Travelodge Hotels (UK) Reviews
64% would recommend to a friend
(957 total reviews)
Jo Boydell
73% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and generally everyone that works for Travelodge wants to be there." (in 53 reviews)
- "Huge amount of responsibility sometimes responsible for over one hundred guests in a full hotel and paid minimum wage." (in 41 reviews)
Found 957 of over 1K reviews
Updated 3 Dec 2023
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- 5.0FEATURED REVIEW5 Sept 2023Hotel ManagerCurrent Employee, less than 1 yearDundee, Scotland
Pros
Working in Travelodge wasn't something I envisaged. I completed the application on line with no real intent of changing jobs, let lone career. Once I went to the interview with the DIstrict Manager, and the telephone interviews I knew this was the role for me. Travelodge are people orientated and the tag line " People are the heart of everything we do" is true. I was invited down to a roadshow where I met a lot of colleagues who have worked for the company for a number of years and the culture of wanting to succeed was evident and the passion to ensure that the people and guests are at the forefront of the future plans was great to see. Training was first class, I had no Hotel experience at all and was given the correct training in the right setting that made me feel confident that I was set up for success. I had an injury where I broke my shoulder the day I was taking over the Hotel, but was made to feel that I wasn't a burden and the support from my District Manager and the hierarchy was outstanding, again made me feel included and confirmed for me that Travelodge was the right decision for me to make a new career with.
Cons
- The Hotel I have taking over is older and the exterior is looking rundown, however we have being fixing this day by day - Taking over from an established team can be tough and the level of experience was initially a concern. - Payroll system is tough to get your head around with different departments in the Hotel from Housekeeping, Reception and Food and Beverage, more detailed training around this aspect would help
Travelodge Hotels (UK) Response4moThank you for taking the time to share your experience. We are so glad you have found Travelodge as the place you can belong. We love detailed feedback! It really is so important to us and will be used to improve our service.
- 5.014 Nov 2023Legal CounselCurrent Employee, less than 1 yearThame, England
Pros
I have never worked for a business that has such an emphasis on colleague wellbeing and 'those little extras' that make the workplace all the more enjoyable than Travelodge - the People Team in particular deserves a massive shout out! In the 4 months since I joined the business, there has been (although I've no doubt missed some more): - a charity fundraising afternoon filled with team activities and fun for the family, raising £9k for British Heart Foundation; - webinars with external speakers discussing baby loss, transgender awareness, World Menopause Day and Black History Month; - a supermarket voucher to help with the cost of living; - a complimentary Jamaican lunch from a local restaurant to celebrate Black History Month; - a Halloween themed quiz night and Bake Off competition; - an array of Indian sweet treats and snacks to celebrate Diwali; and they have now published a jam packed Christmas calendar full of quizzes, bauble crafts, decorating the offices, zumba, charity toy donations, raffles and another complimentary lunch.... and these are just the seasonal events on top of the regular colleague appreciation initiatives like 'Colleague of the Month' and 'Rounds of Applause'! I'm seriously blown away and grateful to be part of a business that values such initiatives as much as the colleagues do. A huge public 'thank you' to the unsung heroes involved in the above and more! The culture and friendliness of a business is a 'must have' for me and Travelodge has it in an abundance!
Cons
I genuinely have no criticisms.
Travelodge Hotels (UK) Response3wWe appreciate the time you’ve taken to write a review. Here at Travelodge we believe in we are committed to creating an inclusive workplace, providing decent work, with opportunities to learn more and earn more, and where everyone can be their true self and belong. We appreciate you pointing out the amazing work that is going on within the company. Thank you again for taking the time to share your experience.
- 1.05 Nov 2023ReceptionistCurrent Employee, more than 1 yearLeeds, England
Pros
Manager and other staff are all nice. On quiet evenings you get time to yourself. Close to home. I’m here because I am a student and on quiet shifts I can study at work. Shopping vouchers near Christmas. They really do help.
Cons
Boasting on LinkedIn about record profits but majority of staff on minimum wage. Cleaners deserve much more. A lot of them develop injuries including back and shoulder pain. I am a fairly young in shape male and the times where I have helped with rooms I’ve always thought there’s no chance I would do this for minimum wage. Even though we’ve had threats, robberies etc Travelodge refuse to spend money to put up CCTV for us. No maternity pay. No proper sick pay. Plenty of times staff have had to do double shifts (16+ hours). When in reality head office should be moving heaven and earth to stop it. For example pay for taxis from other hotels and offer them double pay. Overbookings, we have to lie to guests who have paid for a room and tell them there’s a maintenance issue while we try find them another hotel that could be in a different city. We’re a lodge and not had a refurbishment in years.
Travelodge Hotels (UK) Response4wWe appreciate the time you’ve taken to write a review. All hourly paid colleagues - including those under 25 - will be paid a minimum of the National Living Wage of £10.42 per hour. Legally we are only required to pay over 25s this rate, but we took the decision to lead our industry and do more than is required of us. During advertising and initial conversations we like to set out what you’ll be doing so that you know what to expect. This is also included in the job description and you’ll have had a copy of this during your application process. If any of our colleagues have any concerns or questions, we always encourage them to speak to their line manager. I can assure you our number one priority is the safety and security of our customers and teams. If any injuries occur while at work please talk to your hotel manager asap so we can support. We would ask your manager to get in contact with their district manager who can support with needs of the hotel. Here at Travelodge we do have a maternity leave policy, you will see extensive details on this on the People Site and if you have any questions People Services will be happy to answer these. Travelodge are also going through a company wide refit program. Having 600 hotels can take some time to get through every hotel, but all hotels will go through refit. Thank you for taking the time to share your experience.
