Towergate Insurance Account Handler Reviews

Updated 9 Jul 2020

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2.1
22%
Recommend to a Friend
65%
Approve of CEO
Towergate Insurance CEO David Ross  (no image)
David Ross
4 Ratings
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non Motor Account Handler in Telford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time for more than 8 years

    Pros

    Friendly staff Training is provided to make sure everyone is working to their best ability Hard workers are recognised for their achievements

    Cons

    It can sometimes be busy but that shows how well the company is doing and new clients we are acquiring!!

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  2. "If only 0 stars was an option"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 5 years

    Pros

    The best reason to work at Towergate Telford has to be the staff there are a number of genuinely lovely members of staff who try to make every newcomer to the business welcome, I can only assume they are so good at this as there is now a new starter every 2 weeks as staff are constantly leaving. Some of the directors are absolutely brilliant at what they do and are far too overshadowed by the bad ones.

    Cons

    This review is completely for Towergate Telford and not to be taken for any other site as I always heard great feedback about the other sites. However Towergate Telford is an extremely unhealthy business to work for. It is very mentally taxing and has affected a number of employees mental health. The management approach is fear and stress motivation so as long as your used to feeling threatened day to day this will be a great company for you. The senior director likes to bully and intimidate all employees of the business unless your there flavour of the month, however the directors to offer training towards your IF qualifications which is great dependant on which director you get as some like to use completely made up stories to help you remember which is useful but never actually allows you to learn or understand instead you must just remember their ridiculous stories, which are often filled with extremely inappropriate sexual references, which is very uncomfortable for a number of young employees coming in to the business but to afraid to call out the appalling behaviour from the director. The pay is minimal the workload is maximum and overall it is an awful business to work for.

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  3. "Avoid at all costs!"

    1.0
    Current Employee - Account Handler 
    Doesn't Recommend

    I have been working at Towergate Insurance full-time for less than a year

    Pros

    None none none none none

    Cons

    Bullying Rancid atmosphere Poor management Ridiculous workloads

  4. "Not bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler 
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 8 years

    Pros

    Benefits, charity days, training, parking

    Cons

    Some disruptive staff get away with a lot !

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  5. Helpful (2)

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Handler in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Towergate Insurance full-time for more than 8 years

    Pros

    Staff are the best part of the company

    Cons

    Stressed out staff. Toxic work environment with managers who couldn’t care less. Staff leaving hand over fist and the remaining staff having more and more work dumped on them. Managing Director is only concerned with lining his own pockets and not the welfare or mental health of remaining staff. Refuses to pay his staff market wages as it affects his ‘budget’, yet employs new starts with no experience on similar wages to staff with experience. Disgusting treatment and total disregard for the staff who continue to make money for this cut throat company.

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  6. Helpful (1)

    "I wouldn't Go Back"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 3 years

    Pros

    Its OK for a starter job but not a long term career

    Cons

    A lot of back stabbing and throwing people under the proverbial bus High turnover of staff which doesn't go unnoticed by other members of staff Constructive feedback is not given, no praise for when things are done well but closed door meetings when mistakes are made

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  7. Helpful (2)

    "dont do it to yourself"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in West Byfleet, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 3 years

    Pros

    employee scheme to buy more holidays

    Cons

    salary (they seem to pay a lot under industry standard and seem ok with the constant turnover in staff as a result). Promises on bonus's being made and never fullfilled. Managers barefaced lying because they are not accountable, a simple "sorry its not my call, couldn't get it signed off", so essentially the person who can make decisions on your work and career, is someone you have probably never met before. offices forever merging together, so dont expect to stay in the same place you start working at. its just filled with in house political boll0cks. Even had a manager annoyed that i had declared a new business win, as it owuld have been better to delay the policy to get it into next years figures.

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  8. "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Account Handler 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time for more than 3 years

    Pros

    Great training opportunities, good processes, structure is good, systems are good

    Cons

    Can feel undervalued when the company itself makes such humongous profits.

  9. Helpful (3)

    "Worst Employer. AVOID"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Towergate Insurance full-time for more than 3 years

    Pros

    None what so ever. Poor place to work.

    Cons

    Management are awful, poor communication skills, team leaders couldn’t look more unhappy if they tried. Staff spread thinly and punished for genuine mistakes.

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  10. ""OK""

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 8 years

    Pros

    Job Security, due to size.

    Cons

    All employees are just a number to management.

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Found 24 reviews