Tripadvisor Employee Reviews about "upper management"

Updated 15 Aug 2020

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3.8
68%
Recommend to a Friend
69%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
555 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 107 reviews)

  • "Great Benefits, Nice working environment(in 72 reviews)

Cons
  • "Constant Change in upper management(in 26 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 24 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. Helpful (19)

    "Not the company it use to be anymore"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Beloved brand Looks good in your CV Good benefits

    Cons

    No career progression. Impossible to grow internally in your or different areas of the London office. Many teams are also shrinking due to years of poor company performance No transparency from upper management (even though they claim they are by holding many co. meetings and forming task force groups to tackle the obvious company issues). Poor management. Genuine leaders with good intentions get nowhere. You have to be a narcissistic game player to progress and be good at managing up not down Most of the best colleagues I worked with have already left HR is only visible for admin functions and to give promotions to themselves Company is too US centric and mostly playing catch up with its products. Lack of original ideas.

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  2. "Client Partner"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Singapore

    I worked at Tripadvisor full-time

    Pros

    Good work life balance in the company.

    Cons

    Constant Change in upper management

    Tripadvisor Response

    October 16, 2020

    Thank you for taking the time to share your feedback. We are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.


  3. Helpful (3)

    "Great People, bit disorganized upper management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Needham, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for less than a year

    Pros

    It's my first job out of school. Some of the best engineering talent I have seen! gym, nice lunch

    Cons

    the upper management seems a bit disorganized and does not seem too passionate about technologies and the engineering side of things as an internet company.

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. We are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

  4. Helpful (13)

    "It's 2020 And This Feels Like A Sinking Ship"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 8 years

    Pros

    Smart engineers, challenging problems and great benefits.

    Cons

    Upper management is a disaster and has been for years. The company changes course every six months and every new idea is presented as THE IDEA that will fix everything, though often it's something only a few people at the top think is worth doing and everyone on the ground knows will fail. There are highs and lows but the company has been trending downward the last year or two. It's a shame because at its core TripAdvisor is a really great product and something that users love. Unfortunately the company has spent far more time and money on failed marketing campaigns and redesigns than it has in on improving its infrastructure in a way that actually benefits users.

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  5. "Dissapointed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time

    Pros

    Phenomenal and supportive team mate Benefits Perks Office Location Medical and Insurance

    Cons

    upper management cannot be understood at all

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  6. Helpful (53)

    "Great place to work... sort of"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    First and foremost... the people are incredible. Smart, fun, fairly diverse, and generally great at what they do. It's fun to work for a company that has such a strong reputation, for a few reasons: (1) I don't have to explain what my employer does; (2) It's nice to get that "Oooh, you work for TripAdvisor! Cool!" response; and (3) Recruiters LOVE to poach from Trip, especially for engineers and product folks, so there's a near-constant stream of inbound interest if you're thinking about looking elsewhere. The HQ building is really excellent - a top perk, with the on-site gym and locker rooms, the cafeteria, the outdoor space, the desks. It's easy to forget you're at work. Benefits and perks are outstanding and include: excellent and cheap (or free) health plan plus dental and vision; 401K matching (up to 3% of your salary); free lunch with many diverse choices (salad, soup, sandwiches, pizza, multiple hot options, healthy choices, dessert, fruit, and more); unlimited snacks and drinks; the aforementioned gym; an annual personal travel reimbursement; significant charity donation matching; annual fitness benefit which can be spent on many things including sports leagues; and much more. Work-life balance is a priority (for most teams), meaning you can work 10am-7pm, 8am-4pm, or another set of hours if you choose, and can come and go as you please as long as your work is getting done. Best of all, you cannot help but learn a tremendous amount just by being part of such amazing teams.