- 5.02 Aug 2023Reception Team MemberCurrent Employee, more than 1 yearGlasgow, Scotland
Pros
Guest interaction, duties clear, had the opportunity to progress. Inclusive and diverse workforce. Enjoy the team work and have a great team to work with at Paisley Road. Love having the chance to train and work with new starts. I am very pleased to be training up as Supervisor and have completed Aspire the management training opportunity with Travelodge and will be going to do level 2 soon. I find my manager Kirsty a very good teacher, She has given me chance to develop from housekeeper to reception and now train as Supervisor. This was something I would not have thought possible due to my English. Kirsty gave a push to try new role and go onto progress, but she also supported all the way through, she gave me confidence that I could do it. Lots of encouragement and explanation from her all way through. I am now excited for next few months learning more skills. Kirsty & Travelodge have been excellent at giving me an opportunity, that I would not have thought possible. Travelodges are good place to work.
Cons
Maintenance issues not fixed fully and quickly. Strict time limits do not give much freedom to interact and do tasks to make the hotel even better Overbooking is an issue, department we contact are not understanding and helpful. We are the ones with guest in front of us. Pay rate increase
Travelodge Hotels (UK) Response5moIt’s always great to receive feedback from our colleagues. It's so lovely to hear your about your experience.
- 2.03 Dec 2023Front Desk ReceptionistFormer EmployeePlymouth, England
Pros
Working at your own schedule
Cons
Dealing with difficult situations in your own
- 4.06 Sept 2023Hotel ManagerCurrent Employee, more than 3 yearsPenrith, England
Pros
Benefits: 50% off rooms and food! £14.99 rooms for friends and family! £50 voucher to use at hotels every year! Edenred discount website! Top up your trolley shooping vouchers, 2 years in a row, employees are given vouchers for the top supermarkets, between 150 to 250 pounds worth before christmas which is amazing and really helps everyone especially in this cost of living crisis! Fab Fridays and recognition and thanks gifts and badges for doing a great job. Any job is what you make if it but here at Penrith we have a great team of people who enjoy giving our guests a great experience. Aspire Programme to gain skills and knowledge and work your way up the ladder.
Cons
Like with any job there are always pros and cons: personally I think the pay could be better for our team members. But the benefits listed in pros are fantastic, you can also earn more whilst working an extra 50p per breakfast you can upsell. At Penrith we have various incentives to earn more including housekeeper of the month.
Travelodge Hotels (UK) Response3moYour feedback is greatly appreciated. Feedback is invaluable and we thank you for taking the time to share your thoughts.
- 4.01 Dec 2023Anonymous EmployeeFormer EmployeeWeston-super-Mare, England
Pros
Good place to work very helpful
Cons
Hours can be very long
- 1.027 Jul 2023HousekeeperFormer Employee, less than 1 yearEdinburgh, Scotland
Pros
I used to get a load of good stuff left behind in people's rooms sometimes. Mostly booze and food but sometimes it'd be change. I'm also great at cleaning and making the bed now which my partner loves.
Cons
You're constantly under pressure to complete a room in 20 minutes and they do the maths at 3 rooms an hour. However, this doesn't take into consideration moving everything between the rooms or incredibly messy rooms like when people have kids. I was constantly there overtime which I'd be forced not to write down in my hours because I'd be reprimanded. My fingers were so staved I couldn't properly bend them the entire time I worked there. Staff are turned against each other and communication isn't properly done. Management constantly told us to work faster or leave because there were people who wanted those jobs (yet we were constantly short of staff). It didn't matter that I worked hard, I was constantly told it wasn't enough. I felt like the horse in animal farm that works until it collapses and then is sent to the glue factory. The time pressure was so bad I was forced to eat food out of the bins in the rooms because I was starving and couldn't afford a lunch break. I was constantly exhausted. They constantly lied to us about training people for reception.
- 3.028 Nov 2023HousekeeperFormer Employee, less than 1 yearSaint Leonards, South East England, England
Pros
Friendly colleagues and has greggs and subway next door
Cons
Hard work for minimum wage
Travelodge Hotels (UK) Response6dWe appreciate the time you’ve taken to write a review. We're pleased to hear that you appreciate the camaraderie among your colleagues and the convenience of having Greggs and Subway nearby. in regards to pay, all hourly paid colleagues - including those under 25 - will be paid a minimum of the National Living Wage of £10.42 per hour. Legally we are only required to pay over 25s this rate, but we took the decision to lead our industry and do more than is required of us. All team members being paid an hourly rate are paid on a 4 weekly basis. This means you will be paid for all of the hours you work for a period of 4 weeks. You should be paid for the time you are required to be at work and that has been allocated on the rota. You are paid for the hours you work. It is reasonable for your Manager to set targets and expectations on how long it should take to complete any work tasks. We appreciate your dedication to your work, and thank you for taking the time to share your experience.
- 3.02 Nov 2023Shift SupervisorCurrent Employee, more than 1 yearLondon, England
Pros
Team mates are good guests can be nice
Cons
Management are inexperienced and not up to the job. The pass on their work to employees so they get paid for nothing. You will take work home with you. Hours are long and unpredictable. You will only get promoted if you dedicate your life and all your free time eg double triple shifts
Travelodge Hotels (UK) Reviews FAQs
Travelodge Hotels (UK) has an overall rating of 3.5 out of 5, based on over 1,465 reviews left anonymously by employees. 64% of employees would recommend working at Travelodge Hotels (UK) to a friend and 54% have a positive outlook for the business. This rating has improved by 12% over the last 12 months.
64% of Travelodge Hotels (UK) employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Travelodge Hotels (UK) 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.
