U.S. Bank Employee Reviews about "upper management"

Pros

Work From Home is an option, the pay is average, Most co workers are nice and helpful

Cons

Management and Upper Management only care about your numbers, the phone tree system is broken and most of the calls you get are not fraud calls you will mostly only get mistransfers from other uninformed bank employees and then you’re not able to help the customers you just have to transfer them again anyway. The whole way of handling fraud calls broken, nobody cares to fix it, they just want you to be a robot and answer random calls all day,

Pros

It's better than not having a job, especially during the current pandemic, Covid-19.

Cons

Way behind the curve when it comes to technology. Company does a very poor job of having two way communications that are open and honest. Most employees are fearful of being fired if they recommend any changes that goes against how management operates. Management is very slow to change and the majority of upper management is run by older white men that have the attitude of "if it's not broken why fix it" mentality. During the current Covid-19 situation management did send out surveys to their employees pertaining to the current work situation where a large number are working from home. Management is able to save money by not continuing to lease out large office space across the country which was included in the survey. If they have these employees working from home on a permanent basis, it would only be fair for U.S. Bank to pay the employees more since they are using their own homes as offices. While working from home will U.S. Bank assist the employees pay for their increased electric bills; internet access fees; and expenses for computers, monitors, printers, etc.?

Pros

Great benefits- 401k. PTO after 3 months of service- (extra pto you have to buy from them!) hsa fsa, dependent flexible spending account,

Cons

Employee paid parking or fight for a spot in the free areas at corporate offices. Unrealistic goal expectations must talk fast do your job effectively Constant criticism. Lack of management support (due to managers being over worked by higher ups/company delicacies. Insufficient and rushed training. No time off calls to get more help with understanding with specific areas of concern directly with a superior. No delegated assistant managers that are available to help during their shift because they have them on calls too but expect them to have time to help customers and us at the same time which results in delayed help and longer calls. Expected to explain details related to personal or health issues if you need time away or are stughling at work (which legally they cannot require you to release that but they make you justify yourself anyways) ethics line complaints are sent to hr who works on site and managers are notified even though they tell you at the beginning of the call that your information is confidential and will not be shared. Multiple systems fail consistently yet we are required to service customers and the time your system is down is counted against your adherence which makes it look like you just logged off to have a party! 30 days given after being wrote up for poor performance, if not met within that time you’re terminated. Required to promote tools that help customers use digital services instead of calling in (because it saves the bank money) which will eventually lead to our jobs being lost. Lack of trust in employees morale and education on banks policies and procedures and not given ability to service customers when it comes to difficult situations/unique circumstances, without consulting with upper management who are unwilling to help if they’re in a bad mood. Management dont have much more authority than employees do. No one knows what dept to transfer callers to nor Are bankers taught what department services what. Resources for answers are extremely difficult to navigate and mostly insufficient/not helpful.

Pros

Benefits, can purchase 1 week of vacation after 1 year with company

Cons

Lack of diversity in upper management