USAA Reviews | Glassdoor.co.uk

USAA Reviews

Updated 23 March 2019
2,533 reviews

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3.7
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USAA CEO Stuart Parker
Stuart Parker
947 Ratings

Employee Reviews

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Pros
Cons
  • "Working in the call center areas can be exhausting" (in 327 reviews)

  • "Work life balance is a little lacking" (in 77 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "Unbeatable corporate culture. Good pay. Great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX (US)
    Current Employee - Business Advisor in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.

    Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...

    Cons

    It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.

    Advice to Management

    Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.


  2. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great place to work -

    Cons

    Limited benefits in comparison to other companies

  3. "Decent Enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at USAA full-time

    Pros

    Nice people, fun place to work.

    Cons

    Lack of internal progression opportunities.

    Advice to Management

    Promote from within as much as possible.


  4. "Staff support is unreal at USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Relationship Specialist in London, England
    Former Employee - Financial Foundations Relationship Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    USAA take as good a care for the staff as they do their members. I worked wiht USAA for almost 6 years and i've never felt so taken care of and supported anywhere else!

    Cons

    Being in the London office, the numbers are limited and so progression through the senior ranks can be slow, but from a starting point - progression is fast and supported

    Advice to Management

    No advice - keep doing what you're doing.


  5. "USAA"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Its a great company to work for. The benefits are better than average while the pay is normal for the work (some companies pay more, but the benefits matching/health insurance/ and time off are worth it)

    Cons

    You have to work. When you show up be ready to work and work hard. Each minute is monitored.


  6. "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mutual Fund Reporting in San Antonio, TX (US)
    Current Employee - Mutual Fund Reporting in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits

    401K 8% match on day one
    Time off
    Yearly Bonus Incentives

    Cons

    Technologies are up to date


  7. "USAA is strict but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (Less than a year)

    Pros

    Great pay working as a third party rep

    Cons

    Restrictive work environment, seems slightly outdated with it's training material

  8. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook

    I worked at USAA full-time (More than 10 years)

    Pros

    Great benefits, company 401k matching

    Cons

    Metrics are sometimes unattainable


  9. "Good Company, Crippling Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Chesapeake, VA (US)
    Former Employee - Claims Adjuster in Chesapeake, VA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Tuition Assistance, Benefits, PTO, Culture

    Cons

    Large workload, unprofessional management, no time between calls


  10. "Investment support services for the USAA Wealth Management group"

    StarStarStarStarStar
    Current Employee - Wealth Management Services in Lutz, FL (US)
    Current Employee - Wealth Management Services in Lutz, FL (US)

    I have been working at USAA full-time (More than 3 years)

    Pros

    Amazing benefits: 401k matching 8%, ton of PTO even starting out and it rolls over to keep accumulating, corporate parties and big events typically paid for year round, work at home opportunities, annual bonus, decent base pay

    Cons

    Taking back to back phone calls is tough, it can be very challenging to move within the company because it’s extremely competitive and more about who you know than what qualifications you have, typical workplace politics within a big company so there is some dysfunction within working groups to keep processes fluid and things are constantly changing

    Advice to Management

    Stay involved, don’t forget that you’re here for the lower level employees to be a voice and an advocate, not a dictator or superior to those around you. Stay in tune with the pulse of your people, if you’re not, you’re missing an invaluable insight to what really goes on with the heartbeat of the company.