    Cons

    I could have been at TripAdvisor a lot longer - I had no need to leave just to go elsewhere, but there were many factors that contributed to pushing me out the door. As a point of information, I left for a role at another company, so I do not feel like I was fleeing TripAdvisor - but I also don't feel like I was "retained" very well, either. More importantly, these criticisms come from a large number of conversations with current and former employees across the company - so while you should take them with some salt, also know they are not merely the ramlings of one person. My criticism falls into two major categories: Management and Consistency Management ----------------- There appears to be no focus on "people management" as a high-value skill set, particularly among those who have direct reports. In four years at the company, I had six managers - only one of whom seemed to focus in any way on helping his/her direct reports succeed in their careers. In fact, a number of these managers seemed far more incentivized NOT to promote their direct reports than to move them up the chain. In particular, most of the managers in the product management group appear less interested in managing people than in managing products. One possible reason for this lack of strong management is that individual contributors are promoted to positions in which they manage other people without any regard for whether they (a) want to or (b) should be. Not only does this make for a really poor work experience for their direct reports, it also diminishes the experience for the manager. Other than engineers, no functions have a career path beyond (senior) individual contributor that does not involve people management - so even those who are not inclined to accept those responsibilities have an incentive to take them on in order to move ahead. Because management are hired for technical competencies instead of a specific management skill set, there is a distinct lack of empathy - it simply doesn't seem to be promoted as a required trait or skill among those who are responsible for the careers of others. For example: on being told that my 4th quarter performance wasn't where it had been the rest of the year, I asked when my manager had noticed this change; he said "a few weeks into the quarter." I asked why he didn't bring it up (or even ask me if everything was alright), and instead waited until 2+ months later; his response was, "Oh yeah, I guess I could have done that." That's just one example, but it's fairly illustrative of the value (or lack thereof) placed on treating direct reports with compassion as fellow human beings. Consistency --------------- There doesn't seem to be any consistency between the company's stated "values" and management's actions. For example, "We're always learning" does not seem to be reflected in a desire to have managers learning how to be better at their jobs - apparently it's for the rank-and-file only. No matter how much upper management (particularly HR) want people to act according to the company's values, there must be incentives in place for each level to do so - otherwise the whole chain falls apart. Of course, this is not a surprise since middle management isn't chosen for their ability to lead but rather for their ability to perform as individual contributors. Having worked in multiple groups within the company, I would also point out inconsistent promotion schedules and criteria as another issue. In particular, a "Competencies Matrix" was released for product managers - and was subsequently used in different ways to avoid promotions. Even after a representative from HR stated outright in a group, "You do not have to be performing at the next level in all of these criteria in order to move up," at the next review my manager said, "I didn't hear that" - and nobody up the chain was willing to correct him. Although a company of this size is due to have reorganizations on a fairly regular basis, the two groups in which I have worked over my time at TripAdvisor were subject to no fewer than 6 in less than 4 years, ranging from a simple, "We're changing the reporting structure" to a full-on "We're being absorbed into a different group." This has a massive impact on employee morale and was very poorly managed and communicated, resulting in an even larger negative outcome. Due to these changes, I went from reporting to a Vice President to being three layers below the same position in the span of 16 months. Finally, in many cases pay is not commensurate with experience. Product Managers with 5-10 years of work experience are paid at or below market value, while members of the post-MBA product rotation program are paid 20-30% more from the start. Yes, we are attempting to compete for talent with other companies, but the toll that this revelation takes on the psyches of PMs who aren't in that program (particularly those who have MBAs) cannot be underestimated.

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    Tripadvisor Response

    June 1, 2018TripAdvisor

    Thank you for the detailed review, and for taking the time to share your thoughts with me in person before your departure. I really appreciated the discussion and hearing your detailed feedback—thanks for finding the time to do that before you left. As you wrote in your comprehensive review, we do have a great team of super smart and diverse people here, a wonderful work environment, and industry-leading benefits. We also have a much-beloved and well known consumer brand that provides the opportunity for individuals and teams to work on solving interesting and challenging customer problems. I am glad to know you feel the same. There is lots to love about working here, as you know and as we discussed. And I also recognize that there are things we could do better. These include continuing to build out our leadership and management development capabilities, and ensuring that employees at every level have even more opportunity to continue to grow without leaving the company. You were candid when we met, particularly as it pertained to your individual situation and things we could have done better during your tenure. As you know, the team and I are working every day to make TripAdvisor a great place to work, and feedback like yours helps us know where to place more focus, and what is already working well. As you know from our conversation, although we could always do better as an organization, I think your blanket statement that people management is not a valued skill set here at TripAdvisor is an inaccurate characterization. Developing managers and leaders is a key areas of focus for us. This year alone, we’ve added a full suite of management training to our already robust learning and development program. We also added a 360 degree feedback process and tool to our performance reviews in 2017, and in the last year, instituted the “Quarterly Connect” process, to ensure that managers and employees have a thoughtful, structured format for ongoing performance and development conversations. While we plan to continue investing in the development of our leaders, and there continues to be work to do, we’re proud of the progress that we’ve already made in this area. I was very surprised to read that you don’t feel TripAdvisor creates incentives for our employees to act in accordance with the company’s values. We are very explicit about our values and what we expect of our employees in support of those values. As you know, and as we also discussed when we met the week you left, this past year we completely revamped our performance appraisal process to assess employees performance on both the “what” (technical capabilities and deliverables) and the “how” (demonstration of behaviors in alignment with values)—with separate ratings now given for each dimension, and merit-based compensation tied to these outcomes. We did this as we want to be clear that results aren’t expected at the expense of behaviors, and that both are of equal importance to support and reward as we grow individuals, leaders and our organization. Thank you again for taking the time to discuss your feedback. True to our transparency value, we continue to encourage all employees to share their feedback and suggestions with their managers, HR business partners, or in any of our open company discussions. We wish you the best of luck in your new opportunity. Beth Grous Chief People Officer

  7. Helpful (3)

    "Account Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

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  8. "Not only an amazing opportunity, but also a very fun atmosphere"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing in Newton, MA
    Recommends
    Approves of CEO

    I have been working at Tripadvisor

    Pros

    There are a lot of really greet positives that stand out and have been often repeated on this site: - Free Lunch 3 days a week - Flexible Work schedules, Summer Fridays, etc. - Snack Wall - Gym Reimbursement - Xbox 360, Wii, Rockband, Foosball, etc. - Friday Happy Hours While all of the above make working at TripAdvisor a pleasure, they are only a small part of why I enjoy working here. The work itself is exciting -- the cross section of travel and tech. is rapidly evolving and the # of players are constantly growing. I know its cliche, but I like how fast-paced the environment is and how transparent the results of my work can be. The popular motto "Speed Wins" can at times be tiresome to here, but there is a innate truth to it that fuels progress at the company. If you are the type of person that gets excited about coming up with an ideas and then figuring out how to bring them to market rapidly, this will be an excellent experience. Ultimately, the best part of my time at TripAdvisor has been the people. When you spend at least 8 hours a day with a group of people, your happiness at work is dictated by not only the people you report to, but also the people you interact with regularly, whether its work related or at lunch and company happy hours. I've found the people I work with to be helpful, interesting, and most importantly, genuinely good people.

