Thomas Sanderson Reviews | Glassdoor.co.uk

Thomas Sanderson Reviews

Updated 29 November 2018
44 reviews

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Employee Reviews

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Pros
  • "Thomas Sanderson is a good company to work for which pays good commission" (in 10 reviews)

  • "The constant training and support i have received is second to none, the product is excellent and everyone in the company is so willing to help" (in 4 reviews)

Cons
  • "top designers get best appointments" (in 3 reviews)

  • "Price the customer high and continue to make false style calls to 'management' and obtain justified yet fake reductions to close the deal" (in 2 reviews)

More Pros and Cons

  1. "Sales Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SALES DESIGNER
    Current Employee - SALES DESIGNER
    Recommends
    Positive Outlook

    I have been working at Thomas Sanderson (More than a year)

    Pros

    I can honestly say 'I love my job'

    Before joining Thomas Sanderson I was stuck in abit of a rut after working in my previous role of a recruitment consultant for 8 years. To move into this role it was personally a big step as I had no sales experience but knew I was impressed with the company.

    The initial training was brilliant, lots to learn but made me confident about the products and quality service TS offer.

    It did take me around 2 months to get on my feet however the £300 top up payments did help support me. The life in sales is very up and down however the ups definitely out way the lows. I have a good relationship with my manager who is always on hand to offer support and training.

    Cons

    I have now worked here for 18 months and can honestly say wouldn't look back.


  2. "The hell itself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterlooville, England
    Former Employee - Anonymous Employee in Waterlooville, England
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Sanderson full-time (More than 3 years)

    Pros

    I have met some of the most precious people here, intelligent, smart, brilliant colleagues who would deserve much better than a call centre. Previous management was flexible and supportive (some of them) and treated employees as human beings.

    Cons

    Current management is a bunch of liars, absolute zero respect to the people working there. They think employees are idiots and disposable bolts in a machine. They keep telling you how important you are and the future is bright, but in reality, they don`t care about you, they only care about their own pockets and sell their employees out for pennies. Redundancy after redundancy (3 already this year only) and they make sure to push expert seniors and competent managers out so they can do whatever they want. One day they tell you that everything is fine and there is a great future for the company, the next day your job is gone and they say sorry with a huge smile on their face. After making a quarter of their workforce redundant earlier this year they sent out communication to ask people `tell us how you embrace change and what would you celebrate` - while people didn`t know whether they will be the next tomorrow to lose their jobs. It doesn`t matter what you do or what you know, it only matters who you know and how far up you kissed yourself. Don`t come up with any ideas because they will take it, present it as their own and step over you in a second. I`m glad that finally the whole place is moving elsewhere and shuts down soon, it was the hell itself for the last couple of years.

    Advice to Management

    I`m sure it would be moderated out if I gave my honest advice

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Sanderson full-time (Less than a year)

    Pros

    Flexible.... this is what your competitors say full stop.

    Cons

    If this company was ethical to what they sell to customers and the way they do it ! I’d still be there Total lack of professionalism love selling you a false dream... some people have been here a while and they clearly don’t have any morals.

    Advice to Management

    Find ways of being honest to what you do ! Your aren’t the monopoly of the blinds and shutter world far from it. Your credibility if customers knew how you work and sell to them would be ruined and without the money from Hunter Douglas you would for sure, have been a none stater.


  4. Helpful (2)

    "Good Company - Poor Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Neutral Outlook

    I worked at Thomas Sanderson (Less than a year)

    Pros

    Good initial product training - they pay for training and support you with a payment for first 7 weeks.
    Good range of products and relatively easy to learn features and benefits of products.
    Arrange your own time to work.
    Senior managers all great to work for but they are not your managers and they cannot see what goes on in your teams.

    Cons

    Poor appointments, areas one needs to travel to at times is ridiculous when another sales person will be travelling to a road 2 minutes away from where you live. Told constantly by manager to open up more evenings and weekends or they will recruit. They recruit all year round! Lots of favouritism within my team, don't expect to make a great wage unless you've been there for a good few years. The money will barely get you by.

    Advice to Management

    Tell the truth, don't hide behind smoky mirrors. Listen when someone is whistle blowing, its for a reason! Revisit the ways you operate and embrace change. Senior managers need to listen to raised concerns. your managers will be your downfall.


  5. Helpful (1)

    "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Thomas Sanderson (Less than a year)

    Pros

    I can’t think of any

    Cons

    Company of con artist
    Will sell customers products that don’t exist then cancel order when due to be fitted

    Advice to Management

    Improve customer service.
    Appreciate the impact you extremely poor customer service & standards had on customer


  6. Helpful (1)

    "Most i've ever earnt!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Thomas Sanderson full-time

    Pros

    Doesn't feel like work to me, it's just a case of talking to customers, finding out their needs and providing the perfect solution to them! Our products in my eyes are the very best in the market so this makes it easy to sell because I know our products are worth it and really can transform a customers home along with our world class service! The training I received and support from my manager and others in the business is amazing - it really does feel like one big family at Thomas Sanderson, I'm so pleased I took the risk and moved here when I did, it's the most I have ever earned. Like any sales role it can be a roller-coaster but the highs have definitely outweighed the lows!

    Cons

    You do get days where you won't have appointments however I have used this time to generate my own business leads which you make more commission off


  7. "Design Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Thomas Sanderson full-time (More than a year)

    Pros

    I have been working for Thomas Sanderson for 4 months now and i am absolutely loving it. The constant training and support i have received is second to none, the product is excellent and everyone in the company is so willing to help. When i started the interview process was really professional, i was interviewed and offered a place on the 5 day induction course the following week. It was really thorough and the passion they had made me really excited to be joining. I was a little skeptical at first as i thought it might be too good to be true but the commission and bonuses i have made already has been amazing. It was explained to me before i joined that i would be required to work evenings and weekends as this is the busiest period and this is fine by me and together with my manager we plan my diary to make sure i have a good work life balance. There has been ongoing training which has been really helpful and my area and regional manager are always checking in on me to see how i'm doing. The commission structure is really good and there is a payment scheme in place for the first few weeks when you start which helps take the pressure of commission only off you when you are very new. I have now found my feet but it was nice to have in the beginning. Overall i am very happy i decided to join and it really is a case of getting out what you put in.

    Cons

    None that i can think of so far

  8. "Sales Designer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Sanderson full-time

    Pros

    good training and OK management

    Cons

    Poor quality appointments and the company's products are priced too high for majority of customers. As a Design Consultant a 45% discount is allowed but this means 2% commission and that isn't enough to live on. top designers get best appointments


  9. Helpful (6)

    "Wouldn't go back ...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design/Sales Consultant in Basingstoke, England
    Former Employee - Design/Sales Consultant in Basingstoke, England
    Doesn't Recommend
    Positive Outlook

    I worked at Thomas Sanderson full-time (More than a year)

    Pros

    Flexible, good product training, commission paid quickly, the product is, without a doubt, excellent.

    Cons

    Commission only, leads often very poor, work life balance is not considered (you want a day OFF??)
    Its direct sales, its exploitative and hard to make a living (I did by the way) and its absolutely knackering

    Advice to Management

    Hmmm, not sure there's much point advising management as they are doing very well out of the system so unlikely to change


  10. Helpful (2)

    "Field Sales Represebtative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Excellent and very well supported training. Lots of encouragement from manager and team and really good products and sales kit.

    Cons

    Dont know what you are doing until night before, long appointments, late nights and not local to cover. Very hard work/life balance

    Advice to Management

    Look to sell products local to sales rep and advanced appointments so can plan life better