Trustpilot Reviews

3.9

72% would recommend to a friend

(724 total reviews)

Adrian Blair

85% approve of CEO

67% positive business outlook

Trustpilot has an employee rating of 3.9 out of 5 stars, based on 724 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trustpilot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

724 reviews
1.0
26 Mar 2022

Incredible failure. BEWARE

Recommend
CEO approval
Business outlook

Pros

None. The culture is toxic.

Cons

Where to start. Mass sackings. Toxic culture. Weak leadership. This outfit is the worst of the worst in almost every sense. The only reason people used to be happy here was due to a good bunch of people long since led to slaughter so others could grasp power and maybe a below inflation payrise. That's now gone. The 'HR' team... are truly shocking and almost relish trying to run the place like a police state. Countless genuine examples of leaders in many functions doing things for their own self promotion at the detriment of mid or low level staff. Let's not get started on sexual harassment topics... video evidence is floating around rest assured. If you're selling and enjoy double glazing sales processes give it a go. If you want to be micro managed you will love it! Want to pitch a product that is nowhere near a SaaS solution? Come on board. Want to work with junior sales managers and ring a bell like 1990 when you blag a client into paying you 1k aov then sign here and your onboarding will be done in the pub after you sign your pip. You'll not hit target either way as this is nothing but an automated sell nowadays in a market that quite frankly has moved on. Seen an advert with 4.5 stars plastered on it? Yeah you can get that for free... Trust on the Internet? Come on... reps make up the pricing remember? I can honestly say some of the most horrendous human beings I've ever crossed paths with in life reside at this place. I can not stress how unhappy myself and many others were here. Its not a spring board to SaaS sales despite what your told. Try getting a decent job at a comparable level / title elsewhere... no chance. Hope anyone internal reading this takes a good look at themselves. Anyone thinking of joining you are insane. Final note, I fully expect this review to be taken down so screenshot it while you can, this place I hear has a storied track record of removing glassdoor reviews (yes it's quite possible) Accept what you are and it would be nice to see this one remain as a genuine flag to people considering this place as somewhere to invest their time. #trust Hows the share price doing? 🤔

1.0
28 Apr 2022
Recommend
CEO approval
Business outlook

Pros

A well-known brand, although it feels like you must legally mention that on every phone call with a prospect

Cons

In my time at Trustpilot I have seen it transform from a buzzing, sales-driven business to a post IPO fun-vacuum. The staff that are still there are treading water waiting for a better opportunity and the new leadership brought in have no knowledge or interest in what made Trustpilot successful. A soul-less, face-less HR department have created a culture of fear whereby staff are actively avoiding socializing or engaging with each other through sheer panic of punishment. A bar has now been set where any minor indiscretion is treated like an International War Crime. We recently lost a huge chuck of the best-performing Sales Reps and Managers, everyone know feels that HR will treat you as 'guilty until proven guilty' which has led to a raft of resignations. The product is well-known, however there has been zero investment for some time now, so sales reps are basically selling the name for three times the price of the nearest competitors. Savvy prospects know that Trustpilot competitors can offer a better service for a fraction of the price.

2.0
18 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Good location, ambitious people. Copenhagen office is very well managed but London is awful.

Cons

The UK office is really badly managed with a very high staff turnover. You'll be chained to your phone and have to log how many calls you've made every hour. It's a telesales role, not business development. You work from a script and can't deviate. It's a review company so they get enployees to write good reviews on glass door.

Viewing 1 - 3 of 724 Reviews

Glassdoor has 763 Trustpilot reviews submitted anonymously by Trustpilot employees. Read employee reviews and ratings on Glassdoor to decide if Trustpilot is right for you.