Twilio Reviews | Glassdoor.co.uk

Twilio Reviews

Updated 13 Jul 2019

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Found 154 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
95%
Approve of CEO
Twilio CEO Jeff Lawson
Jeff Lawson
121 Ratings
Pros
Cons
  • "Growing pains that come with rapid expansion(in 24 reviews)

  • "The typical growing pains of working with a fast-growing company(in 8 reviews)

More Pros and Cons
  1. Helpful (5)

    "The nine values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    The company is determined to hold to it's nine value as it grows, and this makes it a fantastic, honest and open place to work. I've never been part of such a large team that is so passionate, committed and truly believe in what they are doing. The work life balance is fantastic, with unlimited PTO and a "family-first" attitude, burn out is tackled by being offered time to rest and relax. The perks are amazing, travel...

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    Cons

    I fear that the company will lose the ability to scale it's communal, family feel as it grows, but the C-level team is working extremely hard to tackle this problem before it becomes one.

    Twilio2014-09-01
  2. "Can't build Culture with RSUs and stock options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - UI-UX Designer in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    The money is sweet... it is more than the average anyway Benefits are good...(including stock) Most times you can slack for hours during the day and no one cares...

    Cons

    There is deffo something wrong here in regards to culture and inclusivity... When I visited HQ in SF for the on-boarding sessions, I was impressed that no one invited me to hang out. It's like you are invisible. Although the office(s) there is huge it is totally sterilised with no vibe or emotion. Probably everyone is busy checking the share price. Other offices are too small to have any character of its own....

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    Advice to Management

    Try to build some culture. If you can't handle other offices and locations just keep everything in SF.

    Twilio2019-05-16
  3. "Best Place I've Worked..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Great culture is very inclusive with strong leadership that puts the people first. The product is strong and the space is very interesting.

    Cons

    The product is very technical, so you have to be committed to learning if you want to be good at your role. Also, the company is growing so fast that the pace is very fast. I don't see either as a 'con,' but rather, the challenge of working for a great company.

    Advice to Management

    Continue doing what you are doing.

    Twilio2019-07-13
  4. Helpful (7)

    "Fast growing but ruthless company"

    StarStarStarStarStar
      Former Employee - Sales in San Francisco, CA

      I worked at Twilio full-time for more than 3 years

      Pros

      -Talented, smart & experienced executive team -Leading CPaaS product -Stock performance -Aggressive commission plans (at least while I was there) -Commercial sales segment doing exceptionally well - most reps are far exceeding plan -Budding sales culture -Good alignment with marketing -Employees are friends with each other outside of the office

      Cons

      -More focus on looking good in front of the right people vs. actual performance -Executives will not own their mistakes, would rather offload blame and fire scapegoats -Dehumanizing, tyrant executives who will cut you off mid-sentence and bring down morale -Culture of judgment where you could be alienated for a mistake -Secretive, "big brother" leadership style where little info is shared with individual contributors...

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      Advice to Management

      -Treat employees like people, trust, empower and encourage -Leave the Oracle/Salesforce cutthroat culture in the past - it's possible to aggressively grow a business and not leave dead bodies behind -Give employees & management constant feedback on performance, too little of this happens today -Get organized, too many employees using different systems for video conferencing, email/SFDC integration, slides, etc...

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      Twilio2019-07-01
    • Helpful (4)

      "Encouraged to be your authentic self. Not big in hierarchy- Welcome to Twilio Dublin"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Accountant in Dublin, Dublin
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Twilio full-time for more than a year

      Pros

      Twilio is a great employer. I appreciate it especially when I compare myself to my peers in other tech companies. We get paid very competitively and the perks are amazing. The job itself is rather interesting as well. I love the very caring and chilled atmosphere in the office - coming from a financial background , the flexibility my managers give me and the autonomy is amazing and I for one am very appreciative of it...

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      Cons

      - As in any company you will encounter issues and you will not be happy with many things, it's not Paradise.However , I found that the more we put in the more we get back. - Very fast paced environment. - You get a lot and you have to give back more.

      Advice to Management

      Work on the on-boarding process for new hires more so we can ramp up more quickly onboard people in larger batches and have events for them to get to know current full times because it can be a bit difficult when it seems like everyone already knows each other. More communication across departments especially with peers in SF.

