Trustpilot Reviews

Updated Oct 26, 2021

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Found 339 of over 353 reviews

4.1
80%
Recommend to a Friend
91%
Approve of CEO
Trustpilot CEO Peter Mühlmann (no image)
Peter Mühlmann
257 Ratings
Pros
  • "Great people and not too stressful of an environment(in 18 reviews)

  • "They have free drinks, snacks, ping pong tables etc(in 17 reviews)

  • Cons
  • "They made some strategic blunders on the sales floor, but attempted to rectify them(in 10 reviews)

  • "You will spend your whole day prospecting only to find companies that have been reached out to by previous reps 100s of times(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 1.0
      Current Employee

      Forced to follow extortion methods

      Sep 25, 2021 - Team Leader in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I would say the food and working hours.

      Cons

      Started well, then my morals couldn't let me continue working for a company that is forcing me to extortion small businesses. Can't get in depth due to potential legal consequences but anyone who has worked here and has morals in good standings knows what I mean.

      Continue reading
      2 people found this review helpful

      Trustpilot Response

      People Business Partner

      Hi there - whilst the details here are vague, the severity of the business practices you allege Trustpilot engages in are significant. Extortion in any measure fundamentally goes against what Trustpilot stands for and we strongly refute that we use such methods in any of our business dealings. Morals and ethics are so important to us and so there’s no ambiguity on where we stand on this topic, our Code of Ethics, amongst other documents, are publicly available on our site for anyone to view.

    2. 1.0
      Former Employee, more than 1 year

      The most unethical company in SaaS.... call centre.

      Jan 21, 2021 - Business Development Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very few, the best days are WAY behind this company. Used to have good people and a start up feel. Not anymore.

      Cons

      Toxic culture, zero diversity (it's just not important to them) Poor earning potential, saturated market and it's an automated out of the box product now that people buy off the website, if they don't then they should. Constant lies, constant direction and leadership changes, constant covering up of bad practice. No career progression, you may receive the word 'senior' in front of your job title which means absolutely nothing other than an unattainable target. HR? Falsified Glassdoor reviews. If this one goes missing it will only prove that point.

      Continue reading
      8 people found this review helpful

      Trustpilot Response

      People Business Partner

      Hi there. Thanks for your feedback. Even though it was disappointing to read, we're glad you shared it. We've grown up really fast as a business in the last few years and are proud of the progress we've made in these areas. Career progression is more transparent and accessible than ever before with the recent launch of our job architecture. We're making our hiring processes and practices more and more inclusive, and having open conversations about diversity and ways we can ensure everyone has an equal voice here. And yes, some leaders have come and gone and our strategy is always evolving - but we're a nimble, fast-moving company. So that's only natural. We're not perfect and we don't pretend to be. But we do strongly refute the accusation that we engage in lying, cover ups, or falsifying Glassdoor reviews. That would go against everything we stand for and believe in. Again: thank you very much for writing this. We welcome all feedback - good and bad. We wish you the very best for wherever your career takes you next.

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    4. 1.0
      Former Employee, more than 1 year

      If you are a independent thinker - AVOID

      Nov 22, 2020 - Anonymous Employee in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overpaid, Nothing else come to mind.

      Cons

      No room to add value.

      Continue reading
      2 people found this review helpful

      Trustpilot Response

      People Business Partner

      Hi there. We believe that every person at Trustpilot adds value and makes an important contribution towards us becoming a Universal Symbol of Trust. It’s really unfortunate that you didn’t feel that was the case while you were here with us but, nevertheless, thanks for all of your efforts while you were a Trustie. And thanks for sharing your thoughts with us on Glassdoor. We appreciate it.

    5. 1.0
      Former Employee

      Avoid avoid avoid

      Mar 4, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The staff that’s about it

      Cons

      Where to start.. Management are incompetent, unhelpful and bullies. A management built on top performers, which on paper seems a good idea. However some of the managers not all are probably the worst managers I’ve ever dealt with. People under achieving are offered no help. Staff are spoken to with absolutely no respect and offered no guidance to become better. Some are never in the office and are dining off previous success as reps, couldn’t care less about how you are doing and offer no support. The lack of people skills is absolutely astonishing. The VP is aware and has received numerous complaints leading to HR issues but gets washed under the carpet. Imagine being a manager and detested by everyone... it’s sad

      Continue reading
      3 people found this review helpful

      Trustpilot Response

      People Business Partner

      Hello and thanks for taking the time to write this. It’s taken us a little while to respond to all of our recent reviews, but we have been listening! Despite some of the strategic adjustments we’ve had to make due to the economic consequences of Covid, one thing we’re not compromising on is investing in leadership development. Leaders have a real influence on a person’s experience working as part of any team - even their smallest words and actions can affect things for the better or worse. Your experience of leadership at Trustpilot doesn’t necessarily match our own - but one thing is for sure: we know we’re not perfect, which is why we’re putting more and more resources into making sure leadership is consistently of high quality across Trustpilot. You sharing this with us is another learning that will help inform that. So, again, thank you for this and for being part of our team. We wish you the very best of luck for the future!

