Tripadvisor "upper management" Reviews | Glassdoor.co.uk

Tripadvisor Employee Reviews about "upper management"

Updated 30 Jan 2020

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3.7
67%
Recommend to a Friend
65%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
471 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 100 reviews)

  • "Smart engineers, challenging problems and great benefits(in 61 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. Helpful (19)

    "Not the company it use to be anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Beloved brand Looks good in your CV Good benefits

    Cons

    No career progression. Impossible to grow internally in your or different areas of the London office. Many teams are also shrinking due to years of poor company performance No transparency from upper management (even though they claim they are by holding many co. meetings and forming task force groups to tackle the obvious company issues). Poor management. Genuine leaders with good intentions get nowhere. You have to be a narcissistic game player to progress and be good at managing up not down Most of the best colleagues I worked with have already left HR is only visible for admin functions and to give promotions to themselves Company is too US centric and mostly playing catch up with its products. Lack of original ideas.

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    Tripadvisor2018-06-10
  2. Helpful (10)

    "It's 2020 And This Feels Like A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 8 years

    Pros

    Smart engineers, challenging problems and great benefits.

    Cons

    Upper management is a disaster and has been for years. The company changes course every six months and every new idea is presented as THE IDEA that will fix everything, though often it's something only a few people at the top think is worth doing and everyone on the ground knows will fail. There are highs and lows but the company has been trending downward the last year or two. It's a shame because at its core TripAdvisor is a really great product and something that users love. Unfortunately the company has spent far more time and money on failed marketing campaigns and redesigns than it has in on improving its infrastructure in a way that actually benefits users.

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    Tripadvisor2020-01-31
  3. "Dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time

    Pros

    Phenomenal and supportive team mate Benefits Perks Office Location Medical and Insurance

    Cons

    upper management cannot be understood at all

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    Tripadvisor2019-03-21
  4. Helpful (53)

    "Great place to work... sort of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    First and foremost... the people are incredible. Smart, fun, fairly diverse, and generally great at what they do. It's fun to work for a company that has such a strong reputation, for a few reasons: (1) I don't have to explain what my employer does; (2) It's nice to get that "Oooh, you work for TripAdvisor! Cool!" response; and (3) Recruiters LOVE to poach from Trip, especially for engineers and product folks, so there's a near-constant stream of inbound interest if you're thinking about looking elsewhere. The HQ building is really excellent - a top perk, with the on-site gym and locker rooms, the cafeteria, the outdoor space, the desks. It's easy to forget you're at work. Benefits and perks are outstanding and include: excellent and cheap (or free) health plan plus dental and vision; 401K matching (up to 3% of your salary); free lunch with many diverse choices (salad, soup, sandwiches, pizza, multiple hot options, healthy choices, dessert, fruit, and more); unlimited snacks and drinks; the aforementioned gym; an annual personal travel reimbursement; significant charity donation matching; annual fitness benefit which can be spent on many things including sports leagues; and much more. Work-life balance is a priority (for most teams), meaning you can work 10am-7pm, 8am-4pm, or another set of hours if you choose, and can come and go as you please as long as your work is getting done. Best of all, you cannot help but learn a tremendous amount just by being part of such amazing teams.