      Twilio2019-05-24
    • Helpful (3)

      "Great opportunities in an exciting company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Finance Analyst in Dublin, Dublin
      Recommends
      Positive Outlook

      I have been working at Twilio full-time for less than a year

      Pros

      Lots of pros here: 1. Twilio is experiencing a huge amount of rapid growth. This gives employees an opportunity to get a vast amount of experience in senior tasks that may not be possible in more established companies. 2. The benefits are excellent - health insurance, well-being monthly allowances/perks and great stock plans. Parental leave and PRSA pension were also recently added, putting us on a level playing field...

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      Cons

      Some cons due to the rapid growth: 1. There is risk of burn-out for some employees, due to the rapid growth - however & keeping up with the pace of change, however, this is acknowledged by management and not ignored. 2. Internal processes are not yet where they need to be - but it is a case of progress over perfection. This is to be expected in a growing company. 3. Working across multiple timezones can affect...

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      Advice to Management

      Keep working on enablement & on-boarding. The culture & values right now are truly fantastic - so let's ensure we keep that same vibe as we grow.

      Twilio2019-05-22
    • "Good overall company. Hot and cold teams. Ego risks."

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Twilio

        Pros

        Solid product in a good space. Going to grow on this basis alone. Lots of chances to stand out Always a challenge Great, energetic people. Rewards for giving back Doers and builders stand out

        Cons

        Egos alienate good people and overlook risks. eg 1 SF-centric mentality forgets simple things like different time zones and cultural differences. eg 2 Product teams face competition with the attitude of “XXX is barely a product”, even in the face of customers spending millions on these supposed “non products”

        Advice to Management

        Customers come first. Too often decisions got made to appease a manager - not a customer. Customers pay the bills. Conflicts between teams and offices aren’t healthy. Bridge. Don’t divide Watch out for the hypocrisy. Diversity isn’t just about gender.

        Twilio2019-06-03
      • "Fantastic company - once in a career opportunity to grow"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Twilio full-time for more than 3 years

        Pros

        Great company - truly values diversity and autonomy at every level of the business. Supports employees through ongoing education, employee resource groups, volunteer opportunities, etc.

        Cons

        Still ironing out some growing pains due to the rapid, post-IPO growth they've endured.

        Twilio2019-05-15

        Twilio Response

        May 18, 2019CPO

        Thanks for your feedback. We continue to work on ironing out our growing pains. If you have suggestions or areas of concern, please bring them forward!

      • "Great Company, Leadership and Coworkers"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Customer Account Executive in Atlanta, GA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Twilio full-time for less than a year

        Pros

        1. Transparency and access- Within the first six months of working at Twilio in a remote office, I personally met with 5 C-levels here. There are constant "ask me anything" type forums and feedback is encouraged. There is always something to contribute, and I know that in my short time here I have made an impact. 2. The people - smart and genuine people work here and its easy to be inspired to be greater. "All-in"...

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        Cons

        1. Lots of internal inefficiencies - learn to "be ok" that there isn't a process to everything (or most things) 2. Easy to be overwhelmed and overworked. There is always something to fix or take ownership on. There isn't always a clear path. You can get a little emotional if you don't anticipate this. 3. Remote employees are often an afterthought. Logistics with everything from scheduling meetings, technology,...

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        Advice to Management

        1. Continue to ask and implement feedback from employees. 2. Incentivize all departments to be a revenue focused company. (More Sales Spiffs wouldn't hurt $$$) 3. Our customers are our best marketing assets, and easiest revenue generation. We should be doing everything possible to make it easy for them to evangelize and inform themselves on Twilio.

        Twilio2019-05-03

        Twilio Response

        May 18, 2019CPO

        Great feedback - thank you! If you have pain points or suggestions for our remote employees - please bring them forward. We'd be happy to discuss.

      • Helpful (4)

        "Blaming and oppression"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Software Engineer in Tallinn
        Doesn't Recommend
        Neutral Outlook
        No Opinion of CEO

        I have been working at Twilio full-time for less than a year

        Pros

        Stocks, business travels, snacks, free lunch.

        Cons

        There is no such thing as a work-life balance. Be ready to work as much as you are required to. Twilio is an international company, and nobody cares if it's already night on the other side of the ocean. Think twice on every word you say, as anything that can be interpreted as an inappropriate language can and will be used against you during performance reviews or as an argument to put some pressure on you during any...

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        Advice to Management

        Don't let managers threaten their subordinates. Stop silencing alternative opinions.

        Twilio2019-06-04
      Found 154 reviews