Tripp Lite Employee Reviews about "upper management"

Updated 5 Jun 2019

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3.6
75%
Recommend to a Friend
99%
Approve of CEO
Tripp Lite President Glen Haeflinger  (no image)
Glen Haeflinger
59 Ratings
Pros
  • "The work environment is casual, but make no mistake - the work requirements are not casual at all(in 9 reviews)

  • "Work-life balance is as good as it gets(in 6 reviews)

Cons
  • "401K match (or lack thereof) could be improved(in 11 reviews)

  • "Little movement in mid-upper management makes it hard to grow with the company and creates very high turnover in entry positions(in 6 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. Helpful (10)

    "Sales Development Program"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Development Program in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripp Lite full-time for more than a year

    Pros

    Friendly co-workers. Tripplite definitely has some great people working at the company who are at good at their jobs, friendly, and will assist when possible if you ask. Work hours, you won't find people complaining about the hours as they are very reasonable. Much more reasonable than you're likely intial offer and 401K. The CEO is well liked, but other than the initial Interview never had to work with. Great speaker. Upper management seem to be great people to work with (speculation as I never had the chance to work with only listen to and they are great speakers). Shoutout to the SME's in product support. Great employees, with helpful insight for handling tough phone calls and provide constructive criticism. Fooda comes to the office with a rotating lunch menu Tuesday-Thursday. Vending drink prices are highly subsidized Some subsidized major sporting event tickets

    Cons

    Overview of the program: The first, usually, at least 12 months, you work "post-sales". It's supposed to be possible to be less, never heard of it happening. It's tech support. You take calls from people yelling at you for broken products for 12 months while being micromanaged, not sure how that helps you in sales. The Post-Sales training on products is useful, and you'll shadow sales teams to get a basic understanding of what they do. Then, at what they will tell you is 12 months in tech support, but is often more of a minimum of 12 months, you'll then interview for a sales spot. They hired you to be in sales, you've worked 12 months at the company but if an outside person applies with better experience, they'll get the spot over you. Great for the company, sucks for you. Often people end up in Pre-Sales from the program after 12 months or so. The lowest tier of Pre-Sales is essentially working as a retail associate for a purely online sales company. Your job will be to answer the phone and emails for resellers and end-users. You will tell them which product to buy ( or what information they need to get, so you can correctly recommend a product). It's technically sales, but retail experience could be argued as more useful experience, and you wouldn't have to work in tech support for 12 months if you work retail. The higher tier is more of an SDR role (Sales Development Role/prospecting) which is commonly the starting role for other Sales Programs. Ending up on the higher end would appear to be much more valuable experience to have on a resume. Key takeaway points from what the program is: 1)You start off not selling anything for at least 12 months. Also, welcome on how to be micromanaged 101. Aka, 3 minutes over on lunch and be prepared for a possible earful. Handled the phone call with a satisfied customer. Be prepared to be listened in on and receive negative comments with no useful constructive criticism, even though the outcome was good and the customer was satisfied. Handled a phone call poorly, be prepared for negative comments with the feedback which amounts to "do better". This will not help you end up handling that same phone call poorly in the future. Sitting slouched in your chair, earful. Not directly facing your desk, earful. You're chair is pushed back from your desk 2 feet, earful. I could go on. If you don't like being micromanaged you'll hate tech support, even if you enjoy dealing with angry customers with broken products. 2) You then Interview for a sales spot (likely pre-sales, where often Sales Development guys are thrown to). This is weird, I thought that's why you were hired (The position will be posted on the website so outside candidates can apply and possibly get the job is better qualified. A better rep could be considered anyone with sales experience (especially resellers), because you won't have it from doing tech-support). 3) The pay is below market as most reviews will state. Don't be afraid to negotiate a higher starting pay! 45K or more or at try for guarantees on being moved to a department instead of getting answers that sound promising and hopeful but no guarantees. Also, don't expect raises to be above inflation rates. 4) They call it a program but you literally just do tech support and occasionally shadow a sales guy on the phone for an hour or two (10-12 times throughout your first 12 months). Occasionally they take you out for lunch with your mentors. The detailed program sheet seems not to be followed at all ( you are given one when you are hired for the program). 5) 401K? What's that? Whose he? It gets bashed in a lot of reviews. Just ask them, it's pretty terrible here 6) Bridgeport lunch options aren't great, and with transportation you may have to drive. It's about a 30 minute walk from the Red Line and Rock Island lines. They do have a shuttle bus from Union station which can be convenient for many employees to use. I came to this company excited to work and ready to grind some long days in exchange for valuable experience (clearly not the pay or 401K). At least, Pre-sales is now listed as "one" of the possibly "several" departments you'll be in after 12 months as it wasn't and employees could often find that to be their situation (if you don't end up in Pre-Sales, you got lucky). Look at the presales job description, it's requirements are less than the program, yet you'll still have to interview for it and did I mention they hired you to be a sales guy. I HIGHLY recommend shutting down the program or highly revamping it. I strongly believe upper management in Tripp Lite is great but has bigger problems to deal with. With my personal experience I would advise anyone to avoid the "program". Go work for a reseller and then Tripp Lite would want you as a sales rep and you'd have real sales experience. CDW always is hiring. I wish changes happen to the "program" and future reps have a more positive experience

