Urban Massage Reviews | Glassdoor.co.uk

Urban Massage Reviews

Updated 20 September 2018
24 reviews

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4.2
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Jack Tang
21 Ratings

Employee Reviews

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  1. Helpful (2)

    "Cliché, but I actually enjoy coming to work everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Massage full-time

    Pros

    Work hard play hard social team, unlimited holiday, flexible working hours, in and out of office perks such as breakfasts, juices, in-office massage, Perkbox membership etc. An open and transparent environment where every function is kept in the loop with business developments.

    Cons

    It's a struggle to find them, but we could have a few more in-office massages!


  2. "Do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massage Therapist in London, England
    Current Employee - Massage Therapist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Urban Massage full-time (Less than a year)

    Pros

    quite a few, but not lasting

    Cons

    They can stop letting you work with a blink of an eye: by receiving a single bad review your overall rating goes so low that, with the hundreds of people they hire every single month and enter with a full five-star rating, your chances to get a booking are likely to disappear. They do not care AT ALL if you explain that at the booking you were threatened to be given 1 star because the customer wanted to be massaged for free. You are rapidly overrun by therapists that enter with 5 stars as the company secures the right to get onboard millions of people thus reducing everyone volume of work, chances to get a decent salary and a stable job

    Advice to Management

    Poor consideration of the people working with, and not FOR, UM

  3. "Dynamic and Fast Paced Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Urban Massage part-time (Less than a year)

    Pros

    Fun & Young Dynamic Company

    Cons

    Constantly evolving and expanding company means fast changes

    Advice to Management

    Be mindful of how constant change can impact the wellbeing of your young staff


  4. "Less work more play"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Urban Massage full-time

    Pros

    Good company vision, good benefits and fairly nice office too with juices etc provided. Ping pong table too. Staff on the whole are welcoming and fun too.

    Cons

    Some of the middle management are a joke. The office vibe is so relaxed some people do simply nothing all day. More discounts on massages would be nice too as 10% isn't much!

    Advice to Management

    Be more ruthless and firm (can't just employ somebody because they're your mate) Some of the middle management are dead wood and would not get a job in any company.


  5. "Just a bit of a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Urban Massage full-time

    Pros

    Office location, fruit delivered to office, nice office (although too small for the growing team), cost price massage, customers generally nice and therapists mostly a good bunch to interact with. Really great product and business idea.

    Cons

    Company doesn't practice what it preaches, no workplace massage offered for us despite that being a big part of their business selling massage to workplaces. Office is too small and as a result Customer Service shoved in a tiny room with corporate team who are some of the loudest people on the planet. There is a ping pong table but can only really be used by tech team (who have a huge room) and the 'zen room' for relaxing is always used for meetings so cannot be used for its purpose. Customer service equipment not up to spec with the rest of the company.

    Advice to Management

    Create a better environment for customer service and improve the on boarding experience for therapists, it's just plain awkward! Create a culture of awareness for those around you (i.e. Keep the noise down) and update tech for customer service. I also can't comment on the CEO as he never acknowledges my existence.

    Urban Massage Response

    11 Jun 2018 – People and Talent Executive

    Thank you for your feedback! We are always trying to make Urban Massage a better place to work for all.

    We have started to increase the amount of workplace massage offered, with us endeavouring... More


  6. Helpful (1)

    "Challenging, fast-paced and enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in London, England
    Current Employee - Senior Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Massage full-time (Less than a year)

    Pros

    Great working environment, people and company ethos. A great mix of start-up vibe with a well structured larger company.

    Cons

    None really, more free massages would be good :)


  7. "Great progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Massage full-time (More than a year)

    Pros

    New company. Friendly staff. Good wellness ethos. Good pay.

    Cons

    not really got many cons

  8. "Interview Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Assistant in London, England
    Current Employee - Office Assistant in London, England
    Recommends
    Approves of CEO

    I have been working at Urban Massage full-time (Less than a year)

    Pros

    Probably one of the best interview processes I have experienced. Communication was fab, whether this was keeping me informed of any updates or simply just checking in with me. I felt comfortable during both interviews instantly, which hopefully helped with my interview performance. The whole process was speedy and the environment was warm and welcoming. Overall A+ experience.

    Cons

    I can't think of anything negative.


  9. "Fun, Fast paced and tons of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Massage full-time

    Pros

    Just a wonderful team where laughter is encouraged and hard work is celebrated.

    Cons

    Could be more benefits offered


  10. "Positive and healthy environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - CRM Executive in London, England
    Current Employee - CRM Executive in London, England
    Recommends
    Approves of CEO

    I have been working at Urban Massage full-time

    Pros

    Bately a week passed between my first phone interview and the job offer.
    The UM team was quick, helpful and efficient during both recruitment and onboarding.

    The environment is the healthiest I've worked in so far. People are friendly, intelligent, and respectful of your work. The positive company culture ensures that all employees feel valued and un-pressured: the best combination for motivation to do a good job. No micromanagement.

    The company is expanding and re-defining structures and processes in a very efficient way, making sure that we don't lose momentum as we grow, and involving everyone in the task.

    Cons

    The ping-pong table can be distracting.

    The only serious con I can think of is the fact that bank holidays are included in your annual holiday allowance. That's 8 days. It sort of forces you to take holidays around specific dates if you don't want to waste isolated days off here and there.

    Advice to Management

    Keep up the good work