Towergate Insurance CSA Reviews | Glassdoor.co.uk

Towergate Insurance CSA Reviews

Updated 27 Feb 2017

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Found 4 reviews

2.8
StarStarStarStarStar
92%
Recommend to a Friend
David Ross
0 Ratings
  1. Helpful (1)

    "Great environment, room for improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Stevenage, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Towergate Insurance full-time for more than a year

    Pros

    Great training provider. I knew nothing about insurance, before coming to Towergate. The training delivered is the best I've ever received.

    Cons

    Scripts and Fair Presentation statement. Need to be customer friendly. Pay is not in line with other Customer Service Roles . Limited career progression. Don't always keep up with competitors.

    Advice to Management

    Really listen to the staff. They speak with the clients directly.

    Towergate Insurance2017-02-28
  2. Helpful (6)

    "Stressful, Stagnant and Stale. A FISH ROTS FROM THE HEAD DOWN."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Manchester, England
    Negative Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than a year

    Pros

    Great colleagues (great bonds form as you deal with the insanity daily). Very accessible location, lots of great places to eat at lunch. Paid on time (excluding over time, pay is dependent on memory and there is no guarantee the amount will be right, not a COMMON problem but occurs too often). There are people (inc a handful of management- maybe a few fingers), who really are trying to make the best out of a bad situation....

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    Cons

    Shocking staff turnover (including management). A company where improvement suggestions are branded as 'being negative'. YET THEY EXPECT GROWTH? (honestly ludicrous). Negative is the buzz word for Leadership. Reply 'negative' to suggestions and do nothing to improve but expect things to some how function effectively? It is as if they become offended when you identify a flaw and offer some solutions. Get the job done,...

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    Advice to Management

    Leadership is not a TITLE it is a service. Review the people in place of leadership, why are they leading people itching to get out? Encourage the ppl who sit there day in day out to offer their observations and ideas of how to make it better. These people are the eyes of the company! When more than one person repeats the same thing, there is usually some truth in it. How many more LOSSES (man power, market reputation,...

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    Towergate Insurance2016-04-12
  3. Helpful (3)

    "CSA - Soon to be ex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Manchester City Centre, England
    No Opinion of CEO

    I worked at Towergate Insurance full-time for less than a year

    Pros

    Friendships formed - Nothing positive to say about any good points as there are little to non. I will say one thing I will be glad to see the back of it

    Cons

    Pour pay. Managers untrained managers are selected by how many friends they all ready have in the company Meetings help unprofessionally staff being bullied clients documents on display even though it's meant to be a paperless office. The FCA would have a field day in our office Broken relationships with other insurance companies brokers even other Towergate offices don't want to know SBU. HR department and managers loosing...

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    Advice to Management

    Stop dealing drugs and taking drugs coming in the office off your faces and taking your come downs out on the other staff

    Towergate Insurance2015-07-06
  4. Helpful (9)

    "Don't be fooled!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Towergate Insurance full-time

    Pros

    None, there are no positive aspects to report.

    Cons

    I have never experienced such a chaotic working environment. It all looked great on paper, and the office is aesthetically pleasing but what goes on in that office is nothing short of unorganized chaos. The training is laughable, the support is none existent, team leaders are trained to the same level as advisors, and in most cases they know less than the team members they manage. Low morale, no hope of pay review, enforced...

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    Advice to Management

    Pay some attention to the staff asking you for support, bring in some proper incentives so that people actually want to come to work. Most staff dread coming in every day. Consider how little you really know and admit that the training is flawed. Most companies would have a tried and tested training program in place before expecting employees to go through six weeks of meaningless nonsense. Give a little clarity and consistency...

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    Towergate Insurance2015-02-23
Found 4 reviews