Twitch Employee Reviews about "upper management"

Updated 9 Jan 2018

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3.8
65%
Recommend to a Friend
71%
Approve of CEO
Twitch CEO Emmett Shear (no image)
Emmett Shear
190 Ratings
Pros
  • "Great perks and stimulating work if you're in the right department(in 21 reviews)

  • "And the work/life balance is pretty good, people rarely work nights or weekends on my team at least(in 16 reviews)

Cons
  • "Still some growing pains from being a growth focused startup to a more mature company(in 13 reviews)

  • "Because of mandates from upper management pushing a product or idea because they think it will drive minutes(in 8 reviews)

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Reviews about "upper management"

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  1. Helpful (16)

    "Twitch Was Started By Passion. Now It's Overrun With Politics and Communication Magic Tricks"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Twitch full-time

    Pros

    Some of the most intelligent individuals in the business got their start here doing what they love.

    Cons

    CLARITY. The operation is mostly governed by people that refuse to reflect upon failures to and iterate upon those action. Some upper management aren't held accountable for keeping information clear to those they manage, and things are thrown to this last minute caution to the wind on release. Highest level management is convinced people don't succeed because they don't put in the effort. Many employees don't believe in the product nor care to be educated.

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  2. Helpful (9)

    "Some severe problems need fixing, wait till they blow over"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twitch full-time for more than 3 years

    Pros

    Twitch, at least in the beginning, attracted several talented folks in both product and engineering who are passionate about gaming and streaming. It feels amazing to be surrounded by people who understand the same gaming subculture as you do. Non-gamers who join are often quickly converted into enthusiastic gaming supporters and find their own preference (whether it be MMOs, shooters, fighters, platformer, mobile games, or even boardgames). If you're an IC, the work/life balance can be good and having unlimited vacation is nice. There are also the catered free food and snacks, gym perks, commute perks etc. Finally, you also get to impress other gamers when you tell them you work at Twitch.

    Cons

    As previous reviews have pointed out, Twitch is not in a good place at the moment. Senior management has not shown strong leadership or consistent decision making. This, together with the immense growth and urgency Twitch has experienced in the past year, has led to a lot of frantic scrambling in the company. There are too many proposals, too many directions, too many sprawling goals and far, far too many voices in the room. Having upper management re-enforce discipline and central strategy to get everyone in line would be nice, but the execs are too inexperienced and/or overburdened (our exec suite is short staffed) to handle this. If you're a manager (whether it be tech lead or director), you will find it hard and stressful to plan, and to maintain a workable roadmap for your team. In Twitch's struggle to find ANYTHING to boost KPIs, teams are trying out ideas left and right, often dumping sudden workloads on other teams in the process, and leaving the projects half-finished. Company morale has been tanking, and people are left stressed and anxious. I highly not recommend anybody join until the leadership and coordination problems are fixed.

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  3. Helpful (22)

    "In decline"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twitch full-time for more than a year

    Pros

    Good perks Amazon stock performs well

    Cons

    Dysfunctional upper management CEO micromanages More Amazon influence everyday Poor communication Poor product vision Vesting happens soon

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  4. Helpful (23)

    "Management focuses on results instead of building a great company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Twitch full-time for more than 3 years

    Pros

    The core product is awesome and the Twitch community loves us for what we do. It feels great to enable thousands to make a living while doing what they love. While the company culture has dissipated over the years, it is still generally a fun place to work, and most people who work there are passionate and cool. Vacation policy is lax, benefits are great (although relatively standard for a SF tech company). If you love video games and nerd culture you'll probably enjoy working here.

