Pros
Large company working across all areas of financial services therefore plenty of varied work opportunities for those that don't like working in the same job for too long. Prior to the Royal Bank of Scotland takeover Ulster Bank was a company that paid it's staff well, recognised the staff's union, had a very low turnover of staff, staff at local unit level had delegated authority and accountability and operations were decentralised. It was a good place to work were everyone knew everyone else and pride was taken in customer service and in the business.
Cons
After the Royal Bank of Scotland takeover of NatWest and Ulster Bank a huge cost-cutting programme focussing on staff pay took place with the union largely being ignored and with new contracts imposed and pensions changed. Operations and authority (e.g. to lend) was centralised and customer-facing staff were given stringent sales targets. Staff turnover went through the roof and customer service hit the floor. Large parts of the business became difficult places to work in.