    Cons

    In terms of negatives, nothing stands out as an obvious negative. There are concerns though, that relate to different groups and can get in the way of you enjoying your job. First and foremost, I think you need to take a long and hard look at who your manager is going to be and what his or her managing style is going to be like prior to taking a job at TripAdvisor. If you know people that work at TripAdvisor, fully make use of that resource and try to understand as much about the group you are joining as you can. I believe you are in charge of managing your own career and the reason there are some mixed experiences at TripAdvisor is because different managers and different groups operate differently. Product is very different from Engineering which is in turn different from Mobile or New Initiatives. Some bosses are more hands on and others give you a bit more rope. A second issue is career advancement. TripAdvisor is rapidly growing, which can be done in many different ways. Some of it has clearly been through acquiring other internet companies into the TripAdvisor Media Group umbrella, which, for the most part, will have no affect on your career. The second, which can be questionable is the hiring of middle/upper level management that tends to create new layers of the pyramid that didn't previously exist. How that would affect your own career progression is unclear at this point. I think it is critically important to have an open conversation with your manager about career progression before joining, and maintain that dialogue over the duration of your career. Lastly, there is the issue of collaboration between groups and overarching oversight. I think as a whole, we do a very good job of pushing out new ideas and distributing responsibility between the groups. However, different groups sometimes have diametrically opposed goals which puts added pressure on upper management to determine the overall direction of the company. I think there could be better communication of the direction we want to take TripAdvisor over the next few years and more collaborative brainstorming that helped make people feel invested in the company as a whole, and not just the group we work in. For example, its easy for a group to feel that their only concern is to increase the # of subscriptions or referrals to a new product, but not enough work is done to communicate how your individual goals tie into the company's goals and determining where collaboration between groups can further progress for everyone.

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  9. "Amazing company culture - one of the best internship experiences I've ever had."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Intern - SEO/Marketing Intern in Boston, MA
    Recommends
    Positive Outlook

    I worked at Tripadvisor for more than a year

    Pros

    Even after moving on to a "real job" I still think about my experience here at FlipKey - I absolutely loved working here! I was very much considered part of the team and after a few months, I moved on from doing intern work to real work that I was proud of. You work with smart, innovative people who take the time the actually teach you business and marketing skills that will be useful in the future. Your biggest advantage here is showing initiative which will get you better work. Don't be afraid to ask to be trained or learn something new. Also, you will never have to make coffee runs. Ever.

    Cons

    Interns should be exposed to other departments besides the ones they work in. Also, an introduction to upper management would be nice.

  10. Helpful (25)

    "Where is this going?"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    - Good benefits (health and dental insurance, free food 3 times a week, snack and beverages in the office, fitness reimbursement) - Smart and fun people to work with - HR and Experience Manager made strong effort to organise social activities in the office and contributed to make the environment more friendly and pleasant

    Cons

    - No opportunities of career growth: the company has been talking about a career plan since months but so far no concrete success stories and no clear explanation on what you need to do to get promoted. - Zero chances of transfer within different location: you can get all the support from your local managers but upper management at the home office won't help you at all to make it happen. Don't even start the internal interview process, it's a waste of time. - No strategic long run planning: projects and products are launched to be shut down only after few months (e.g. sales of Instant Booking). - Turnover in Dublin office is very high: when the sales department opened in 2016, very smart people were hired but most of them have left already. And the saddest thing is that the company doesn't do anything to retain talented people. - Lack of transparency from the company, despite one of their main value is "We believe in transparency".

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    Tripadvisor Response

    February 15, 2018TripAdvisor

    Thanks for providing your feedback. We take all employee feedback very seriously as it helps us improve the way we operate. We’re pleased to see that you enjoyed the benefits and culture at our Dublin office. Investing in our people remains one of our top priorities, as we believe our employees are truly our greatest strength as an organization. I’m uncertain of when you left TripAdvisor, but we recently welcomed a new leader to the Dublin team who is working on supporting and advancing our career development program there and across other TAMG locations. We encourage all employees to embrace our “Act like an Owner” core value and take ownership of their career growth and development. We provide many tools, resources and information to assist employees with effectively managing and growing their careers. We’re proud to have promoted and internally transferred many of our global employees over the past year, but admittedly, we need to do a better job of publicizing and communicating these exciting updates. Thank you again for your feedback and we wish you the best of luck in your new opportunity. - Sam Thompson, Regional Director of Inside Sales

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