TripAdvisor Reviews | Glassdoor.co.uk

TripAdvisor Reviews

Updated 9 January 2019
557 reviews

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3.7
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
361 Ratings

Employee Reviews

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Pros
  • "Amazing food and work life balance" (in 48 reviews)

  • "Good benefits package and plenty of useful amenities - free lunch twice a week" (in 91 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Senior Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 5 years)

    Pros

    Company looks after it's employees, supportive management, great team.

    Cons

    Sometimes not as transparent as the company claims but I think its normal for a listed company.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    - Lots of opportunities if you work hard and can stand out from the crowd
    - Great benefits
    - Fun work culture and spirit

    Cons

    - Limited travel opportunity (despite being a travel focussed company) and moving between offices unless you're in Tech
    - Salaries fluctuate immensely and don't always seem fair (internal promotion vs external hires)
    - Difficult to move within departments unless you have extensive experience in the field

    Advice to Management

    Invest more into your existing talent

  3. Helpful (1)

    "Partnerships"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor part-time

    Pros

    Nice place to work with

    Cons

    Ridiculous timeframe depending on the market you are in charged of


  4. Helpful (4)

    "Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Coordinator in London, England
    Former Employee - Account Coordinator in London, England
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    International work environment, mentorship program, snacks, social activities, private health insurance, gym discounts, pension plan

    Cons

    Huge work load due to very aggressive goals. Weekly goals reminders, too many meetings going nowhere and micromanagement leadership style.


  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Great culture and salary. Great company events.

    Cons

    customers can be difficult at times


  6. Helpful (3)

    "Great Company - Great Vibe - a shame for a poor career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive Hotel Solutions in Oxford, England
    Former Employee - Account Executive Hotel Solutions in Oxford, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    It is a great company, friendly and family environment, a lot of activities, parties, a lot of benefits. in Oxfor amazing building with all the facilities, canteen, showers, change room.

    Cons

    There is a poor career progression in the Hotel Solutions Department with a lot of instability on a commercial strategy. it was a shame to not see amazing and clever people keep doing the same job for 4/5 years and loosing their interest

    Advice to Management

    Please push for a career progression and a diversify work position inside the company


  7. Helpful (16)

    "Not the company it use to be anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Beloved brand
    Looks good in your CV
    Good benefits

    Cons

    No career progression. Impossible to grow internally in your or different areas of the London office.
    Many teams are also shrinking due to years of poor company performance
    No transparency from upper management (even though they claim they are by holding many co. meetings and forming task force groups to tackle the obvious company issues).
    Poor management. Genuine leaders with good intentions get nowhere. You have to be a narcissistic game player to progress and be good at managing up not down
    Most of the best colleagues I worked with have already left
    HR is only visible for admin functions and to give promotions to themselves
    Company is too US centric and mostly playing catch up with its products. Lack of original ideas.

    Advice to Management

    Yes, I did share these thoughts and more on my exit interview. I hope you take these seriously and get back to be the company you once were. Good luck!

  8. Helpful (2)

    "Content Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in London, England
    Former Employee - Content Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    TripAdvisor has a solid and well implemented vision. It is a global organisation with a strong leadership team, excellent career progression opportunities and the provision of education and training courses is also commendable. They have very smart people working across the world.

    Cons

    However they do have a limited scope of interest and resources to grow in emerging markets. The transition to an booking platform model has been inefficient and largely unsuccessful.


  9. "Call Center Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Good Enough company, employees are looked after.

    Cons

    Office hours, repetitive tasks, not thrilling.

    Advice to Management

    Bring the Human in Human Ressources


  10. Helpful (8)

    "They Support Bullism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Former Employee - Sales in London, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Good Benefits, nice location, good to have in your cv.

    Cons

    Poor Management.
    HR support bullism. It took 3 people leaving before take action against a manager who didn't have management skills. This "manager" grew up in TripAdivosr , which means without any other work experience

    Advice to Management

    Take more action listening to feedback