Transport for NSW "senior management" Reviews | Glassdoor.co.uk

Transport for NSW Employee Reviews about "senior management"

Updated 16 Oct 2017

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3.8
71%
Recommend to a Friend
72%
Approve of CEO
Transport for NSW Minister for Transport and Infrastructure Andrew Constance
Andrew Constance
44 Ratings
Pros
Cons
  • "There is some bureaucracy and red tape that you will have to deal with(in 6 reviews)

  • "Lack of integrity in some of senior management(in 6 reviews)

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Reviews about "senior management"

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  1. "Corruption and a toxic workplace environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Transport for NSW full-time

    Pros

    Flexible working hours, 35 hour week

    Cons

    There is a significant bullying culture in senior management. The high wages previously paid are now back in line with the rest of government. Major programs (500 Million plus of taxpayers money) are failing to deliver. Poor IT, a new desktop roll-out has been delayed by several years after project failure, there are no collaboration tools and contractors have to endure decades old web-based email if they are working remotely. There is a lack of governance and procurement for tenders is skewed towards preferred suppliers. The same happens with interviews - due process appears to be followed but isn't. Untrue and "adjusted" performance management is routinely used to fire people to avoid a 38 week redundancy payout. Major contracts with vendors have been mismanaged causing pain and misery to staff trying to gain access to basic services. Avoid if you care about ethical behaviour, doing the right thing by taxpayers and delivering any work of quality.

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    Advice to Management

    The new deputy secretary has a chance to change things. There are endemic failures in how Transport is run. To stop wasting billions of taxpayers money some major changes need to happen. Stop overpaid senior management from covering up their repeated failures to deliver value and services to the taxpayer. Get the auditors in to uncover the true scale of the problems.

    Transport for NSW2017-10-17
  2. Helpful (3)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Transport for NSW full-time

    Pros

    Varied high profile projects, good salary for public sector. Strong on flexible working arrangements

    Cons

    Secretive, lack of performance information, very disparate office locations (Chatswood, Mascot, Parramatta, CBD - leading to silos and lots of travel). Lack of integrity in some of senior management. Culture of bullying in some areas- particularly exec management

    Advice to Management

    Respect for staff, value staff input. Executive team focus on integrity. Better planning for accessibility between offices

    Transport for NSW2017-08-21
  3. Helpful (19)

    "The worst imaginable company to work for!!! AVOID AT ALL COSTS - Don't believe what they tell you in interviews!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transport for NSW full-time

    Pros

    - Salary can be competitive for contractors, however it really is not worth it - Other than that, there really is nothing good to say about this company

    Cons

    - Senior management is very hostile towards employees - There is systematic employee abuse occurring at all levels of the organisation (This is really, really bad and actually a lot worse than you could ever imagine) - They literally destroy people in there - No actual work done in the place. Virtually nothing is achieved. It is hard for new employees to understand and accept that this is completely normal there. - It is generally regarded as the most toxic workplace people have ever worked in - Lies, deception, undermining and defamation are normal day to day there - Employee surveys are not genuine: there can be significant repercussions if the surveys are answered truthfully - Managerial incompetence is so bad that most of them are using 80% of their time on creating problems and blaming each other instead of doing anything even remotely useful - Billions are spent on major projects that have are not showing any results but the projects are too big to fail. The place should be shut down. Audits will never reveal the extent of the real problems and the real sources of those problems in this organisation. This place really needs a royal commission into investigating what is really happening in there. For years, all that money (billions) has been spent with the hopes of seeing some results at some point. This has been going on for years: there is a difference between optimism and insanity and this place has gone way past that point a long time ago.

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    Advice to Management

    This absolutely horrible organisation with its toxic bullying (and abusive) culture, policies, management practices and processes is all their creation. Management should try to find new jobs before this big rot is exposed to the public.

