USAA Reviews

Updated Jun 30, 2022

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Found 4,975 of over 5,404 reviews

3.6
62%
Recommend to a Friend
67%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
967 Ratings
Pros
  • "Great benefits & supportive company culture(in 759 reviews)

  • "USAA is a great company to work for(in 381 reviews)

  • Cons
  • "USAA has talented engineers but I'd say the majority are just getting by skill-wise(in 410 reviews)

  • "lost of work which might impact work life balance(in 153 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about USAA

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    1. 4.0
      Current Employee, more than 3 years
      Featured Review

      Great company, Great Benefits, Great Culture

      Jul 9, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

      Cons

      The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

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      33 people found this review helpful

      USAA Response

      Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

    2. 5.0
      Former Employee, less than 1 year

      Excellent

      Nov 17, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      i loved working there to be honest

      Cons

      i don’t really think i have any

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    3. 4.0
      Current Employee, less than 1 year

      New starter.

      Apr 10, 2021 - Member Service Representative I (MSR I) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!

      Cons

      Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.

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    4. 1.0
      Former Employee, less than 1 year

      Accountability

      Sep 17, 2020 - Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Great people good location

      Cons

      UK management treat you like children

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    5. 5.0
      Former Employee

      Worked here for 11 years in the States

      Aug 4, 2020 - Insurance Agent in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to be employees

      Cons

      Busy all the time, all year

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    6. 3.0
      Current Employee

      Decent Enough

      Feb 10, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, fun place to work.

      Cons

      Lack of internal progression opportunities.

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    7. 5.0
      Current Employee

      Analyst

      Jan 1, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great place to work -

      Cons

      Limited benefits in comparison to other companies

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    8. 5.0
      Former Employee, more than 5 years

      Staff support is unreal at USAA

      May 24, 2016 - Financial Foundations Relationship Specialist in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA take as good a care for the staff as they do their members. I worked wiht USAA for almost 6 years and i've never felt so taken care of and supported anywhere else!

      Cons

      Being in the London office, the numbers are limited and so progression through the senior ranks can be slow, but from a starting point - progression is fast and supported

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    9. 5.0
      Former Employee

      USAA

      Jan 12, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Its a great company to work for. The benefits are better than average while the pay is normal for the work (some companies pay more, but the benefits matching/health insurance/ and time off are worth it)

      Cons

      You have to work. When you show up be ready to work and work hard. Each minute is monitored.

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    10. 4.0
      Current Employee, more than 3 years

      Times are changing

      Jun 30, 2022 - Project Manager in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay Bonuses Benefits Strong military support

      Cons

      Constant and rapid change with no clear direction Losing employee loyalty Lack of leadership decision making

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    Viewing 1 - 10 of 4,975 Reviews
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    USAA Reviews FAQs

    USAA has an overall rating of 3.6 out of 5, based on over 5,404 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 49% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has decreased by -5% over the last 12 months.

    62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.

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