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United Utilities Reviews

Updated 30 November 2017
34 reviews

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34 Employee Reviews

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  1. "admin/clerical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at United Utilities full-time (More than 10 years)

    Pros

    safe and secure workplace, excellent pension scheme, very health and safety aware, health care scheme, share scheme excellent holiday package and customer focused

    Cons

    if you do not live in Warrington and have to travel on motorway to get there it can be very stressful as there more and more idiots on the road

    Advice to Management

    Need to keep focused on employees not just profits


  2. "Great leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Utilities full-time

    Pros

    Great CEO delivering an exciting vision.

    Cons

    A little stuck in the past in some quarters.

    Advice to Management

    Keep going!


  3. Helpful (2)

    "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Whitehaven, England
    Former Employee - Customer Service Advisor in Whitehaven, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Utilities full-time (More than 5 years)

    Pros

    Wages were good, usually increasing year on year. Co-workers were also great, I have made long lasting friendships working there.

    Cons

    Management have deliberately manufactured an oppressive atmosphere. Any feedback is automatically dismissed as negativity. Management are also lazy and dishonest about the amount of work they actually do, spending inordinate amounts of time conducting private conversations in full view of front line staff, whilst claiming that they are "first to answer the call if a customer requests to speak to a manager".

    There is no consistency in the way the call centre operates. In the space of one year the call centre has changed from being 100% focused on dealing with incoming calls to 60/40 split between working on the phones and back office administrative work, requiring extensive training, and back again. Wasted time and money carrying these changes out.

    There is also an inordinate amount of pressure to sell insurance, usually by having a rep from the insurance company stalking around the office, listening in to calls, and leaving ghoulish cardboard cutouts listing the target to be hit for the month. Hitting this target does not yield any reward, as according to company logic, it is not sales, but instead "promotion". Targeted promotion.

    There are also too many different shift patterns, getting annual leave is next to impossible unless you are a member of management, the job itself is tedious, repetitive and, over time, deleterious to mental health, which is often disregarded by management. Other health concerns such as losing one's voice due to constant talking are also disregarded, under the guise of business needs.

    Advice to Management

    Listen to feedback, instead of automatically dismissing it as negativity. Do not manufacture and maintain an oppressive atmosphere. Do not simply disregard obvious health issues. Ensure that supervisors practice what they preach in regards to assisting front line staff with customer complaints and during high call volumes.


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  5. Helpful (4)

    "Chaotic and uncontrolled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Warrington, North West England, England
    Former Employee - Project Manager in Warrington, North West England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at United Utilities full-time (More than a year)

    Pros

    If you want to work in a real life version of West Wing where office politics are more important than doing a good job, this is the place for you

    Cons

    If your face doesn't fit you are doomed regardless of the work you do.

    Advice to Management

    Clear out 60% of your middle management. Then sack the remaining 40% in case you missed any of the wasters.


  6. Helpful (2)

    "Long serving employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Warrington, North West England, England
    Current Employee - Business Analyst in Warrington, North West England, England
    Negative Outlook
    Disapproves of CEO

    I have been working at United Utilities full-time (More than 10 years)

    Pros

    Nice offices, flexible working, free parking (head office), good on-site facilities, close to motorway network and shopping. Some great people (but don't be fooled by smiling assassins).

    Cons

    Poor pension scheme, poor pay compared to other industries, little to no career progression, sense of elitism and old boys network. I could go on but I'd be here all day writing this. My advice to anyone considering working for UU would be don't get sucked into the politics and use it as a stepping stone for moving on to better, brighter and more exciting things!

    Advice to Management

    A once great company thwarted by significant failures to both its customers and employees. It's seriously the right time to assess how well senior management and directors are performing. Create some passion that is cascaded down to front line staff! Plus stop putting fake reviews on here about how amazing it all is - it's so unbelievably apparent :-)


  7. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Current Employee - Anonymous Employee in Warrington, North West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at United Utilities full-time (More than a year)

    Pros

    salary & benefits are good
    nice campus / offices

    Cons

    pay rises are always delayed by 3-6 months. Its back dated but that not much good if you are struggling with your bills
    the systems are old and hard to use

    Advice to Management

    pay pay rises on time


  8. Helpful (4)

    "Wading through treacle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Doesn't Recommend
    Neutral Outlook

    I worked at United Utilities full-time (More than 8 years)

    Pros

    Big company benefits such as good holidays, pension, share-buy scheme and training.

    Cons

    This company moves so very slowly. Everything takes months to happen. If you join this company, this happens right from the beginning with recruitment. I have known candidates say "thanks but no thanks" when offered a job because of the tardiness of the recruitment process (e.g. 3 months or more in some cases).

    In general, middle and junior management are spectacularly incompetent and don't understand the processes they are managing, instead relying on their (doubtful) skills as a "people manager" to blag their way through. Every two years, because there are problems everywhere, they have a big "shake-up" and move the same managers around to mess up another area! Unbelievable but true.

    There are a minority of good managers amongst this mediocrity who become disillusioned and frustrated with the futility of battling to improve the efficiency and effectiveness of UU processes.

    Advice to Management

    If you are one of these managers - do the decent thing!
    Speed everything up.
    Don't manage by committee.
    Use managers who are experts in their field and empower them with a budget and the power to make decisions


  9. Helpful (4)

    "If you want to progress in your career steer clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Former Employee - Anonymous Employee in Warrington, North West England, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at United Utilities full-time (More than 3 years)

    Pros

    Good wages, good hours, training is good, team members are supportive

    Cons

    Unless your a favourite colleague you wont get anywhere, limited progression and everything is slow moving.

    Advice to Management

    Look after your team, them looking after each other is the only reason things get done how they should


  10. Helpful (1)

    "Forward Looking Organisation (albeit slow to change)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    - Great working environment and career progression opportunities
    - Very supportive senior management and leadership - large organisation so lots of different roles

    Cons

    - At times slow-paced and tend to revisit decisions too many times.
    - Change is progressive, but suffers from long periods of gestation


  11. Helpful (2)

    "Great place to work if you're aiming for mediocrity..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Engineer in Warrington, North West England, England
    Former Employee - Project Engineer in Warrington, North West England, England
    Doesn't Recommend
    Negative Outlook

    I worked at United Utilities full-time (More than a year)

    Pros

    Friendly colleagues
    Relaxed atmosphere
    Decent salary and benefits

    Cons

    Management and senior workers range from mediocre to clueless, which leaves you wondering how they managed to get to where they are.

    If you're seeking work with this company and happen to be clever, ambitious and talented, don't expect to get an offer of employment. The interviewing panel will undoubtedly find multiple reasons not to like you so expect a lot of curve balls to be thrown at you. If you have no talent or are less talented than those interviewing you, then the panel will probably warm to you and give you an easy interview.

    External hiring for senior posts means opportunities for promotion are limited and you will again end up with a manager or senior colleagues who know much less than you do (as above).

    Advice to Management

    Stop pretending your technical interviews are cutting the mustard and raise the bar in terms of talent, top down.


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