    Cons

    I could have been at TripAdvisor a lot longer - I had no need to leave just to go elsewhere, but there were many factors that contributed to pushing me out the door. As a point of information, I left for a role at another company, so I do not feel like I was fleeing TripAdvisor - but I also don't feel like I was "retained" very well, either. More importantly, these criticisms come from a large number of conversations with current and former employees across the company - so while you should take them with some salt, also know they are not merely the ramlings of one person. My criticism falls into two major categories: Management and Consistency Management ----------------- There appears to be no focus on "people management" as a high-value skill set, particularly among those who have direct reports. In four years at the company, I had six managers - only one of whom seemed to focus in any way on helping his/her direct reports succeed in their careers. In fact, a number of these managers seemed far more incentivized NOT to promote their direct reports than to move them up the chain. In particular, most of the managers in the product management group appear less interested in managing people than in managing products. One possible reason for this lack of strong management is that individual contributors are promoted to positions in which they manage other people without any regard for whether they (a) want to or (b) should be. Not only does this make for a really poor work experience for their direct reports, it also diminishes the experience for the manager. Other than engineers, no functions have a career path beyond (senior) individual contributor that does not involve people management - so even those who are not inclined to accept those responsibilities have an incentive to take them on in order to move ahead. Because management are hired for technical competencies instead of a specific management skill set, there is a distinct lack of empathy - it simply doesn't seem to be promoted as a required trait or skill among those who are responsible for the careers of others. For example: on being told that my 4th quarter performance wasn't where it had been the rest of the year, I asked when my manager had noticed this change; he said "a few weeks into the quarter." I asked why he didn't bring it up (or even ask me if everything was alright), and instead waited until 2+ months later; his response was, "Oh yeah, I guess I could have done that." That's just one example, but it's fairly illustrative of the value (or lack thereof) placed on treating direct reports with compassion as fellow human beings. Consistency --------------- There doesn't seem to be any consistency between the company's stated "values" and management's actions. For example, "We're always learning" does not seem to be reflected in a desire to have managers learning how to be better at their jobs - apparently it's for the rank-and-file only. No matter how much upper management (particularly HR) want people to act according to the company's values, there must be incentives in place for each level to do so - otherwise the whole chain falls apart. Of course, this is not a surprise since middle management isn't chosen for their ability to lead but rather for their ability to perform as individual contributors. Having worked in multiple groups within the company, I would also point out inconsistent promotion schedules and criteria as another issue. In particular, a "Competencies Matrix" was released for product managers - and was subsequently used in different ways to avoid promotions. Even after a representative from HR stated outright in a group, "You do not have to be performing at the next level in all of these criteria in order to move up," at the next review my manager said, "I didn't hear that" - and nobody up the chain was willing to correct him. Although a company of this size is due to have reorganizations on a fairly regular basis, the two groups in which I have worked over my time at TripAdvisor were subject to no fewer than 6 in less than 4 years, ranging from a simple, "We're changing the reporting structure" to a full-on "We're being absorbed into a different group." This has a massive impact on employee morale and was very poorly managed and communicated, resulting in an even larger negative outcome. Due to these changes, I went from reporting to a Vice President to being three layers below the same position in the span of 16 months. Finally, in many cases pay is not commensurate with experience. Product Managers with 5-10 years of work experience are paid at or below market value, while members of the post-MBA product rotation program are paid 20-30% more from the start. Yes, we are attempting to compete for talent with other companies, but the toll that this revelation takes on the psyches of PMs who aren't in that program (particularly those who have MBAs) cannot be underestimated.

