TripAdvisor Reviews | Glassdoor.co.uk

TripAdvisor Reviews

Updated 15 November 2018
545 reviews

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3.6
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
355 Ratings

545 Employee Reviews

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Pros
  • "Amazing food and work life balance" (in 47 reviews)

  • "There are lots of great perks that come with working in Needham, including travel and fitness benefits and free lunch" (in 89 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "always getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Best company i ever worked for. People genuinely care.

    Cons

    Not for the dispassionate, if you want it easy, this is not the company for you

    TripAdvisor Response

    10 Dec 2017 – TripAdvisor

    Thanks so much for your review and we appreciate you highlighting our passionate team. We couldn’t agree more that it’s our people that make TripAdvisor a wonderful place to work. Thanks for your... More


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Great culture and salary. Great company events.

    Cons

    customers can be difficult at times

  3. Helpful (3)

    "Great Company - Great Vibe - a shame for a poor career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive Hotel Solutions in Oxford, England
    Former Employee - Account Executive Hotel Solutions in Oxford, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    It is a great company, friendly and family environment, a lot of activities, parties, a lot of benefits. in Oxfor amazing building with all the facilities, canteen, showers, change room.

    Cons

    There is a poor career progression in the Hotel Solutions Department with a lot of instability on a commercial strategy. it was a shame to not see amazing and clever people keep doing the same job for 4/5 years and loosing their interest

    Advice to Management

    Please push for a career progression and a diversify work position inside the company


  4. Helpful (14)

    "Not the company it use to be anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Beloved brand
    Looks good in your CV
    Good benefits

    Cons

    No career progression. Impossible to grow internally in your or different areas of the London office.
    Many teams are also shrinking due to years of poor company performance
    No transparency from upper management (even though they claim they are by holding many co. meetings and forming task force groups to tackle the obvious company issues).
    Poor management. Genuine leaders with good intentions get nowhere. You have to be a narcissistic game player to progress and be good at managing up not down
    Most of the best colleagues I worked with have already left
    HR is only visible for admin functions and to give promotions to themselves
    Company is too US centric and mostly playing catch up with its products. Lack of original ideas.

    Advice to Management

    Yes, I did share these thoughts and more on my exit interview. I hope you take these seriously and get back to be the company you once were. Good luck!


  5. Helpful (1)

    "Content Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in London, England
    Former Employee - Content Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    TripAdvisor has a solid and well implemented vision. It is a global organisation with a strong leadership team, excellent career progression opportunities and the provision of education and training courses is also commendable. They have very smart people working across the world.

    Cons

    However they do have a limited scope of interest and resources to grow in emerging markets. The transition to an booking platform model has been inefficient and largely unsuccessful.


  6. "Call Center Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Good Enough company, employees are looked after.

    Cons

    Office hours, repetitive tasks, not thrilling.

    Advice to Management

    Bring the Human in Human Ressources


  7. Helpful (6)

    "They Support Bullism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Former Employee - Sales in London, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Good Benefits, nice location, good to have in your cv.

    Cons

    Poor Management.
    HR support bullism. It took 3 people leaving before take action against a manager who didn't have management skills. This "manager" grew up in TripAdivosr , which means without any other work experience

    Advice to Management

    Take more action listening to feedback

  8. "Apprenticeship Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England
    Current Employee - Anonymous Employee in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Global Company gives you access to different languages, countries and individuals. Very diverse working environment.
    Amazing Benefits that cannot be found elsewhere.
    A lovely and friendly working environment

    Cons

    Can be considered US central, with not all perks being available to the other smaller offices around the globe. Can be very fast pace as well as a little overwhelming to start with, however everyone does help with this transition

    Advice to Management

    Keep doing quarterly and yearly reviews, focus on developing your team instead of the negative aspects.


  9. Helpful (7)

    "It used to be a lot better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, England
    Former Employee - Anonymous Employee in Oxford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Colleagues, environment, perks, office space, parking and the occasional staff party. Good for the short term or as a stop gap.

    Cons

    It completely lost it's culture due to Senior Management not listening and lacking compassion. Autonomy and decision making comes from the US. Lack of development and career progression.

    Advice to Management

    The bean counters need to listen to their employees more, then they won't have such high staff turnover and create such a toxic environment.


  10. Helpful (2)

    "Great company, great atmosphere, great people and..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England
    Former Employee - Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    - International environment
    - Collaborative work space
    - Work life balance
    - Great breakfast and good coffee :)
    - Rewarding commission plan
    - Working with experienced and smart people
    When you work hard, you get rewarded, simple and fair!

    Cons

    - Hard to progress within your department
    - Even harder to move to other departments
    - Repetitive work unless you speak different languages

    Advice to Management

    Work with your employees about career progression and listen to customers feedbacks


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