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TripAdvisor Reviews

Updated 12 September 2017
92 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
41 Ratings

92 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "It used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England
    Former Employee - Senior Manager in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor (More than 5 years)

    Pros

    Great Environment, truly looking after employees with perks and benefits, lots of opportunity to learn. I probably had the best professional time of my life for few years actually seeing a product growing and getting market share month after month but then someone decided that we were not making enough $$ , and after the changes we were making even less .....

    Cons

    Changes are continuous and often without any sense of strategy,
    Hotel customers lost confidence on product and brand.
    Not listening to the industry feedback. B2B membership product completely out of range in term s of price point and value vs cost.

    Advice to Management

    Make it simple and you will succeed.


  2. "Finance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Multicultural environment and great benefits package

    Cons

    Difficulties to develop your professional career


  3. "Partnership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Partnership Team in London, England
    Former Contractor - Partnership Team in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor as a contractor

    Pros

    Great vibe, nice people, beautiful office.

    Cons

    Immature management, didn't fully introduce the employee benefit for the contractor.

    Advice to Management

    Shouldn't use unprofessional online tool to judge staff's performance. Shall adjust the strategic for different countries market.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Nice perks and benefits, but in the subsidiary I worked for mid-level management a mess and no career progression."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Editor in London, England
    Former Employee - Web Editor in London, England
    Approves of CEO

    Pros

    Perks were good, lovely offices, good benefits.

    Cons

    Top-heavy management in the division where I worked (Independent Traveler) and insular decision making. Career progression was relatively nonexistent in my section (editorial).

    Advice to Management

    Good luck.


  6. Helpful (2)

    "not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Oxford, England
    Former Employee - Telesales Executive in Oxford, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    benefits and pay informal environment snacks free beer

    Cons

    no room for growth no room for sharing ideas

    Advice to Management

    -


  7. "Overall good company, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits, including well-being allowance (money refunded for gym memberships and any other activities promoting health and wellness). subsidised cafeteria, free snack vending machines and other dental and medical benefits.

    Cons

    no space for career progression


  8. Helpful (12)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England
    Former Employee - Account Manager in Oxford, England
    Doesn't Recommend

    Pros

    Nice premises. Lively and colorful. Some of the people are amazing.

    Cons

    Management is not present on premises. They work remotely from the USA. They ask you to be frank and open but when one does is out. Management works also based on personal simpathies rarher than objective facts. They invite you to leave the company without saying goodbyes to your fellow workers. Awful sensation. So much for humanity and wellness. They are all words and no substance whatsoever.....

    Advice to Management

    Management should be present on premises working remotely is not sufficient. Management very full of themselves.

    TripAdvisor Response

    12 May 2016 – SVP, Global Sales

    Thank you for your comments. I see that you're a former employee, so am unsure when you left TripAdvisor; but we've recently made some significant changes to our Global Sales Organization. We... More


  9. Helpful (3)

    "Nice company but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England
    Former Employee - Sales Manager in London, England

    I worked at TripAdvisor (More than 3 years)

    Pros

    Great benefits
    Good training and development plans
    Approachable managers
    Friendly environment (depending on the team!!)
    Nice office (location, snacks available, cool design)

    Cons

    Workload
    Salary (not in proportion to position covered)
    Highly competitive (not always in a healthy way)
    Extremely difficult to move internally to a new position


  10. Helpful (16)

    "Not recommended if you work in Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Oxford, England
    Current Employee - Customer Service Advisor in Oxford, England
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Personal travel benefits, free drinks on Friday, bonus every 3 or 4 months, health and dentist insurance

    Cons

    The new employees who start one year after you always will be paid more than you. Loyalty to the company and quality at work are not considered. Very difficult to be promoted

    TripAdvisor Response

    29 Apr 2016 – President, Vacation Rentals

    Thanks for your feedback. There are many considerations that go into promotional decisions, including individual performance and business need. We’re proud of the many employees who are promoted each... More


  11. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at TripAdvisor full-time

    Pros

    Great company, awesome staff benefits.

    Cons

    Poor training and bad management


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