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The Very Group

Engaged Employer

The Very Group

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The Very Group Reviews

4.0

84% would recommend to a friend

(374 total reviews)

Group CEO Lionel Desclée, Henry Birch

Lionel Desclée, Henry Birch

88% approve of CEO

Ratings by category

4.2

Work/Life Balance

4.1

Culture and Values

4.1

Diversity and Inclusion

3.7

Senior Management

3.6

Compensation and Benefits

3.5

Career Opportunities

Ratings distribution

5 stars

46%

4 stars

28%

3 stars

14%

2 stars

4%

1 star

8%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great people to work with & a real sense of teamwork when things get tough........you''ll never be left to struggle on your own here.(in 55 reviews)
  • "Good package and benefits.(in 29 reviews)
  • "Culture is great very inclusive.(in 26 reviews)
  • "Pay can be good for NW(in 25 reviews)
  • "My colleagues are great and very happy and that reflects in our work.(in 24 reviews)
Cons
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Found 374 of over 583 reviews

Updated 23 Nov 2023

    1. 5.0
      23 Nov 2023
      FOS Complaints Handler
      Former Employee, more than 8 years
      Bolton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Very Group has been an amazing place to work, and I will miss everyone I have met. The management team are so supportive and the flexible way of working is amazing, you get a good work/life balance specially if you have kids. I have nothing bad to say about the work culture or people. You are trusted to do your work and not micromanaged. My reason for leaving was to explore a new career path.

      Cons

      Like everybody says the pay could be better however, I would still recommend this place as one of the nicest places I have worked, for culture and people, good training and support.

      1. 1.0
        5 Sept 2023
        Customer Service Specialist
        Former Employee, more than 1 year
        Speke, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Got to pick preferred hours to work

        Cons

        After being there for over 2 years and then taking on a lot of staff. It felt like they were looking for any reason to get rid of the ones who had been there longer. No trust, poor management, pulled up on everything and never praised for the good. Micromanaged feels like your on big brother as they screen record. Every call they expect you to log a complaint even in the customer sighs. If you don’t log complaint then your moaned at for it. They say you have no limit on personal time but then get pulled up if you go over 7 minutes. No support at all if a customer wants to speak to a manager, managers won’t come to the phone they just advise to give GOGW. I found after 2 years the company was an awful place to work for and would NOT recommend VERY as a happy place to work.

        Thank you for taking the time to leave your feedback and we're sorry to hear you haven't enjoyed your time with us. Our intention is always to retain our people and we offer substantial onboarding and training for every member of the Very team, with great benefits such as access to learning on Udemy, alongside our reward package. We also want our colleagues to be supported and listened to and there are a number of ways for colleagues to raise concerns if they have them, such as our open door policy to managers, regular People Labs, and access to our People team. Our customers are also very important to us and we feel that, if a customer comes to us with a complaint, it's right that we recognise this and try our best to resolve any issues they may have. Your feedback is really helpful and we've shared your concerns with our senior management team for Customer Care so we can make sure we're creating the best possible place to work.

      2. Join the The Very Group team
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        1. 5.0
          5 Oct 2023
          Sr. Manager IT
          Current Employee, more than 5 years
          Liverpool, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Wonderful individuals, everyone is incredibly supportive, and I thoroughly enjoy my time working here. The work-life balance is excellent.

          Cons

          The long tenure of Heads and Directors here can sometimes pose challenges for career advancement. They typically depart through retirement. The company is mandating a return to the office (3x week), and coupled with the absence of year-end bonuses, this may lead to a significant departure of employees in the near future. There's a constrained talent pool in this area. There's a lack of an employee retention program, and the organization tends to take reactive rather than proactive measures in addressing this issue I.e. often relying on counteroffers rather than proactive salary increases or other measures.

          1. 5.0
            6 Nov 2023
            Analyst
            Former Employee, more than 1 year
            Liverpool, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Wonderful people who genuinely care.

            Cons

            Unfortunately, not everybody I worked with had the same experience. It seems like I got lucky with my team and managers.

            1. 4.0
              25 Sept 2023
              Software Engineering Manager
              Current Employee, more than 10 years
              Liverpool, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Great people to work with & a real sense of teamwork when things get tough........you''ll never be left to struggle on your own here. Office environment in Speke is great & there is a real buzz when the place is occupied. Flexible working also a great option & enables you to balance work & home life if you want to. Can be fast paced when needs to be & there are always interesting projects to get involved with, if you want to. If you are ambitious & want to develop your technical/hard skills, but also your soft skills, then this can be a great place to build these........but expect to work hard to achieve this. Some great new tech & innovation to work on here these days

              Cons

              Hierarchy & politics still in evidence in many areas, which makes getting things done & decisions being made difficult at times. Still a tendency to always have to run things by 'the leadership team' for your area before actually doing something or to get the green light.......which will put some people off putting forward ideas. Still a fear of failure in many areas, which stifles innovation and people just trying things out. Tech is improving , but some of the back office processes are very hard to change, with too many decision makers at times to get things done or changed. Tendancy for cliques to emerge in teams/functions, which can lead to perceived favouritism.

              1. 5.0
                3 Nov 2023
                Associate Software Engineer
                Current Employee, less than 1 year
                Liverpool, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Values people and work life balance

                Cons

                Doesn’t pay more than market average and the market is poor right now

                1. 5.0
                  3 Nov 2023
                  QA Engineer
                  Current Employee, more than 1 year
                  Liverpool, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Fab workplace with fab work culture and lovely team members!

                  Cons

                  Nothing really so far I felt

                  1. 4.0
                    5 Nov 2023
                    Payment Support Specialist
                    Former Employee, more than 1 year
                    Bolton, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Friendly environment and nice management

                    Cons

                    Low pay and unsociable hours

                    1. 3.0
                      2 Nov 2023
                      FOS Complaints Handler
                      Former Employee, more than 10 years
                      Speke, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great place to work, great colleague, excellent support

                      Cons

                      low salaries and system used means length of service not recognised

                      1. 3.0
                        1 Aug 2023
                        Category Specialist
                        Current Employee, more than 3 years
                        Liverpool, England
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Most of the people you will encounter are friendly and willing to help The pay is okay but could be better Nice office and facilities Costa & gym onsite Communities to try and make more diverse work place Staff discount

                        Cons

                        Processes are insane, slows everything down. Little to no recognition from snr managers which isn't great when so much is expected of you. A bit rigid considering we are supposed to be fast paced retail-tech company. Limited career progression, side steps rather than promotions. Salary bands between colleagues, mid management and senior managers is really big. Don't feel empowered - can be very hierarchical in parts. HQ isn't near the city centre so not many teams socialise after work. Rarely get a bonus. Office wifi doesn't work well so can be very frustrating.

                      Viewing 1 - 10 of 374 Reviews
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                      The Very Group Reviews FAQs

                      The Very Group has an overall rating of 4.0 out of 5, based on over 583 reviews left anonymously by employees. 84% of employees would recommend working at The Very Group to a friend and 70% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, The Very Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Very Group. This rating has decreased by -1% over the last 12 months.

                      84% of The Very Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Very Group 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

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                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

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                      University of Chicago

                      Doing my first behavioral interview with Guidehouse and wondering if anyone has any advice on practice questions for the behavioral interview I might be able to practice with, prep, and map out a STAR response to ahead of time. This is my first time interviewing in this industry and am first gen so feeling nervous, this any advice and tips are much appreciated.

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                      Glassdoor has 583 The Very Group reviews submitted anonymously by The Very Group employees. Read employee reviews and ratings on Glassdoor to decide if The Very Group is right for you.