Trip.com Reviews

Updated 9 Jan 2021

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3.1
41%
Recommend to a Friend
64%
Approve of CEO
Trip.com CEO Jane Jie Sun
Jane Jie Sun
32 Ratings
Pros
Cons
  • "The Edinburgh site is running as a Chinese branch rather than a standalone business focusing on the way that European companies operate(in 9 reviews)

  • "Companies are managed from the top down, low efficiency, work overtime(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "OK"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trip.com full-time

    Pros

    Great working culture and supportive colleagues.

    Cons

    Nothing to complain about really.

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  2. "Don’t do it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trip.com full-time for more than a year

    Pros

    Salary was the only good thing

    Cons

    The rest of the job terrible

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  3. "Good pay, not so good company"

    3.0
    Current Employee - Customer Service in Edinburgh, Scotland

    I have been working at Trip.com full-time for more than a year

    Pros

    good pay, good colleagues and vibe

    Cons

    chinese procedures, unhappy customers, draining daily

  4. "modern, fair and fun"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trip.com full-time

    Pros

    This is a modern company to work for in terms of their attitudes and treatment of staff. The training was thorough, clear and fun, and I always feel supported by colleagues and line managers,

    Cons

    I have very little to add here as I really enjoy my role.

  5. Helpful (3)

    "AVOID AT ALL COSTS"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Absolutely none, this place is a toxic environment.

    Cons

    Extremely negative atmosphere, zero support from management, zero care for customers. China centric with no understanding of European or American markets.

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  6. Helpful (6)

    "Chinese company values, management = under a lot of pressure, false promises and nepotism"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Custom Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Trip.com full-time for more than a year

    Pros

    Was lucky to have nice colleagues. Small language teams have 9-5 working schedules. Apparently pays better than other CSA companies in Edinburgh

    Cons

    Apply for the same job in an another company like Trainline instead! First thing you need to understand is that this company is from China. So prepare for quantity over quality. So handling contacts as fast is possible over actually caring to solve a problem in one call to avoid future calls, you will be valued. This is how you might get lucky to get a promotion in combination with smooth talking to the right people. The management in Edinburgh is under a lot of pressure from China which trickles down to the workers. So a lot of promises and ideas but no delivery. No attention for qualitative sustainable optimization breeds an almost kafkaesque workplace. Also if you intend to work for big language teams do expect to work until 11h00 in the evening and weekends. Monthly schedule is never on time.

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  7. Helpful (6)

    "Disappointing. Today we were told we're being made redundant."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cusomer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Colleagues. Can learn about the travel industry.

    Cons

    Management. China centric. Sinking ship.

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  8. "G"

    4.0
    Current Employee - Travel Agent in Edinburgh, Scotland

    I have been working at Trip.com full-time

    Pros

    Great working environment and friendly

    Cons

    Strict ticket rules hard to communicate to passenger

  9. COVID-19

    "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Management are very friendly and communicate

    Cons

    Working currently from home due to covid.

  10. Helpful (6)

    "Horrible and Unhealthy atmosphere"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Cultural diversity, salary a bit higher than average call centre in Edinburgh,

    Cons

    The management team is simply incompetent to fulfil their role. The service manager is very insecure and unable to run this team effectively. Some of the group TLs are trying but are completely unsupported and cannot be developed effectively. The operations manager tenure has been around 3 months. The Edinburgh site is running as a Chinese branch rather than a standalone business focusing on the way that European companies operate. Senior management accept everything that Chinese HQ will try to implement without even asking the basic questions showing clear lack of understanding of the processes but expecting the agents and TLs to adhere on them.

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