The Very Group Customer Service Representative Reviews | Glassdoor.co.uk

The Very Group Customer Service Representative Reviews

Updated 30 Oct 2019

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1.0
0%
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Approve of CEO
The Very Group Group Chief Executive Henry Birch (no image)
Henry Birch
1 Rating
  1. Helpful (1)

    "UK Call Centres"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Preston, North West England, England
    Doesn't Recommend
    Negative Outlook

    I worked at The Very Group full-time for more than 8 years

    Pros

    Good people wanting to do the right thing. The UK Call Centres had good processes and procedures which made it easy to deliver the service required.

    Cons

    Sold parts of the business to various parts of the world. We saw decrease in UK workers but seemingly an increase in unhappy customers.

    The Very Group2016-09-28
  2. "Incompetent company/management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bolton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Very Group full-time for more than a year

    Pros

    Dream on, there are no pros!

    Cons

    These imbecile managers treat staff like they are children. They are very unorganised, they go on like they are above all. We are in 2019 and you have to take your lunch at set time and you have a few mins personal time. Your phones have to be in the locker as if though they have some top secrets. The company is a joke, their ways are a joke, management are a joke, the owner is a joke!

    Advice to Management

    Get off cloud 9, take the pole out that is so far up, learn to be peoples person and work with your staff not against them. Allow staff to take lunch and breaks when they want and dont penalise them for the few seconds or mins that they may be late from their personal time. You are by far the most ridiculous, incompetent, imbeciles I have come across and keep your hype down, your going on like you earning good money you bell e

    Show More
    The Very Group2019-10-30
  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Remote, OR
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The Very Group part-time for more than 3 years

    Pros

    Good, caring reliable and rewarding company

    Cons

    Slow progression and not many roles to go to

    Advice to Management

    More proactive employee engagement

    The Very Group2019-08-04
Found 3 reviews