Utilitywise Reviews | Glassdoor.co.uk

Utilitywise Reviews

Updated 15 November 2018
80 reviews

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3.1
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Utilitywise Chief Executive Officer Brendan Flattery
Brendan Flattery
51 Ratings

80 Employee Reviews

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Pros
Cons
  • "The canteen is horrible and if you don't fit in with the standard of "sales people" you'll get mocked and laughed at" (in 2 reviews)

  • "Promises were made by senior management and were not fulfilled, even after months of waiting" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lead coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Coordinator in North Shields, England
    Current Employee - Lead Coordinator in North Shields, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Utilitywise full-time (More than a year)

    Pros

    Great company
    Amazing management and hr staff who have helped me so much, with my personal life and medical conditions, i moved to other floors with my time at utilitywise and the ops managers and team managers understand my medical condition and really help and support me which i find amazing they take time out to see if i am ok and support when i do come ill,

    Cons

    Just wish there was company sick pay which would help staff with medical conditions when are off work due to their health issues

    Advice to Management

    Cant fault any ops managers or managers and hr staff as they all show amazing support to my health condition,
    I would to say thanks everyone at utilitywise for the ongoing support it amazing thank you

    Utilitywise Response

    16 Jul 2018 – PR & Social Media Manager

    Thanks so much for your lovely review of our business. It’s amazing to read how supported and cared for you have felt by various teams here at Utilitywise. The health and wellbeing of our colleagues... More


  2. Helpful (1)

    "What a god awful place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Newcastle upon Tyne, England
    Current Employee - Ops Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Utilitywise full-time (More than 3 years)

    Pros

    Some really good people work here. Pity they aren’t supported, developed or appreciated.

    Cons

    Terrible board. Currently scrambling around trying to understand what’s going on in the company. Have been too busy focused on their own social media profile. No real idea of the industry and blame ‘legacy’ for all the issues, how much longer we’re all asking?
    Awful HR management, too many highly paid people who have no clue what’s happening and really don’t care, allowing all sorts of terrible practice. Toothless and ineffective. Nepotism and favouritism is rife and the people running this department are all bluster and no action. They should be ashamed to take the salaries they do to pay for their Ted Baker suits.
    Marketing have no clue. Data. Two years later is still a total mess. New products aren’t selling and there’s no profit in them. Highly paid ‘old boys’ type environment. Great at producing power points and making rubbish ideas look pretty and selling that rubbish to the board (who having no clue then listen because they don’t know any better themselves!).
    Look at the share price, as a prospective employee or customer that at the very least just make you think twice of getting involved.

    Advice to Management

    You need to look at who is performing and competent and who is not. Your structure is ridiculously top heavy and you need to stop protecting your mates and holiday buddies and start protecting the company and its employees.

  3. Helpful (1)

    "They Don't Value Staff or Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Consultant in Newcastle upon Tyne, England
    Former Employee - Energy Consultant in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Utilitywise full-time (More than a year)

    Pros

    - Nice building with some friendly people.

    Cons

    - Awful data with little to no up to date information.
    - Leads to consultants distributed unfairly.
    - Mislead clients and exaggerate energy rates to achieve unrealistic commission targets.
    - Some obnoxious, rude, unprofessional senior staff
    - Mostly negative attitudes & no passion. Not a pleasant work environment at all.

    I left this company to work elsewhere, glad I did.

    Advice to Management

    - Stop promoting inexperienced 'mates' and recognise capable leaders with the right skillset.


  4. Helpful (4)

    "Inexperienced management making bad decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Utilitywise full-time

    Pros

    Flexibility. Friendly colleagues who are willing to help.

    Cons

    Arrogant, inexperienced disliked management at very senior levels. Awful HR, who allow all sorts of questionable internal hiring. Constant restructuring and redundancies used to get rid of staff they don't like. Demoralised and frustrate staff. Very little communication from CEO following a year of bad press. No tangible vision that everyone is behind. Very "don't ask questions, do as you are told" culture. A sad dimise of a company with so much potential .

    Advice to Management

    You've broken so much in the last year! Start giving to your employees rather than just taking and ruling by fear!