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    Tripadvisor2018-05-14

    Tripadvisor Response

    June 1, 2018TripAdvisor

    Thank you for the detailed review, and for taking the time to share your thoughts with me in person before your departure. I really appreciated the discussion and hearing your detailed feedback—thanks for finding the time to do that before you left. As you wrote in your comprehensive review, we do have a great team of super smart and diverse people here, a wonderful work environment, and industry-leading benefits. We also have a much-beloved and well known consumer brand that provides the opportunity for individuals and teams to work on solving interesting and challenging customer problems. I am glad to know you feel the same. There is lots to love about working here, as you know and as we discussed. And I also recognize that there are things we could do better. These include continuing to build out our leadership and management development capabilities, and ensuring that employees at every level have even more opportunity to continue to grow without leaving the company. You were candid when we met, particularly as it pertained to your individual situation and things we could have done better during your tenure. As you know, the team and I are working every day to make TripAdvisor a great place to work, and feedback like yours helps us know where to place more focus, and what is already working well. As you know from our conversation, although we could always do better as an organization, I think your blanket statement that people management is not a valued skill set here at TripAdvisor is an inaccurate characterization. Developing managers and leaders is a key areas of focus for us. This year alone, we’ve added a full suite of management training to our already robust learning and development program. We also added a 360 degree feedback process and tool to our performance reviews in 2017, and in the last year, instituted the “Quarterly Connect” process, to ensure that managers and employees have a thoughtful, structured format for ongoing performance and development conversations. While we plan to continue investing in the development of our leaders, and there continues to be work to do, we’re proud of the progress that we’ve already made in this area. I was very surprised to read that you don’t feel TripAdvisor creates incentives for our employees to act in accordance with the company’s values. We are very explicit about our values and what we expect of our employees in support of those values. As you know, and as we also discussed when we met the week you left, this past year we completely revamped our performance appraisal process to assess employees performance on both the “what” (technical capabilities and deliverables) and the “how” (demonstration of behaviors in alignment with values)—with separate ratings now given for each dimension, and merit-based compensation tied to these outcomes. We did this as we want to be clear that results aren’t expected at the expense of behaviors, and that both are of equal importance to support and reward as we grow individuals, leaders and our organization. Thank you again for taking the time to discuss your feedback. True to our transparency value, we continue to encourage all employees to share their feedback and suggestions with their managers, HR business partners, or in any of our open company discussions. We wish you the best of luck in your new opportunity. Beth Grous Chief People Officer

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  5. Helpful (25)

    "Where is this going?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    - Good benefits (health and dental insurance, free food 3 times a week, snack and beverages in the office, fitness reimbursement) - Smart and fun people to work with - HR and Experience Manager made strong effort to organise social activities in the office and contributed to make the environment more friendly and pleasant

    Cons

    - No opportunities of career growth: the company has been talking about a career plan since months but so far no concrete success stories and no clear explanation on what you need to do to get promoted. - Zero chances of transfer within different location: you can get all the support from your local managers but upper management at the home office won't help you at all to make it happen. Don't even start the internal interview process, it's a waste of time. - No strategic long run planning: projects and products are launched to be shut down only after few months (e.g. sales of Instant Booking). - Turnover in Dublin office is very high: when the sales department opened in 2016, very smart people were hired but most of them have left already. And the saddest thing is that the company doesn't do anything to retain talented people. - Lack of transparency from the company, despite one of their main value is "We believe in transparency".

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    Tripadvisor2018-01-21

    Tripadvisor Response

    February 15, 2018TripAdvisor

    Thanks for providing your feedback. We take all employee feedback very seriously as it helps us improve the way we operate. We’re pleased to see that you enjoyed the benefits and culture at our Dublin office. Investing in our people remains one of our top priorities, as we believe our employees are truly our greatest strength as an organization. I’m uncertain of when you left TripAdvisor, but we recently welcomed a new leader to the Dublin team who is working on supporting and advancing our career development program there and across other TAMG locations. We encourage all employees to embrace our “Act like an Owner” core value and take ownership of their career growth and development. We provide many tools, resources and information to assist employees with effectively managing and growing their careers. We’re proud to have promoted and internally transferred many of our global employees over the past year, but admittedly, we need to do a better job of publicizing and communicating these exciting updates. Thank you again for your feedback and we wish you the best of luck in your new opportunity. - Sam Thompson, Regional Director of Inside Sales

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  6. Helpful (9)

    "Amazing Culture, Limited Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Needham, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    free lunch, gym and travel stipends, great benefits and time off, paid healthcare, dogs in the offi,e free beer/wine/coffee, fantastic coworkers

    Cons

    lack of upward mobility, lack of transparency from upper management, launching ideas that are half baked in the great effort to push out results quickly

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    Tripadvisor2017-12-12

    Tripadvisor Response

    January 9, 2018SVP, Global Sales

    Thanks for taking the time to leave your feedback. We appreciate you highlighting your fantastic coworkers and our wonderful benefits. Open and honest communication and transparency are core values of our business and we rely on several different mediums to ensure that employees are informed. I encourage you to attend our monthly sync up meetings and town hall discussions where we review business updates. We’re certainly always open to suggestions about how to better communicate with employees, so please feel free to connect with your manager, people operations business partner or me directly with any suggestions. Regarding mobility, we invest heavily in our learning and development programs and while we’ve made significant progress in these areas, we realize there is still work to do. We look forward to continuing our progress in 2018. Thanks again for your commitment to TripAdvisor and for your feedback. - Robin

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  7. Helpful (18)

    "The land of the greats..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    Pay relatively well. Good perks.