    6. 1.0
      Current Employee, more than 1 year

      1 star for Trustpilot

      Sep 5, 2019 - Sales Representative in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun people, nice office location and facilities.

      Cons

      Management is incompetent... promoting from within is brilliant but promoting someone based solely on sales record rarely works out. On the occasion they have hired management not based on their selling (in fact they never sold Trustpilot before), they were still utterly clueless.... Very male heavy, and the few females in the office receive a lot of “banter” shall we say... What the recruitment team sells and what the job actually entails are two very different things. If they were honest upfront it would still be a great job, but the fact you have lied just leaves a bad taste. Fortunately I enjoy the people I work with, but you will be much more successful if you are “one of the lads”. Working across other departments is pretty good compared to most businesses, except from compliance which is unfortunately so important to our business :(

      Continue reading
      1 person found this review helpful

      Trustpilot Response

      Trustpilot

      Hey. We’re really glad you took the time to write this review. Everything you’ve listed under cons are things we’d want to put right as quickly as possible. Managers make a real difference to how it feels to work somewhere. That’s why we’re planning to invest more time and resources in developing leaders across Trustpilot so they’re effective at supporting people grow and achieve during their time with us. You could really help us with this. Please get in touch with HR in confidence so we can understand how to prioritize changes that’d make a real difference to you. Hopefully we’ll speak soon!

    7. 1.0
      Current Employee, more than 3 years

      What an incredible company, let down by sales ‘leaders’ on the London sales team.

      Jun 10, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The brand is really going somewhere and the product is developing incredibly quickly.

      Cons

      So many parts of the business are excelling: the brand, our new executive leadership team, marketing, training, our product, customer success. The London sales office though is breaking, covered by semi impressive revenue. The truth is, bad decisions are being made led my inexperienced sales managers mostly promoted on their sales numbers not their leadership or management ability. The senior sales leadership in London is the root of most of the bad behaviours by being unapproachable and not visible most of the time. Poor standards are being set which encourages corner cutting, laziness, ‘do as I say, not as I do’ management. Diversity has improved for the most part. There is a team which struggles with it, yet it’s excused and allowed by senior leadership because of who the manger is. We are a forward thinking, modern tech company with progressive views… unless you’re on that team. There is an incestuous group of “leaders” who protect each other and ignore the rest. Decisions are made by this small inner circle who pretend to trust each other. Favouritism plays a big part which strengthens this circle, which has been a big reason behind skilled people being held back and leaving.

      Continue reading
      4 people found this review helpful

      Trustpilot Response

      HR Business Partner UK & APAC

      Hi there! Thanks for taking the time to tell us about your experience working here at Trustpilot. We’re really glad you share our view that our product and our brand is helping us go places fast. Diversity and leadership are really important to us too though, so we’ll take this feedback on board and make sure both get the attention they deserve. After all: we want to take Trustpilot to the next level and getting both of these things right will help us get there. Thanks again for sharing.

    8. 1.0
      Current Employee

      Trump's Whitehouse

      Sep 10, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well paid salaries & commission.

      Cons

      Similar to Trump's Whitehouse... - Revolving door of employees - VP dislikes confrontation and hides behind his managers; if you cannot find him, he might be out golfing or at the pub - Lack of structure, integrity and vision - Lack of respect towards women (almost zero) - "Scratch my back and I'll scratch yours" mentality

      Continue reading
      5 people found this review helpful

      Trustpilot Response

      Senior Recruiter

      Thanks taking the time to leave a review. We appreciate your feedback and will make sure it’s shared with management. Our new HR Business Partner in London is aware of these concerns and we hope you’ll speak to her if you’d like to discuss anything further.

    9. 1.0
      Former Employee, less than 1 year

      this is the worst company ive ever worked for

      Oct 15, 2021 - BDR Representative in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the pro is that i do not work there currently

      Cons

      horrible leadership, bad culture, bad vibes, i hated my time here so much

      Continue reading
      1 person found this review helpful
    10. 1.0
      Former Employee, less than 1 year

      Frat House

      Oct 13, 2021 - Sales in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not many, if any come to mind with the exception of a few smart people.

      Cons

      Frat house culture. Immature team and ping pong games more important to most than business. Poor leadership across the board for SDR and AE roles. Very top heavy sales org where a very small % of AEs/SDRs hit even 80%. CS team does very well and has good leadership. High turnover. Training exists but is poor. Poor SalesOps support based in NYC for Denver team. Lightest equity incentives you will find in tech.

      1 person found this review helpful
    11. 1.0
      Former Employee

      No thank you

      Oct 8, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not actually relevant. They have a ping pong table. No idea why that matters.

      Cons

      The diversity here is terrible, the pay is awful, and the culture is bad. You'd be better off being homeless then working here. Also, it is a legal requirement that every job listing in Colorado have the compensation listed, and Trust Pilot doesn't do that. You can be fined 10,000 dollars per violation, and they don't care, because they hate their employees so much they'd rather risk a fine then let their employees know their disgusting pay rate.

      Continue reading
      2 people found this review helpful
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