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    Tripp Lite2019-06-06
  2. Helpful (9)

    "Just not the place for me"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Coordinator in Chicago, IL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Tripp Lite full-time for less than a year

    Pros

    The wage is livable. Everyone was kind, though pretty vanilla. Managers were very reasonable. Very considerate work space and nice facilities (art work on the walls, extras like forks and aspirin in the break area, Friday beverages, event tickets) Owner is nice enough and is constantly present (despite being well past retirement) Company is very stable Good gender balance among employees

    Cons

    Some of the "perks" felt a bit patronizing. I would rather just be paid a better wage. Little movement in mid-upper management makes it hard to grow with the company and creates very high turnover in entry positions. I had a very high level of education and willingness to advance that was not recognized; it felt like they didn't expect me to stay. I was always bothered by the "Right to work"" flyers posted on the common board. I am a strong union and worker's rights advocate.

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    Tripp Lite2017-02-21
  3. Helpful (9)

    "It could be so much more of an experience...but not so much"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripp Lite full-time

    Pros

    Working with customers Solid product lineup Competitively priced vs competition Market penetration

    Cons

    Upper management human interaction skills are limited/lacking- and this is the crutch that keeps Tripp from truly exploding forward on two fully functional legs. Pay is below the averages that I've personally seen having left the company.

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    Tripp Lite2016-05-11

    Tripp Lite Response

    May 17, 2016EVP

    Broad generalizations can often be inaccurate. The generalizations made in this review may or may not be. The bigger problem is that in casting such a wide net one can miss the opportunity to affect real change in specific areas. In pursuing a strategy of "cleaning house" the potential exists for trading experience and judgment for mere enthusiasm. Such are the tradeoffs in this approach. Your premise here is that all Tripp Lite VPs and EVPs don't get "it" or "have listening skills". This indictment of the talents of so large a group of management personnel seems implausible on its face. It is worth noting that in the IT channel, where Tripp Lite competes in 7 different product categories, we rank 1, 2 or 3 in channel market share in all but 1. A reasonable assumption here is that we are being quite successful in running our business. Success being the object of the exercise after all. We do recognize the benefits of adding new blood to "this old company". Coincidentally just this year we hired a new VP for all International Sales. We also recognize and are quite proud of the fact that we've become "this old company". We've gotten here by making sound business judgments regarding both our products and our people. In fact, we've developed literally thousands of great products at great pricing all while providing outstanding customer service to our customer base for nearly 100 years. Many of our competitors have come and gone over those years. Tripp Lite has not just survived, we have flourished. Your very subjective view of our company is important for us to hear. Its most valuable aspect however is in helping us strive for more and better purely objective results.

  4. Helpful (14)

    "Channel Sales Specialist"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Tripp Lite full-time for less than a year

    Pros

    Easy hours very lax work attire

    Cons

    No passion in day to day activities, very micro managed, the pay is horrible and they try not to pay you whenever they can, upper Management of sales bullies and demeans employees to get what he wants

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    Tripp Lite2016-02-26
  5. Helpful (8)

    "Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripp Lite full-time

    Pros

    Small company atmosphere (going away), relaxed environment.

    Cons

    Cliquish, strong nepotism, have to fight for ever commission $ if they'll pay it, 401K with no match an animosity among the upper management that divides the company

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    Tripp Lite2014-06-26

    Tripp Lite Response

    July 2, 2014Recruiter

    I too regret that as we grow our small company atmosphere becomes more and more difficult to maintain. Cliques are difficult to manage out of existence, but we try. As one of the few companies to still hold a company-wide Holiday Party and Summer Picnic, both during business hours, we hope to foster inter-departmental engagement, fellowship and well, fun. We also sponsor lots of team building activities throughout the year in an effort to break down barriers. We do occasionally hire relatives of employees, but only if they are qualified. With over 500 employees and a referral bonus offered to employees who bring in qualified new hires, we inevitably hire family from time to time. We generally see this as a positive outcome. We hold senior management meetings quarterly, but your idea of holding them more frequently and perhaps expanding the audience has merit. This is an area in which we can and will improve. Thank you for your feedback

  6. "Great, laid-back company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tripp Lite full-time for more than a year

    Pros

    Nice work environment, co-workers are very friendly and helpful, growth and other job opportunities are not abundant but available. They also give quarterly bonuses (depending on the job) and they give monthly bonuses if sales goals are met. Overall, nice place to work.

    Cons

    There aren't many bad things I can think of. Sometimes upper management delays things like bonuses and employee reviews, but just stay on top of it and it will get done.

    Tripp Lite2013-10-04

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