upper management(in 25 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. COVID-19
    Helpful (6)

    "Proceed with caution"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at The RealReal full-time for more than a year

    Pros

    My coworkers are amazing! Everyone's really struggling right now so we do what we can to see each other succeed. I've also learned a lot about the fashion industry.

    Cons

    - Quotas are set unrealistically high so about half or more of the team doesn't earn commission - Our base pay is low for the industry - We're expected to be available 12 hours a day, 6 days a week - There is no room for growth. Added responsibilities or a senior role doesn't exist - The few people who are successful live near a major city and physically pick-up the consignments themselves - In general, upper management seems to be applying more pressure during the COVID-era but in the wrong way so it's burning out the team

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  2. Helpful (3)

    "Not the best company"

    3.0
    Former Employee - Associate Production Coordinator in Secaucus, NJ

    I worked at The RealReal full-time

    Pros

    Lunch twice a week was nice

    Cons

    Narcissism is rampant among upper management.


  3. Helpful (2)

    "THE WORST"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Valuation Specialist in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at The RealReal full-time for more than a year

    Pros

    Working with smartish co workers

    Cons

    12 hour work days and good luck getting a lunch break. 20 yr old management have no respect for other senior managers. Upper management is totally hands off giving no direction and God only knows where they are if they even show up every 2-3 weeks leaving lower level management to take over the “show” and have no experience.

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  4. COVID-19
    Helpful (5)

    "The RealReal plantation"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at The RealReal full-time

    Pros

    Cant really think of the pros maybe a bare minimum check

    Cons

    Racist Didn’t care about well being of employees during COVID No room for growth especially for people of color No discount Overwhelming work load Not a fashion jobs Company rules change weekly Management and staff roll over rate is high Upper management is only white Honestly I seen them bring ppl back to work in April and those people were not promoted they thanked them by firing them after they hit what they needed

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  5. Helpful (16)

    "Unattainable sales Quotas and expectations - even when working 24/7"

    2.0
    Current Employee - Luxury Manager 

    I have been working at The RealReal full-time for more than a year

    Pros

    I love the overall concept of TRR: sustainable fashion and the re-sale market. I truly believe in the Circular Economy!

    Cons

    Expectations are extremely disconnected with reality. Monthly goals/ quotas are astronomical- even for a seasoned sales professional like myself. You are expected to have your calendar open from 8am-9pm, weekends included. I love working hard- and am very good at it. But Management has become detached from reality and turned into something rather mechanical. Currently TRR is hiring around the country- and in turn, Quotas are even higher and more unattainable than ever. The end result to hiring more is an extremely low base salary, and very few individuals will make monthly bonuses. And during this "period of growth" at TRR, I've been vocal to Upper Management about personal growth Opportunities, that instantly fell on deaf ears. I feel like a machine. Bots can ultimately do this job, sadly. I miss the personal, luxury level attention I used to be able to give my Consignors at TRR. Now- it’s just about generating units. It’s a Real, Real shame. I hope things turn around, as there are many talented ALM’s and LM’s on staff.

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  6. Helpful (11)

    "Operational mess"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Manager in Secaucus, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The RealReal full-time for more than a year

    Pros

    See some interesting products come into inventory. I'm an advocate for recycling and sustainability.

    Cons

    Lots of turnover with operations. Leadership is rarely even at the warehouse. Meanwhile we are trying to cobble together various inventory and warehouse systems to help "automate" a supply chain that is massively human capital intensive and cannot be handled by machines. Upper management has no grasp of this reality and blames the constant service shortfalls on ops when in fact they've set totally unattainable goals and made unrealistic promises to customers and probably their bankers too. The whole business model is totally flawed. It is painfully obvious at the ops level, hence the low morale and insanely high turnover. Lower level turnover has gotten really bad lately as management has cut wages from $25 to $15 to save money when they realized they we can’t automate and handle increasing volumes as they’d hoped. At one point last year it was rumored internally that we were going to close down. I’ve worked at multiple logistics companies and RealReal is an unfixable mess.

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  7. Helpful (13)

    "Do not work here!!!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consignor Relations in Brisbane, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The RealReal full-time for more than a year

    Pros

    Bagels, and the agents I worked with were great.

    Cons

    HR, Upper management is not knowledgeable, unorganized, and the pay is not competitive, no room for growth.

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  8. Helpful (7)

    "Bad Habits, Bad Eggs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at The RealReal full-time for more than a year

    Pros

    Retail environment, free standing stores

    Cons

    Lunches often no provided, rude upper management, take advantage of employees times. Get the offer the verbal tell you in writing before signing on. Leadership gets defensive when asked questions. Consignments are labeled with a post it and then shoved into a room with zero care. They are then shoved into a non a/c controlled van. There is zero care taken with your items. I have seen Hermes and Chanel bags under heavy boxes with no care. Fine jewelry missing, unlabeled or just lay around desk drawers with no idea where it belongs. Customers are lied to. They over book appointments for consignors with no ability to actually help people when they arrive. You are being set up to be over worked, under paid and frankly it is like working with a bunch of people who are talking about you behind your back. You will receive no coaching. A training in the form of slide shows you'll be interrupting alone with no facilitator, you'll hit the floor and be told they are a start up. It is a lot of smoke and mirrors go look into jobs at the gap.

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  9. Helpful (6)

    "Ideal for Recent Grads or Someone"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Copy Writer 

    I have been working at The RealReal full-time

    Pros

    I will always point out the positive in anything prior to pointing out the negative. Here at The RealReal it’s an way place to learn about key industry trends consindering it’s necessary to stay abreast on certain things as a copywriter. They do feed you weekly and provide bagels every Friday.

    Cons

    The downsides to working here, I’ll just list them below; • underpaid • copywriters are not valued( so if you do get job here just make sure it’s in management) that is the only way the company will respect you and care about what you have to say. • there is constant change every week. • promoting people who are not qualified • lack of communication from upper management • the company does not set you up for success within the company. They don’t anticipate copywriters to want to move out of the role and if so expect to be in that role for a very long time.

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    The RealReal Response

    February 28, 2019

    Thank you for providing us with your feedback, we truly appreciate the opportunity to do better. We value all of our employees and aim to support their growth within the company. Our HR team in Brisbane/Secaucus is there to support you in every way with concerns or to better understand the growing potential from Copywriting. Thank you again!

  10. Helpful (9)

    "Extremely.... meh"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at The RealReal full-time

    Pros

    - The people! - $50 monthly food credit - Schedule (4 10 hour days) - Do not have to deal with customers

    Cons

    - MANAGEMENT (they always talk about internal promotions but so far I've only seen external hiring for upper management/higher positions i.e seniors/leads, not very personable at ALL, hypocritical) - nepotism - HIGH TURNOVER - tell people what they can/can not do during their break

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    The RealReal Response

    January 3, 2019

    Thank you so much for your feedback as we are always looking for opportunities to grow and develop. We truly value our employees career growth and our HR team has worked hard to build career paths for our employees specifically at Brisbane. We would recommend sitting with your hiring manager to voice these concerns, and develop a personal growth plan. Thank you for all that you do!

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