TransferWise Customer Support Representative Reviews | Glassdoor.co.uk

TransferWise Customer Support Representative Reviews

Updated 23 Jun 2019

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Found 3 reviews

4.4
StarStarStarStarStar
100%
Recommend to a Friend
100%
Approve of CEO
TransferWise CEO Kristo Käärman
Kristo Käärman
2 Ratings
  1. "Offers lots of potential and freedom to be yourself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TransferWise full-time for less than a year

    Pros

    A lot of room for growth and to find your place.

    Cons

    Stressful and chaotic sometimes conflicting information

    Advice to Management

    Communication needs to be consistent, timely, and then given time to adopt suggestions and improve .

    TransferWise2019-06-23
  2. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for less than a year

    Pros

    I am constantly amazed by how nice it is to work for TransferWise. They really believe in treating their employees with respect and dignity--for instance we get 28 paid holiday days a year, and it is strongly encouraged that we take a 2 week consecutive break and also a 1 week break. They have cereal and porridge and fruit every single morning for free to eat. If you work the night shift they pay for a taxi, both ways....

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    Cons

    Open floor plan, no cubicles, so it gets quite loud when there are a lot of people on the phones. It can be quite daunting having a horizontal structure to the company-- so as a newbie it is kind of hard to know exactly what to do when, but that lack of structure is also very liberating once you get used to it. we're also open 24/7 so you do have to work nights and weekends on occasion, and the schedules change on a monthly...

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    Advice to Management

    It's all very daunting when you start, so even just having set amounts of things to have accomplished by a certain time would be nice. The freedom we get here is amazing, but as a newbie it is easy to become overwhelmed and not really know where to go/what to do when. I'm getting there though!

    TransferWise2019-03-18
  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransferWise full-time for more than a year

    Pros

    Challenge, opportunity, great people, great mission.

    Cons

    Always busy, hard to switch off, this is by choice though!

    Advice to Management

    Stay on this path, great leadership

    TransferWise2017-04-10
Found 3 reviews