USAA Reviews | Glassdoor.co.uk

USAA Reviews

Updated 29 Mar 2020

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3.6
67%
Recommend to a Friend
80%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
21 Ratings
Pros
Cons
  • "The first year on the phones are the hardest if you do not have previous call center experience(in 363 reviews)

  • "Very much out of touch with its military membership(in 127 reviews)

More Pros and Cons
  1. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA

    Pros

    A great place to work -

    Cons

    Limited benefits in comparison to other companies

    USAA2017-01-01
  2. "Decent Enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook

    I have been working at USAA full-time

    Pros

    Nice people, fun place to work.

    Cons

    Lack of internal progression opportunities.

    Continue reading
    USAA2018-02-10
  3. "Staff support is unreal at USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Relationship Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    USAA take as good a care for the staff as they do their members. I worked wiht USAA for almost 6 years and i've never felt so taken care of and supported anywhere else!

    Cons

    Being in the London office, the numbers are limited and so progression through the senior ranks can be slow, but from a starting point - progression is fast and supported

    Continue reading
    USAA2016-05-24
  4. "USAA"

    StarStarStarStarStar
     

    I worked at USAA

    Pros

    Its a great company to work for. The benefits are better than average while the pay is normal for the work (some companies pay more, but the benefits matching/health insurance/ and time off are worth it)

    Cons

    You have to work. When you show up be ready to work and work hard. Each minute is monitored.

    USAA2016-01-12
  5. "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Great benefits, the campus is great and the company is accommodating

    Cons

    There isn’t enough growth opportunity and pay could be a little more competitive.

    Continue reading
    USAA2020-03-29
  6. "Great Company, good benefits, lots of room to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Operations Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    USAA is a great company to work for. No longer a BOA, but stayed with the company

    Cons

    My direct manager was a nightmare

    Continue reading
    USAA2020-03-25
  7. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at USAA full-time for less than a year

    Pros

    Good Company, Better opportunity, Good Benefits.

    Cons

    Don't see any cons as employee

    Continue reading
    USAA2020-03-22
  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great training on focus on employees success

    Cons

    None I could think of

    Continue reading
    USAA2020-03-21
  9. "Awesome place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Service Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Great atmosphere, advancement opportunity, staff was amazing

    Cons

    Long work hours, stressful answering phones

    USAA2020-03-19
  10. "USAA is still amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 8 years

    Pros

    Honorable mission, tremendous benefits, amazing people, beautiful facilities

    Cons

    Competing priorities and limited resources result in some increased stressed

    Continue reading
    USAA2020-03-18
Found 2896 reviews
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