Trailfinders Reviews

Updated Jan 19, 2022

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Found 320 of over 320 reviews

3.8
73%
Recommend to a Friend
86%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
127 Ratings
Pros
  • "free lunch (even though this is because your break is short, still a money saver)(in 63 reviews)

  • "I have been to places since working for Trailfinders I hadn't even heard of when I started(in 59 reviews)

  • Cons
  • "Long hours with some weekend working(in 76 reviews)

  • "Long working hours meaning it can be hard to maintain work/life balance(in 44 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years
      Featured Review

      Very invested in your career

      Sep 22, 2021 - Anonymous Employee in Cardiff, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoy the fact that all promotions are done internally. Those as high up as CEO started at the bottom, this ensures that they know exactly what our job entails. Coaching and training is ongoing throughout your career with internal management courses and a number of other opportunities to add skills to your CV. The salary is excellent and the benefits even better!

      Cons

      The working week can be long if you don’t manage your time correctly as it’s job that requires 100% commitment 100% of the time.

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    2. 5.0
      Current Employee, more than 3 years

      Trailfinders Milton Keynes

      Jan 17, 2022 - Travel Consultant in Milton Keynes, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, great place to work, great benefits

      Cons

      Working weekends can be tough

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    3. 3.0
      Former Employee, more than 1 year

      Heading downhill - Time to listen to employees

      Jan 11, 2022 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great travel perks (free/heavily discounted nights) - Free overseas educational trips if you're performing well, albeit these haven't happened the past 2 years. - Free lunch -Great colleagues -Opportunities to grow within the company, only promoting from within. -The job was enjoyable, and planning holidays can be rewarding.

      Cons

      Getting annual leave is close to impossible unless you're planning nearly a year in advance. Currently the next full week available to book off is October. You are also "competing" with employees from other stores for time off. Your office may have nobody on annual leave, but your annual leave request will be rejected as somebody from another office may have taken the last annual leave slot. Baffling. You are only able to book a full week off in advance, if you need an individual day off, tough. You can try to swap with another colleague, but it cannot be booked off. Your social life will decline, working every other weekend on average. You will work mainly 9-6 or 10-7, and every few months 11-8, with a 30 minute break to wolf your food down and have a short relax before being hounded to take more calls. Staff are burnt out, morale is at an all time low and experienced consultants are leaving. The company appears to be short staffed in most departments, putting a lot of pressure on existing staff. There is a constant pressure to keep taking more calls, putting admin to one side, creating a backlog of work and higher stress levels. There is no support or understanding that the job is awful right now. The work is alien in comparison to pre pandemic. Even an acknowledgement from management that it's tough right now and they are taking steps x y and z to improve the situation would be appreciated. If you aren't in London, opportunities for promotion will be limited beyond a certain point. These issues were "being addressed", or so i was told when I joined a few years ago. Nothing has changed.

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      8 people found this review helpful
    4. 3.0
      Current Employee, more than 10 years

      Mixed bag

      Jan 19, 2022 - Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great travel benefits, decent salary. Good colleagues. good number of holiday days although not fully paid. Generally treat customers well.

      Cons

      Long hard hours. Pressure. Constantly monitored. Inflexible . Constant need to swap weekend days to take a holiday. Holiday days not fully paid. Little if any interest in staff well being - only the numbers matter. Many divide and rule style policies. Open 364 days a year. Not compatible with family life.

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    5. 3.0
      Current Employee, less than 1 year

      Good for those who’d been there a while

      Jan 17, 2022 - Worldwide Sales in Oxford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Intense and extensive training provided, this was the best part. Free lunches when working and a lot of nice people to work alongside.

      Cons

      Very sales focused, a lot of pressure to beat targets and compete with other colleagues and stores as well as long hours. As a newer employee this was very tough.

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    6. 2.0
      Former Employee, more than 3 years

      A lot of room for improvement

      Dec 30, 2021 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The chance to work with lots of lovely people, who all love travel. Clear progression structure. Staff travel deals

      Cons

      The company likes to shout that they are one of the best paid in the industry, however you will also work more hours than most. Whoever in their right mind thinks a standard 9 hour day staring at a computer with only a heavily monitored 30 minute lunch break is in any way good for staff productivity or morale? If this company put as much energy and care into looking after their staff as they do the customers, we may not be seeing so many great consultants calling it a day at the moment. Complete lack of disregard for Covid restrictions, and no flexibility when it comes to working from home for any department, even those who aren’t customer facing! The amount of great consultants who have left, coupled with a lot of new in experienced staff, is putting a huge strain on many people. No need to comment on the booking of annual leave as every other review here has mentioned it.

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      9 people found this review helpful
    7. 3.0
      Former Employee, more than 1 year

      Change needed

      Dec 21, 2021 - Travel Consultant in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You’ll get to work with lovely, similar-minded colleagues and receive fantastic training. A good place to work after graduating University but wouldn’t stick around long

      Cons

      Ridiculous annual leave system- single days cannot be booked off unless it’s within 8 weeks, weekends cannot be booked off (they have to be swapped) and leave request is permanently denied because of numbers. This makes it extremely difficult and stressful to plan any kind of leave. Only three days sick pay- considering the current climate, this is terrible. Compulsory overtime means working hours are extremely long- 9 hour days with just a 30 minute lunch. The lunch is free for this reason- you’re made to work extremely long hours and they don’t want staff going beyond 30 minutes because of going to the shops etc to buy lunch.

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      5 people found this review helpful
    8. 1.0
      Current Employee

      dont care about staff (or covid)

      Jan 14, 2022 - Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supposedly get good staff deals abroad.

      Cons

      The HR team (read one bloke for a company of like a thousand) put up today that we are one of the top companies in UK to work for. Has he looked at any of Trailfinders glassdoor lately? We are servants to this company, minimum 9 hour day, every day! They have lost so many people due to the toxic atmosphere. Because of this its now so busy that if you havn't answered a call in 10 minutes the telman will force you to take a call. Every 10 minutes! Need the bathroom? You better ask permission for that! Sales director thinks it's appropriate to put up a daily bulletin titled 'Eat, Sleep, Sell, Repeat'. Do they just think we're little robots that work for them and have no other life. Really is a company that doesn't care about its staff, just money in the bank. Dont even get me started about there covid policy or lack of, I'll let someone else tackle that one. Shame cause it could be such a good company but theyll take everything from you and give nothing back.

      4 people found this review helpful
    9. 1.0
      Current Employee, more than 8 years

      Company do not care about our health or well being

      Jan 3, 2022 - Travel Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wage is great for what we do, staff discounts on holidays would be great if you could ever book time off to use them

      Cons

      The company has a blatant disregard for its staff health and well-being, we are still hot desking whilst people in the office are off with covid having been in the office coughing away previously, it’s disgraceful, I totally understand we are a client facing business but there’s no need to hot desk particularly if you actually want to keep the business going and not have staff off sick like many are now, unfortunately this company could be great but they don’t care about their staff, we have to work all bank holidays apart from Christmas Day and Boxing Day, any others we get a day in lieu but no choice of when that day is and trying to book holidays is a joke whilst working for a travel company, the next time there is availability to book a week off is October as they say we’re too short on numbers the rest of the year and single days can’t be booked off more than a couple of weeks in advance, ludicrous

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      6 people found this review helpful
    10. 5.0
      Current Employee, more than 3 years

      Great place to work

      Nov 23, 2021 - Travel Consultant in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel opportunities Good salary and commission Good management Friendly colleagues

      Cons

      Shift work and sometimes have to work weekends

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      Trailfinders Response

      Thanks for the post!

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