USAA Financial Foundations Specialist Reviews | Glassdoor.co.uk

Find jobs for Financial Foundations Specialist

USAA Financial Foundations Specialist Reviews

Updated 5 Sep 2019

To filter reviews, or .

4.4
81%
Recommend to a Friend
89%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
25 Ratings
  1. "Staff support is unreal at USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Relationship Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    USAA take as good a care for the staff as they do their members. I worked wiht USAA for almost 6 years and i've never felt so taken care of and supported anywhere else!

    Cons

    Being in the London office, the numbers are limited and so progression through the senior ranks can be slow, but from a starting point - progression is fast and supported

    Advice to Management

    No advice - keep doing what you're doing.

    USAA2016-05-24
  2. Helpful (2)

    "Excellent place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    - Company culture -incentives -benefits -bonus -college tuition assistance -amenities on campus -people willing to help

    Cons

    -inability to move up after many years there -little ability to perform work outside normal duties to gain experience

    USAA2019-09-05
  3. "USAA for life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Advocates employee empowerment. Casual Dress Code. Great Benefits

    Cons

    Schedule flexibility has improved, but could be better

    USAA2018-05-02
  4. Helpful (7)

    "It isn't for everyone and it's not changing for the better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.

    Cons

    USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. ... Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???

    Show More

    Advice to Management

    Go back to your roots USAA. Serve your members by focusing on REALLY empowering your employees to do the right thing .. because it's the right thing to do. Stop the up-selling of products ... your members trust you already and they will go to you if they need something. You lose trust by becoming a salesman instead of an adviser.

    USAA2018-04-26
  5. Helpful (1)

    "A Whole New World"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    You will be a part of the best mission ever

    Cons

    Be Prepared to Assimilate; Strangers everywhere

    USAA2017-12-29
  6. Helpful (1)

    "Financial Foundations Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great co-workers Lots of team building activities

    Cons

    Better Training Hard to be promoted

    USAA2018-01-08
  7. "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Benefits start on day one, great training, bonuses are generous, company that you will be proud to work for

    Cons

    The phones can be a grind

    Advice to Management

    Keep it up

    USAA2017-12-01
  8. Helpful (2)

    "Great benefits, and great culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great benefits and great people, working to help the military community. Everything you could think of available on campus so you never have to leave.

    Cons

    Very rigorous call center environment, if you’re not familiar with this it can take some getting used to. Constant micro-management.

    USAA2017-10-31
  9. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Amazing benefits-401k match of 8% dollar for dollar plus an additional 3%-9% given to you by the company. 18 weeks paid maternity leave for birth moms and 12 weeks for non birth parents starting 7/1/17. Free financial/insurance reviews on company time. Flexible work schedules and work at home positions. Opportunity for advancement. Beautiful workplace, awesome gym, discounted healthy food in cafeteria. On-site... childcare. Ethical company. Military-friendly. Holiday and annual bonuses. They do a LOT for their employees. I will never go anywhere else.

    Show More

    Cons

    Dealing with coworkers they push through training even though they don't have what it takes to live up to USAA's customer service standards or they don't catch on fast enough-makes the rest of us look bad when we have to fix their mistakes.

    Advice to Management

    Don't be afraid to get rid of people in training who just don't cut it. It just creates more work for the rest of us and makes USAA look bad.

    USAA2017-05-23
  10. Helpful (5)

    "Financial Foundation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    End of the year bonus. Potlucks.

    Cons

    No opportunity for advancement. Micromanagement. Very hard to get days off

    Advice to Management

    Leadership is not about a title or a designation. It's about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.

    USAA2017-02-18
Found 102 reviews