TransferWise Customer Support Representative Reviews

Updated 16 Jul 2020

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4.4
100%
Recommend to a Friend
100%
Approve of CEO
TransferWise CEO Kristo Käärman
Kristo Käärman
5 Ratings
  1. "Real Pressure to do your job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Tampa, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at TransferWise full-time for less than a year

    Pros

    Fun environment, flexible, lenient with taking time off

    Cons

    3 month trial period, if you don't hit the goals required then you will be fired

  2. "Best 6 moths so far"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    Flexible working hours, supportive team, interesting cases, amazing office, open minded leadership

    Cons

    Not sure what could I say here

    Continue reading

  3. "Fun, educational, accepting and worth it."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    On the spot detailed training for your role, a lot of free food, understanding colleagues and a positive work environment.

    Cons

    To personal desk- choose where to sit each day, no lactose free coffee machine over 5 regular milk coffee machines.

  4. "Best place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for more than 3 years

    Pros

    Best work environment ever! The people here are real and everyone is passionate about our mission and helping customers! The benefits are better than any other job. Lunch every week, breakfast provided every day, long maternity leave 100% paid, PTO/sick time, freedom and the trust to do your job without being micro-managed.

    Cons

    This place will make you never want to go back to a corporate environment job.

  5. "Offers lots of potential and freedom to be yourself."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TransferWise full-time for less than a year

    Pros

    A lot of room for growth and to find your place.

    Cons

    Stressful and chaotic sometimes conflicting information

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  6. "Best place I've ever worked"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    I am constantly amazed by how nice it is to work for TransferWise. They really believe in treating their employees with respect and dignity--for instance we get 28 paid holiday days a year, and it is strongly encouraged that we take a 2 week consecutive break and also a 1 week break. They have cereal and porridge and fruit every single morning for free to eat. If you work the night shift they pay for a taxi, both ways. It's a super fast growing company, and they want you to grow alongside it. The only way you can get stuck in a role is if you don't take initiative to grow. I am really impressed with working here. Plus it is a dog friendly office, so if you get too overwhelmed there's always a sweet puppy to go snuggle for a few minutes!

    Cons

    Open floor plan, no cubicles, so it gets quite loud when there are a lot of people on the phones. It can be quite daunting having a horizontal structure to the company-- so as a newbie it is kind of hard to know exactly what to do when, but that lack of structure is also very liberating once you get used to it. we're also open 24/7 so you do have to work nights and weekends on occasion, and the schedules change on a monthly basis which is kind of a pro and a con because if you have shifts you don't like it changes quickly but in the same vein it's hard to get a set schedule.

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  7. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for more than a year

    Pros

    Challenge, opportunity, great people, great mission.

    Cons

    Always busy, hard to switch off, this is by choice though!

    Continue reading

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