    Cons

    We hire new product managers all the time, yet lack a unified product vision. Even with our small army of product managers, it seems as though our CEO and one or two close to him make almost all major product decision. Products commonly launch feature-bare, often lacking some of the most basic functionality you'd expect. This is a result of extreme pressure from management to launch as many features as fast as possible in hopes that it might improve minutes watched. We launch too many bad products because of this. We lack a strong culture. There is no true north to set our gaze upon. No lofty ambition to help people express themselves and build community with our platform. As far as I can tell, Twitch's sole purpose is to grow minutes watched, by likely impossible (or at best unrealistic) margins month over month, year over year. That's not sexy or exciting or inspiring or making the world a better place. This extreme focus on metrics has caused us to make decisions that don't benefit our users. Career development is a struggle for most. Twitch is more ready to hire directors and VPs from outside rather than promote those with institutional knowledge from within. I can't tell you the number of times I've been asked to submit a proposal ("OP1") for where I'd like my team to grow, what roles I'd like to hire for, and what we'd like to accomplish in the next year, only to never even see a shred of meaningful feedback. The next year, you're asked to submit another OP1 with 0 retrospection as to the previous year's lack of movement. This has happened not just once or twice, and has left me feeling as though I've stagnated in my personal career, and failed my direct reports as a manager. Inter-departmental communication is poor. Very few teams (outside of science) share updates, leaving little opportunity for feedback, collaboration, analysis of successes/failures, or simply patting eachother on the back for work well done. Even though I've been at the company for many years, I still don't believe I have the avenues to pitch new initiatives or give feedback on others. Even worse, on more than one occasion I've had to deal with newly hired product managers or business unit owners making substantial changes to products and areas my team owns, without my consent or even advanced notice. How does this happen you ask? Because of mandates from upper management pushing a product or idea because they think it will drive minutes. Recurring theme here.

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  5. Helpful (3)

    "Lots of growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twitch full-time for more than 3 years

    Pros

    - lots of smart people - lots of opportunities for growth - strong engineering culture - great for gamers, still great even if you're not

    Cons

    - inexperienced upper management - inexperienced product management - lots of changes in direction - uncertainty as to how to grow the origanization

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  6. Helpful (36)

    "Real Life Twitch Chat"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Twitch full-time

    Pros

    - Gamer's haven with pc and console rooms, arcade, and live esports viewing - Food, perks/benefits, time off

    Cons

    Twitch as a company largely reflects its online culture: gamers with egos larger than their talent creating a disorganized workspace where the louder your scream the more you get noticed. Quite literally, the internal chat could be a snapshot of Twitch chat. If you like to game, argue, and fight, you'll love it here. Upper management has lost control of the company; people say and do whatever they want. Imagine an environment where directors/VPs set the precedent of yelling, screaming, and throwing fits over a game. Imagine an environment where angry gamers never learned to behave; that's Twitch. If you want a professional environment to develop and grow, you're better off looking somewhere else.

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    Twitch Response

    February 8, 2016

    Would love a chance to chat further with you and find out more about your specific area. Totally open to chatting completely off the record and confidentially. If you're a current employee, you know how to reach out to me. thanks, Arthur Yamamoto Director of Recruiting

  7. Helpful (14)

    "Low to no growth opportunities. Underqualified upper management team"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Twitch full-time

    Pros

    If you're into video games, this is a dream come true. Work during the day, video game with coworkers after. Have exclusive scoop on gaming news and events.

    Cons

    - There is literally no growth opportunities here. If you join Twitch, expect to stay at your title forever. - May as well not give a salary raise because the raises here are negligible - Upper management is under qualified and doesn't really know what they're doing. - The company will never promote you. Instead of promoting loyal and hardworking engineers to senior engineers, we are literally hiring from outside. Engineers who I don't even consider is a senior engineer nor respect as senior. There are a handful of employees who have worked here for years that deserve the senior engineer title WAY more than these so called newly hired senior engineers. Please change this.

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    Twitch Response

    February 18, 2016

    If you are a current employee, I'd love to chat with you completely off the record. Your perspective is obviously concerning, and I'd love to see if there's anything I can do to help. I do think there are plenty of growth opportunities and examples to support that. You know how to reach me if you're here, would love to chat! thanks, Arthur Yamamoto Director of Recruiting

  8. Helpful (23)

    "not so hot"

    1.0
    • Work/Life Balance
    • Compensation and Benefits
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Twitch for less than a year

    Pros

    Twitch is a flexible work environment, to the point where not much gets done. It is also a good (and common) place for new grads.

    Cons

    Not an environment for professionals. Work time is lax, games are prevalent and people bail on meetings to go search out snacks. Engineers are coddled and problem employees are not dealt with appropriately. There is no real planning and lots of deflection. Upper management is often too involved in the wrong things.

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