Trip.com Reviews

Pros

Great working culture and supportive colleagues.

Cons

Nothing to complain about really.

Pros

Salary was the only good thing

Cons

The rest of the job terrible

Pros

Absolutely none, this place is a toxic environment.

Cons

Extremely negative atmosphere, zero support from management, zero care for customers. China centric with no understanding of European or American markets.

Pros

Was lucky to have nice colleagues. Small language teams have 9-5 working schedules. Apparently pays better than other CSA companies in Edinburgh

Cons

Apply for the same job in an another company like Trainline instead! First thing you need to understand is that this company is from China. So prepare for quantity over quality. So handling contacts as fast is possible over actually caring to solve a problem in one call to avoid future calls, you will be valued. This is how you might get lucky to get a promotion in combination with smooth talking to the right people. The management in Edinburgh is under a lot of pressure from China which trickles down to the workers. So a lot of promises and ideas but no delivery. No attention for qualitative sustainable optimization breeds an almost kafkaesque workplace. Also if you intend to work for big language teams do expect to work until 11h00 in the evening and weekends. Monthly schedule is never on time.

Pros

Colleagues. Can learn about the travel industry.

Cons

Management. China centric. Sinking ship.

Pros

Cultural diversity, salary a bit higher than average call centre in Edinburgh,

Cons

The management team is simply incompetent to fulfil their role. The service manager is very insecure and unable to run this team effectively. Some of the group TLs are trying but are completely unsupported and cannot be developed effectively. The operations manager tenure has been around 3 months. The Edinburgh site is running as a Chinese branch rather than a standalone business focusing on the way that European companies operate. Senior management accept everything that Chinese HQ will try to implement without even asking the basic questions showing clear lack of understanding of the processes but expecting the agents and TLs to adhere on them.