Trailfinders Reviews | Glassdoor.co.uk

Trailfinders Reviews

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Found 173 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
97%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
30 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review
    Helpful (1)

    "A Great Company To Work For"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 20 years

    Pros

    Trailfinders is a great company to work for, and one of the standout employers in the travel industry. The salary is substantial (especially with bonuses factored in), the opportunity to travel excellent, and you get to work with a great bunch of like minded people. They only promote from within so the potential for promotion and advancement is high. The atmosphere amongst staff is top notch, and there are plenty of opportunities...

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    Cons

    The hours can be long, and sometimes unsociable, but hey that's retail for you. The directors have recently made big improvements to flexibility in the working roster following feedback from staff, and I can think of very few downsides to working for this great company.

    Trailfinders Response

    October 4, 2018

    Thanks for your input; great to hear that the recent roster improvements are benefiting consultants.

  2. Helpful (1)

    "So far so good!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than a year

    Pros

    The salary is good for the industry and paid overtime and lunch provided are all nice touches. The training and support given to new starters is great and I truly feel that they care about investing in the staff. The staff retention is very good which fills me with confidence. The fact that senior positions are only advertised internally makes for good career opportunities. Discounts on travel and educational trips are...

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    Cons

    The uniform is a bit dated, although I believe they’re introducing a new one. Getting time off is quite complicated and you have to jump through a lot of hoops, for example you cannot book a single days annual leave more than 8 weeks in advance even if it’s for a special occasion such as a wedding.

    Advice to Management

    Look at the holiday booking system - why not allow people to book single days off and odd weekends - it seems silly to only be able to book Monday - Friday week blocks off.

  3. "Great opportunities"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant in Bristol, England

    I have been working at Trailfinders full-time for more than 6 years

    Pros

    Staff perks are great! Staff travel deals, familiar and educational trips are always something that is offered to you if you are hitting your targets and working hard. Lunch is provided and also break is paid. Social atmosphere and attitude is great and positive. Opportunities to try out new stores from 6 to 12 months and bonuses that come with the secondment.

    Cons

    Long weekend shifts- The importance of being open on a weekend is clear yet the shift patterns seem long. I can only comment on this store in particular , but being open until a 6 on a Sunday seems unnecessary when everything is closed around us and very rarely do we get business later in the day. The uniform, it is a great way to keep consistency across the company - yet the styles are limited. This is something that...

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    Advice to Management

    Currently uniform is being addressed, but It is definitely something we could do with more choice in. When applying for new roles, try not to base all the application process on figures, I understand it helps whittle down numbers , but maybe make it a little more human.

  4. "Find your Travel Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time

    Pros

    I work in travel because I love travelling, working for Trailfinders give me access to this, almost forcing me to travel to improve my knowledge. Good salary as you move through the grades, excellent training and support. A company will real values in this dot.com world, cares about its clients

    Cons

    Fairly long hours, but that is all explained in full before you sign up!

    Advice to Management

    Very positive messages at what is a challenging time for any UK business

  5. "Travel Consultant"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 2 years

    Pros

    Fun, Exciting, Wide ranging array of destinations. Excellent travel opportunities.

    Cons

    Working hours can be a little inflexible.

    Advice to Management

    Where possible offer a little more flexibility with regards to working hours and holidays.

  6. "Great pay and discounts but no care for employees"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Trailfinders full-time for more than 2 years

    Pros

    Great pay and clear on how to get next promotions and pay rise Good discounts on personal trips Good training and good reputation within the industry

    Cons

    Very little work/life balance as hours are so long, open late and lots of weekend work (open 10-6 on a Sunday) Work is constantly monitored, right down to brief toilet/tea breaks. Was never offered a familiarisation trip in two years, despite being told in training everyone will get one in first year. Very hard to get time off due to ridiculous rules around shifts and holiday HR team non-existent at my time of...

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  7. "Travel Consultant Newcastle"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 4 years

    Pros

    Great opportunities to travel with generous leave allowance and other incentives. Love being able to talk about travel all day and being surrounded by like minded, supportive colleagues. Very good pay for the industry and not commission based so don't feel under pressure to 'up-sell'. The management actively seeks employee feedback and suggestions and it's also nice to see a greater focus in recent months on highlighting...

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    Cons

    Long shifts which are often extended due to being caught up with a client (overtime is paid which is great but also means it's kind of expected) which can make having a good work/life balance tricky at times. Very limited opportunities for advancement unless you are willing to move to another part of the country.

    Advice to Management

    * Look to reduce hours on a more permanent basis, especially on Sunday. * Allow staff to stop receiving incoming calls 5-10 minutes before the end of shift to help enable them to finish on time.

  8. "Great training and environment, tough work life balance"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 

    I have been working at Trailfinders full-time for more than a year

    Pros

    Brilliant 5 week training course to give you the basics (but an awful lot to take in) Very supportive management Great office environment (well at my office anyway) Free lunch Brilliant travel incentives Not a typical sales roll, where you are getting pressured if not hitting targets straight away Support is ongoing with regular one to one meetings and opportunities to share what you feel Lots of career opportunities...

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    Cons

    Very hard maintaining a work life balance, as you can work any day of the week. Therefore can make it really hard to plan things outside work You can't actually take a weekend off you are due to work, you must get it swapped with another colleague You only get half an hour lunch (but on flip side it is free) Pretty strict on timekeeping. Even if you clock in and ready to go 4 minutes before your shift starts, it's deemed...

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    Advice to Management

    On the whole no complaints. It would just be nice to be seen in a less embarrassing uniform!

  9. "A Great Company with Great Opportunities"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 6 years

    Pros

    The fact they promote and hire internally for most roles was a big draw for me. A chance to work with like minded people in an enjoyable industry. Salary and benefits are competitive.

    Cons

    Every job has its cons and the while the hours are long and lunch short this was made very clear from the outset and I accepted this as part of the role before joining. I have since become more comfortable with

    Advice to Management

    Keep up the good work.

  10. Helpful (1)

    "Travel consultant Bournemouth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Bournemouth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 2 years

    Pros

    I have now worked for trailfinders for 18 months. The job is very rewarding and easy to manage. I thought my travel knowledge was extensive but has grown ten fold by the very professional way they train and grow you. I've been lucky enough to visit two countries in my first 12 months Vietnam and Canada for training educationals. Also with my travel fund they provide each employee every month I am looking forward to Any...

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    Cons

    The job is never boring, and that is to say expect to be busy, you must manage your time effectively and be prepared to work weekends and late nights. For those days were all your work is completed you can request to leave early. The schedule can be difficult sometimes but they are flexible and will assist in coming up with solutions to find the important dares you need off.

    Advice to Management

    Keep up the great work, making it a place we want to come too and not a place to run away from. Really like the incentives you put to us and praise is always recommended.

    Trailfinders Response

    February 25, 2019

    Thanks for the feedback ; great to hear lots of positives for you!

Found 173 reviews