Transport for London Employee Reviews about "tfl"

Updated 15 Oct 2020

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4.0
82%
Recommend to a Friend
82%
Approve of CEO
Transport for London Commissioner Mike Brown MVO (no image)
Mike Brown MVO
242 Ratings
Pros
  • "Always interesting work with a great work life balance(in 100 reviews)

  • "Free travel around the whole of the TfL network(in 86 reviews)

Cons
  • "Disconnected from senior management(in 44 reviews)

  • "None absolutely loved my job with tfl(in 38 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "tfl"

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  1. "Customer service assistant jobs"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor/Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Transport for London full-time for more than 10 years

    Pros

    TFL looks after the benefits of all employees

    Cons

    Getting use to working unsocial hours

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  2. "TfL"

    5.0
    Former Employee - TFL 

    I worked at Transport for London full-time

    Pros

    - Diverse - Benefits include: free travel (TfL), 30 day holiday

    Cons

    None during my time at TfL


  3. "Customers are too, too rude"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service in Greenwich, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Transport for London for more than 3 years

    Pros

    It’s diverse, with all ages and races working on the team. Salary is decent but not life changing. Hours are fair

    Cons

    Customers rule the company. TfL doesn’t have a competitor in their field, yet the staff are expected to tolerate as much rudeness as possible from customers. I was spoken to in the most appalling manner by the most ungrateful, entitled, whingers on planet earth.

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  4. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Trainer in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Transport for London full-time for more than 8 years

    Pros

    Free travel around the whole of the TfL network

    Cons

    Many buildings to navigate around

  5. COVID-19
    Helpful (1)

    "TfL Engineering / London Underground"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Transport for London full-time for more than 8 years

    Pros

    One of the oldest and largest integrated public transport agencies in the world. Carries out a bewildering array of activities, including operating a railway, commissioning services from private provides, and running megaprojects. Hence the scope for gaining experience in these fields, shaping the capital, and (possibly) changing things for the better is pretty much unique. Many of your colleagues (especially on the LU side) will have a deep expertise in their field, and a public service mindset. Provides a chance to experience a vertically integrated railway (and all the challenges that brings) from the inside, which can be fascinating. From an engineering perspective, a chance to get exposed to a diverse range of technologies and projects, from the very large to the very small, many inter-disciplinary. Being both the owner and operator of LU creates opportunities in the organisation to do roles that may not be available elsewhere. Most colleagues (at least at the lower levels) have a can-do attitude and a collaborative mindset. Graduate and apprentice schemes offer a great opportunity for learning, and are generally well run. Alumni of the schemes that don't cash in their experience elsewhere (and retention rates are surprisingly high) are the backbone of the organisation. Pay and benefits are very good (especially at Band 4+), and no expectation to work beyond contracted hours for most.

    Cons

    Senior management spend time micromanaging, leadership and vision in very short supply. The new Commissioner is a notable exception, hopefully he will be able to lead by example. Gold plated pensions means it doesn't make financial sense for most to leave the organisation for most after a few years service. Hence, many lifers in mid/senior ranks serving their time, not rocking the boat, and blocking upwards mobility for less experienced staff. A bureaucracy (in the technical sense of the term), which is probably fine for the operational parts of the business but falls down elsewhere, where a more dynamic approach may be beneficial and many people shirk from accountability/making decisions. An inherently political organisation, on the macro level (it is headed by an elected politician), permeates down to lower levels with initiatives coming up from nowhere (see Engineering Transformation) and disappearing just as fast (NBfL, Meaningful responsibility can be hard to come by in the lower levels of the organisation, experiences very dependent on luck/line manager. Very old fashioned and conservative approach in many pockets of the business, caused by resistance to change, and in many cases ignorance of the way things are done outside. Things are changing but slowly, see for example lean initiative (only 30 years later than the rest of the world). Unionised attitude of the operational side of the business. Some of the stuff that goes on is incredible, straight out the 1970s, and would never happen in the private sector. Unfortunately the backwards looking and obstructive attitude this creates pollutes the whole organisation to a degree. There is a general lack of will to acknowledge to this elephant in the room make any fundamental changes. The unions know that any strikes are politically unacceptable, and are able to take advantage. A sense of entitlement, and generally arrogant unpleasant attitude (empowered by unionisation) among many (but not all) front line staff. To be fair, the Tayloristic attitude of a lot of management doesn't help matters. Big-bang organisational changes (PPP, Fit for Future, Engineering Transformation, etc) come and go every few years, make a lot of noise, and generally lower morale and create cynicism among longer serving staff. There seems to be a complete lack of introspection among senior leadership regarding the purpose of the changes and the vision for the organisation going forward. Within engineering and projects, many years of dependency on one-man-band contractors created a "who you know" culture, even at senior levels, and limited opportunities for permanent staff. This has changed with recent IR35 changes, however along with losses from Engineering Transformation has conspired to create a brain drain of experienced engineers. General inability to manage low performers. The lazy or incompetent generally get shifted about the organisation to areas where they can do the least damage. In ten years, I only saw two permanent staff let go, both for fraud (even one of those incidences was touch and go as to whether they'd be re-instated). Opportunities for structured training and development almost non existent within engineering. Lack of stable funding (even pre Covid) and the seeming inability of the organisation to do long term planning creates lack of certainty, and leads to inefficiencies. Covid-19 has been ruinous for the organisation, with many programmes being cut or de-scoped. Too early to tell what the future holds, but I expect hard times ahead and a lack of investment over the coming years as political battles get played out with TfL in the middle. The glory days of the Olympics and almost unlimited funding for Major Projects appear to be long gone.

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  6. "Great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Transport for London full-time

    Pros

    Mon-fri Excellent team Great place to work

    Cons

    None absolutely loved my job with tfl

  7. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Project Engineer 

    I worked at Transport for London

    Pros

    Variety of work from engineering perspective is great and gain access and understanding to TfL process. Fantastic work life balance

    Cons

    Depending where you are work pace can be a bit slow depending on the project

  8. "Good place to work with great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operational Role in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Transport for London full-time for more than a year

    Pros

    - Salary. - Employee benefits. - Pension. - Holidays.

    Cons

    - Progression; however, TfL is actively working to improve.

  9. Helpful (1)

    "Think twice before joining"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clerical Officer in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Transport for London full-time

    Pros

    - Free travelcard for you and partner - final salary pension - decent starting salary - flexible working times - good annual leave

    Cons

    - Career development if from a BAME background is very difficult especially in back office roles. - Pay rises and bonuses dreadful. - Some parts of TFL are Draconian in which they are set in their own ways. - Some directorates (departments) are run like a mafia. -staff nepotism is common.

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  10. "CSA2"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Transport for London full-time

    Pros

    I liked to work with TFL

    Cons

    different shifts, Developed insomnia from that

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