  5. Helpful (1)

    "Broken promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Utilitywise full-time

    Pros

    Mon - Fri working pattern

    Cons

    Commission structures keep changing and are getting more unachievable.

    Advice to Management

    Look after your staff more.


  6. Helpful (1)

    "There going to break it...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Utilitywise full-time (More than a year)

    Pros

    Some great team managers and middle management . Great ongoing support. Recent incentives have been loads of fun.

    Cons

    Brendan’s backed the wrong horses I’m afraid. Disengaged executive team. One new in particular who doesn’t even look a slightly but interested always slouching and seems very arrogant. Another sage veteran

    Advice to Management

    Listen to the people who know the industry. Get next year wrong and it’s game over . Where’s the new products better data you promised? Brendan and execs time to admit you took on to much and stop making us the laughing stock of the north east.

    Utilitywise Response

    16 Jul 2018 – PR & Social Media Manager

    Thanks so much for taking the time to leave us a review. It’s really good that you’re appreciative of our managers, the ongoing support you receive and that you’ve enjoyed the recent incentive we... More


  7. "Alright but need better management and coaches"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Utilitywise full-time

    Pros

    At first everyone is there to help and will always cheer you along on your good day

    Cons

    Sometime the line managers can think they’re better than you and put down for that each day

    Advice to Management

    Try to build up your staff when they have a bad day and dragging them down

    Utilitywise Response

    16 Jul 2018 – PR & Social Media Manager

    Thanks for taking the time to leave us a review. It’s great to hear that you felt recognised for a good job and that we celebrate success appropriately. Of course it’s disappointing to hear that you... More

  8. "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Energy Consultant in North Shields, England
    Current Employee - Energy Consultant in North Shields, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Utilitywise full-time (More than a year)

    Pros

    Friendly people all round, good building kept clean.

    Cons

    Seems to be same people closing big deals and getting all the glory and praise, when others work a lot harder and close other business not as big which isn’t in there control due to customer spec and usage, yet no praise and if your not closing 30 a month of the smaller deals to hit your targets your told your position is at risk or move to another floor with no pipeline and hebe to start all again which is not fare

    Advice to Management

    Look after all you’re staff not just the people who a fed deals and hit big revenue as the people closing smaller deals work harder as they need more for targets

    Utilitywise Response

    16 Jul 2018 – PR & Social Media Manager

    Thanks for taking the time to provide a review of your employment to-date at Utilitywise. It’s great to hear that you like your colleagues and peers and find the working environment a positive one... More


  9. Helpful (1)

    "Care more about suing ex staff than looking after the people still there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broker in North Shields, England
    Former Employee - Broker in North Shields, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Utilitywise full-time (More than 3 years)

    Pros

    Some great people
    Good hours
    Ok basic

    Cons

    Ex employees are being pursued through the high court for accepting better paid roles at competitors.
    The managing director sent an all staff email bragging that Utilitywise had won a court case that would end up costing an ex employee 40k in high court costs, ruining a family’s life.
    Toxic atmosphere throughout the company as they’d rather spend millions on costly court cases whilst simultaneously making over 100 people redundant in the last 10 months than improve the company to keep staff that had been loyal to them for years.
    Threats, violence, sexual harassment, drugs, alcohol - these are all common problems that rear their heads on a regular basis, week in week out at Utilitywise.
    Commissions go unpaid regularly, the finance team hide losses in the complicated accounting structure to basically recognise those losses when it suits them. This company is basically organised crime with a briefcase

    Advice to Management

    Leave ex employees alone. Stop wasting money on hiring solicitors to sue ex members of staff and use the money to keep people in their seats and pay bonuses

    Utilitywise Response

    17 Jul 2018 – PR & Social Media Manager

    Thank you for taking the time to review your time at Utilitywise and for your positive comments about colleagues, the working hours and salary. There are a few points and comments within your review... More


  10. "Ok business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England

    I have been working at Utilitywise full-time (Less than a year)

    Pros

    Good business to work for

    Cons

    Telling tactics can be a challenge


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