    Cons

    Determined to destroy company culture with traditional ways of thinking. Archaic and waterfall. A software company stuck in 2000s. Leaders still championing past achievements. HIPPO mentality running rampant. Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze. Incredibly complicated communication chains. Reactive not proactive, death knell to innovation. Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

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    Tripadvisor2017-07-25

    Tripadvisor Response

    August 8, 2017TripAdvisor

    We appreciate you leaving your feedback although we’re very surprised by this review. Over the past few years we have invested heavily in an Agile transformation which required large amounts of change within the business. We took this transformation seriously and realized that to do it properly we needed to invest in external Agile coaching. As well as coaching, we now also have full time agile experts working with our Scrum and Kanban teams. We do acknowledge that we are far from perfect in how we work; but we are committed to continuous improvement and have total buy in from all levels of management to do whatever it takes to deliver value to our customers faster. We pride ourselves on the quality of our teams and managers and do quarterly health checks to ensure all of our teams are happy. We recently used a third party company to survey our staff in Sydney and were very pleased to hear that our scores were some of the best that that company had ever seen. As your feedback is different from what we’ve heard from most employees, I would like the opportunity to sit down with you to talk through the issues you have raised. If you have some insights based on projects you have worked on then I would be very keen to hear about the issues in more detail and maybe we can work together to improve the way we deliver features to our end users. Thanks again for your feedback. -Ronan, Sr Director of Engineering

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  8. Helpful (2)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    Some people are really great to work with.

    Cons

    Upper management lives in ints own reality.

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    Tripadvisor2017-06-20

    Tripadvisor Response

    July 11, 2017

    Thanks for your comments, although without further detail it’s difficult to address your specific concerns. We take employee feedback very seriously and offer many opportunities, such as monthly town halls and management sync ups, for employees to voice their suggestions and opinions to the leadership team. I want to hear your feedback and encourage you to connect with your HR business partner or me directly to chat further. - Nick Shanny, SVP Engineering and Operations

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  9. Helpful (3)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

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    Tripadvisor2017-03-05
  10. Helpful (19)

    "Not the company I started at"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Full Medical and dental, free lunch, 'summer Fridays'

    Cons

    Palpable stress caused by upper management not knowing product, not listening to their direct reports, sending 'flame mails' to a wide audience of people, making sexist and unprofessional remarks and being mostly uninvolved in everything except budget talks. Zero career development. You're just a 'head,' you're not a person.

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    Tripadvisor2016-01-07

    Tripadvisor Response

    January 19, 2016Chief People Officer

    I want to immediately apologize for any sexist or unprofessional remarks that you may have experienced while working here. TripAdvisor does not tolerate these type of remarks, and I ask that you share your specific concerns with your HR Business Partner or me as soon as possible, so that we may appropriately address them. We pride ourselves on having the world’s largest travel site and community, and for being a fast-moving, product driven company. We have programs in place to provide visibility to product development, but there is always room for improvement. We appreciate your feedback, as we are always open to suggestions on how to improve product communication, and would welcome the opportunity to hear from you directly. Thanks for remaining a dedicated employee to TripAdvisor over the past 3 years, even with the changes on your team. We truly value your contributions to the incredible growth we’ve experienced as an organization. We are a different company than we were 3 years ago, but we believe we’re a better company, and we’re excited to tackle the opportunities and challenges ahead. Beth Grous Chief People Officer

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Found 24 reviews