Urban Reviews | Glassdoor.co.uk

Urban Reviews

Updated 13 Jun 2019

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Found 30 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
83%
Approve of CEO
Jack Tang
22 Ratings
  1. Helpful (1)

    "Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Massage Therapist in London, England
    Recommends

    I have been working at Urban part-time (Less than a year)

    Pros

    Flexible Working Hours and good pay

    Cons

    None to speak of, I enjoy it.

    Urban2019-02-23
  2. "Seemed great but they are clueless."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Osteopath in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Urban part-time (Less than a year)

    Pros

    Meeting great patients at a variety of locations.

    Cons

    No confimation of parking. No confirmation of how many floors you have to climb with equipment. Waited nearly a year to ask for my dbs and want me to pay their sister company for one. Convenient little money maker right? No consideration for therapist wellbeing at all.

    Advice to Management

    Do your research on osteopath registration (we legally need an enhanced dbs to be on the register) stop harassing me when it should have been requested on joining! Consider affects of carrying equipment long distances or up multiple floors. Protect patient data. Which you forgot like the dbs checks last year.

    Urban2019-06-01
  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban full-time

    Pros

    Family like environment. Very friendly. Regular employment. Open to employee feedback.

    Cons

    No pension yet. Monthly rotors are always done last minute. Cross-departmental communication is a massive opportunity for this team.

    Urban2019-03-02
  4. Helpful (1)

    "Forever changing CS"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Urban full-time

      Pros

      Been making over a grand a week for the past 3 years and positive changes have been done with the app.

      Cons

      Forever changing CS that cannot pronounce their own name so you never know who you are speaking to...clueless teenagers that do not know how to work the app they are supposed to work for ... The app sends you to the wrong location most of the time so what you have to do is type the postcode on your own google maps and check it with the street name ....frustrating. They finally put strict rules about cancellation policies...

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      Advice to Management

      Fix the glitches you are aware ...Hire older people that will not leave in 6 months

      Urban2018-12-29
    • "Dynamic and Fast Paced Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Approves of CEO

      I worked at Urban part-time (Less than a year)

      Pros

      Fun & Young Dynamic Company

      Cons

      Constantly evolving and expanding company means fast changes

      Advice to Management

      Be mindful of how constant change can impact the wellbeing of your young staff

      Urban2018-08-21
    • Helpful (4)

      "Do not work for this company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Massage Therapist in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Urban full-time (Less than a year)

      Pros

      quite a few, but not lasting

      Cons

      They can stop letting you work with a blink of an eye: by receiving a single bad review your overall rating goes so low that, with the hundreds of people they hire every single month and enter with a full five-star rating, your chances to get a booking are likely to disappear. They do not care AT ALL if you explain that at the booking you were threatened to be given 1 star because the customer wanted to be massaged for...

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      Advice to Management

      Poor consideration of the people working with, and not FOR, UM

      Urban2018-09-21
    • Helpful (1)

      "Less work more play"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Urban full-time

      Pros

      Good company vision, good benefits and fairly nice office too with juices etc provided. Ping pong table too. Staff on the whole are welcoming and fun too.

      Cons

      Some of the middle management are a joke. The office vibe is so relaxed some people do simply nothing all day. More discounts on massages would be nice too as 10% isn't much!

      Advice to Management

      Be more ruthless and firm (can't just employ somebody because they're your mate) Some of the middle management are dead wood and would not get a job in any company.

      Urban2018-07-19
    • Helpful (1)

      "Just a bit of a mess"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Agent 
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Urban full-time

      Pros

      Office location, fruit delivered to office, nice office (although too small for the growing team), cost price massage, customers generally nice and therapists mostly a good bunch to interact with. Really great product and business idea.

      Cons

      Company doesn't practice what it preaches, no workplace massage offered for us despite that being a big part of their business selling massage to workplaces. Office is too small and as a result Customer Service shoved in a tiny room with corporate team who are some of the loudest people on the planet. There is a ping pong table but can only really be used by tech team (who have a huge room) and the 'zen room' for relaxing...

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      Advice to Management

      Create a better environment for customer service and improve the on boarding experience for therapists, it's just plain awkward! Create a culture of awareness for those around you (i.e. Keep the noise down) and update tech for customer service. I also can't comment on the CEO as he never acknowledges my existence.

      Urban2018-06-11

      Urban Response

      June 11, 2018People and Talent Executive

      Thank you for your feedback! We are always trying to make Urban Massage a better place to work for all. We have started to increase the amount of workplace massage offered, with us endeavouring to do this once a month, but we agree, we will try to make this more consistent, ...

      Show More
    • Helpful (4)

      "Cliché, but I actually enjoy coming to work everyday"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Urban full-time

      Pros

      Work hard play hard social team, unlimited holiday, flexible working hours, in and out of office perks such as breakfasts, juices, in-office massage, Perkbox membership etc. An open and transparent environment where every function is kept in the loop with business developments.

      Cons

      It's a struggle to find them, but we could have a few more in-office massages!

      Urban2018-05-10
    • Helpful (1)

      "Challenging, fast-paced and enjoyable place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Marketing Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Urban full-time (Less than a year)

      Pros

      Great working environment, people and company ethos. A great mix of start-up vibe with a well structured larger company.

      Cons

      None really, more free massages would be good :)

      Urban2018-02-07
    Found 30 reviews