Trailfinders Reviews | Glassdoor.co.uk

Trailfinders Reviews

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Found 185 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
88%
Recommend to a Friend
94%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
39 Ratings
Pros
Cons
  • "Fairly long hours, but that is all explained in full before you sign up(in 40 reviews)

  • "The work life balance can be a struggle(in 30 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "A Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 20 years

    Pros

    Trailfinders is a great company to work for, and one of the standout employers in the travel industry. The salary is substantial (especially with bonuses factored in), the opportunity to travel excellent, and you get to work with a great bunch of like minded people. They only promote from within so the potential for promotion and advancement is high. The atmosphere amongst staff is top notch, and there are plenty of opportunities...

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    Cons

    The hours can be long, and sometimes unsociable, but hey that's retail for you. The directors have recently made big improvements to flexibility in the working roster following feedback from staff, and I can think of very few downsides to working for this great company.

    Trailfinders2018-10-03

    Trailfinders Response

    October 4, 2018

    Thanks for your input; great to hear that the recent roster improvements are benefiting consultants.

  2. "Working for Trailfinders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Kensington, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than a year

    Pros

    Great work environment, with everyone being friendly and always happy to help. The perks are fantastic with options to travel all over the world. You get to talk about travel plans all the time and learn much more about destinations and what you might want to do as well. Brilliant opportunities for development in the company with the option to find the position that suits you best. Having nice cooked lunch every day...

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    Cons

    Having to work weekends.

    Advice to Management

    Please continue supporting consultants and be there for them when needed as this gives us additional confidence to do better.

    Trailfinders2019-05-12
  3. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Saint Albans, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than a year

    Pros

    Unrivaled pay in the industry, excellent travel opportunities, extensive training and support, enjoyable working environoment

    Cons

    Difficult to get single days holiday or time off for appointments

    Trailfinders2019-05-09
  4. Helpful (1)

    "Trailfinders are a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 
    Recommends
    Approves of CEO

    I have been working at Trailfinders full-time for more than a year

    Pros

    Good pay and progression, really good staff deals, you get an amount each month to put towards your own personal travel, everyone you work with is lovely and the company is accommodating if you want to transfer to a different location

    Cons

    The same as everyone else has mentioned - the procedure to booking holiday is so restrictive. You can’t book off single days unless it’s within 2 months, you can’t amend or cancel holiday you’ve taken, it takes ages to get responses from the roster team regarding leave/ swaps, it often says there is leave available and when you request it more often than not it gets declined. It does also seem that they are pushing...

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    Trailfinders2019-05-15
  5. "Edinburgh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior in Edinburgh, Scotland
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Trailfinders full-time for more than 9 years

    Pros

    The staff. The Edinburgh office are a very social, fun and friendly lot. You work with like minded people who love to travel. The consultants are the best thing about working here. Your fellow consultants have your back. Holidays. Trailfinders pay £120 per month into a 'credit' that you spend on your own holidays. As well as having access to great hotel & tour deals with heavy discounts. Pay. The salary is very...

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    Cons

    Very inflexible. The hours are long and there is not a lot of movement on that, regardless of your family situation. There is needless hasttle from management about your availability. We do want to make money, so an asumption that we are working hard would be appreciated. The company would have considerably happier staff if there was an appreciation of our value. Which is CONSIDERABLE.

    Advice to Management

    Trust your staff a bit more. You win all of the travel awards going because of the excellent work of your front line staff. Treat them with a bit more respect. Being good at sales is vital in this job. We can all agree on that. That is not what wins the awards. There needs to me a more rounded way to measure your staff quality.

    Trailfinders2019-05-13
  6. Helpful (2)

    "Great experience for anyone looking to get into the travel industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Worldwide Travel Consultant in Norwich, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Trailfinders full-time for more than a year

    Pros

    Trailfinders provides an extremely thorough training and introduction into the travel industry. The 5 week intensive training course in London quickly gets you up to speed on systems and on the key product destinations and is adapted to suit each individuals learning needs. The support and training doesn't stop once you're in store and, certainly from my experience, there is always a wealth of experience around you whenever...

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    Cons

    Probably the issue that i've found most frustrating since starting is the difficulties booking time off. For a company that specializes into organising travel there seems to be so many hoops to jump through and does take a long while to get your head around. Furthermore, in its current guise, the roster gets booked up so far in advance that when you are a new starter it's difficult to organise something for straight...

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    Trailfinders2019-05-02
  7. "Trailfinders Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Saint Albans, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 4 years

    Pros

    Trailfinders are a good company to work for. The training is extensive, operating a 5 week program in London preparing you for life in the shop. When in shop the training continues on a one-on-one basis for the first 1-2 weeks which eases you in and then there are always people on hand to ask for help and a dedicated helpline for consultants. The opportunity to work with like-minded people is great, and being able to...

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    Cons

    The cons are that you have to wear a uniform, but atleast you don't have to worry about what to wear. The hours are quite long and every few months your late shifts are until 8pm. Also working weekends can have an impact on your social life.

    Trailfinders2019-04-21
  8. "Professional Athlete"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time

    Pros

    Good employee atmosphere, hard working

    Cons

    Inflexibility and un willing to change

    Trailfinders2019-04-07
  9. Helpful (1)

    "Trailfinders working life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 20 years

    Pros

    The many opportunities given to progress within the company. Good staff deals to travel to various parts of the world Others staff benefits such as a free food at lunch times, a paid lunch break The chance to work with other like minded people who all love to travel the world

    Cons

    A small thing but the uniforms are not the best although that is being reviewed and a new one is being provided.

    Advice to Management

    Please be aware that although what we do is sell holidays and therefore sales staff are a priority don't forget the many number of staff who are non sales who contribute a great deal to the success of the company whilst working in the background.

    Trailfinders2019-04-03
  10. "Worldwide Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Worldwide Travel Consultant in Bournemouth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 4 years

    Pros

    What I like most about Trailfinders, is that if you are committed, you will be rewarded. With great bonuses to be made if your focused and amazing worldwide educational trips to be sent on. I have been fortunate to have been on three within my time here at Trailfinders and I can say, they are definitely worth the hard-work! The salary is competitive, and probably one of the best in the industry so nothing to be...

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    Cons

    The work life balance can be a struggle. The hours are long and can be unsocial with weekends, late evenings and bank holidays etc. Annual leave allowance is good, however booking the time off can be difficult to organise and sometimes having to rely on fellow colleagues to switch a shift can be challenging. The downside to being in a sales/target orientated job is that it can get stressful with the pressure to...

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    Trailfinders2019-04-17
Found 185 reviews