    Transport for NSW2016-08-19
  4. Helpful (12)

    "Interesting projects, but poor management and toxic culture - AVOID!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transport for NSW full-time for more than 3 years

    Pros

    - Opportunity to be part of interesting and exciting transport infrastructure projects - Flexible working arrangements with good pay for public sector role - Friendly staff, despite the less than optimal working conditions and high pressure environment

    Cons

    Where to begin?! - Despite a root and branch restructure in 2015 (costing millions in consulting fees and redundancies), unfortunately very little has changed; in fact the ongoing cycle of restructures and realignments is distracting and unnecessary, without driving any real change and seemingly protecting incompetent GMs and Directors; - Executive leadership dictate from on high and have little or no understanding of what is happening on the “shop floor” and the behaviours of certain senior managers, particularly in Customer Experience and Infrastructure and Services teams - Little or no trust placed in staff to deliver on projects – ongoing micro-managing and changing of goal-posts without little consideration for the customer - Little or no career progression – unless you are part of the in-crowd, including limited (if any) funding for training; - Bullying and threats from senior management unless you conform to their way of thinking; HR is useless and provides little support; - High pressure environment with often unrealistic deadlines and expectations from senior leadership, leading to rushed, ill-thought outcomes and constant, numerous presentations and documents. - Pretty depressing office environment and IT technology is poor – most staff work off outdated desktop PCs; you need to fight tooth and nail to get a laptop and even harder to get it 4G enabled to allow remote working! - Despite a dedicated internal comms team, communications between teams is still poor – with senior managers failing to communicate changes, leading to confusion and lack of clarity

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    Advice to Management

    - It is doubtful that much change will happen under the current leadership, particularly given the changes in 2015 with a new swathe of senior leaders employed – however, a positive start would for these leaders to start listening to and trusting staff and show some integrity - Start undertaking independent 360 appraisals of key leaders within the organisation and managing out the bullies and incompetents - Start investing in your people – including training, IT infrastructure, office environment etc

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    Transport for NSW2016-05-12
  5. Helpful (3)

    "Braxton-Smith is the Centre of everything they do, not the customer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Transport for NSW full-time

    Pros

    very knowledgable dedicated staff, excellent flexible working conditions, endless amounts of money for the right projects, career progression potential (if you are willing to sell your soul to the devil).

    Cons

    Incompetent Senior Management (Customer Services is the WORST), no vision for the betterment of transport services as a whole, extremely secular, you need to be "in the crowd", little to no career progression for those not "in the crowd", ridiculous amounts of money spent on everything but service improvement, HR work for management and not the employees. No support from Principal Managers upwards.

    Advice to Management

    Stop wasting taxpayers money propping up your own career paths, trust the people you employ to do whats right, after all that is why you employed them. When Executive Directors tell staff "Don't think about what you would do, just do what Braxton-Smith wants and we will get along fine", then you know you have lost vision of the real customer. Good luck.

    Transport for NSW2016-03-18
  6. Helpful (4)

    "Low staff morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Transport for NSW full-time for more than 8 years

    Pros

    Standard government conditions like flexible working hours (start 7:30-9:30am, finish 3:30-6pm) are very attractive. Some of the other staff members below senior management level are truly lovely people who want to do the right thing for the people of NSW.

    Cons

    Senior management are hopeless, and tend to be real novices in the areas they're supposed to be championing. Some, particularly at Deputy Secretary level - and even the Secretary - are two-faced lying bullies. I suppose that's a personality trait of senior management in general. Also the IT systems are so backward that when you're working in an IT-related role, you actually can't get your job done unless you break the rules and bring your own computers/software/internet to work. It's ridiculous - you actually have to go against the corporate policy to get your job done.

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    Advice to Management

    Pull your heads in and fix our IT systems. Get over yourselves and listen to your subject matter experts, who you hired to get things done. Talk to your staff - there's an incredible lack of communication around restructures and job stability. Senior management hide away in their offices and don't tell the lowly plebs anything.

    Transport for NSW2015-08-21
Found 6 reviews