USAA Reviews

Updated Jul 30, 2021

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Found 3,944 of over 4,277 reviews

3.8
67%
Recommend to a Friend
74%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
473 Ratings
Pros
  • "great benefits and management team(in 627 reviews)

  • "Amazing Benefits; Amazing coworkers; great work-life balance(in 226 reviews)

  • Cons
  • "USAA has many former military ppl(in 135 reviews)

  • "Mostly call center environment if you don't want to take calls all day long(in 110 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great culture and sense of mission

      Apr 11, 2021 - Product Development Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Co-workers are friendly and great to work with, the strong sense of mission helps everyone rally around a common cause

      Cons

      Could have better compensation growth

      5 people found this review helpful
    2. 5.0
      Former Employee

      Worked here for 11 years in the States

      Aug 4, 2020 - Insurance Agent in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to be employees

      Cons

      Busy all the time, all year

      Be the first to find this review helpful
    3. 4.0
      Current Employee, less than 1 year

      New starter.

      Apr 10, 2021 - Member Service Representative I (MSR I) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!

      Cons

      Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.

      Continue reading
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    4. 1.0
      Former Employee, less than 1 year

      Accountability

      Sep 17, 2020 - Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Great people good location

      Cons

      UK management treat you like children

      Continue reading
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    5. 5.0
      Former Employee, more than 5 years

      Staff support is unreal at USAA

      May 24, 2016 - Financial Foundations Relationship Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA take as good a care for the staff as they do their members. I worked wiht USAA for almost 6 years and i've never felt so taken care of and supported anywhere else!

      Cons

      Being in the London office, the numbers are limited and so progression through the senior ranks can be slow, but from a starting point - progression is fast and supported

      Continue reading
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    6. 5.0
      Former Employee

      USAA

      Jan 12, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Its a great company to work for. The benefits are better than average while the pay is normal for the work (some companies pay more, but the benefits matching/health insurance/ and time off are worth it)

      Cons

      You have to work. When you show up be ready to work and work hard. Each minute is monitored.

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    7. 5.0
      Current Employee

      Analyst

      Jan 1, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great place to work -

      Cons

      Limited benefits in comparison to other companies

      Be the first to find this review helpful
    8. 3.0
      Current Employee

      Decent Enough

      Feb 10, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, fun place to work.

      Cons

      Lack of internal progression opportunities.

      Continue reading
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    9. 5.0
      Current Employee, more than 1 year

      Great place to work. They really care about employees and lots of opportunities to grow.

      May 8, 2015 - Risk Analyst in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      287 people found this review helpful
    10. 5.0
      Current Employee, less than 1 year

      Excellent place to work, great benefits and culture

      Dec 6, 2017 - SIU Investigator I With 25 Years Experience in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent culture, honesty and devotion to members and employees. Incredible benefits and perks. Salary is average, but annual and Christmas bonus make it surpass competition. Excellent Veteran employment opportunity

      Cons

      IT. Remote employees/work at home/ often issues take many calls to resolve.

      Continue reading
      238 people found this review helpful
    Viewing 1 - 10 of 3,944 Reviews
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