Utilitywise Reviews | Glassdoor.co.uk

Utilitywise Reviews

Updated 14 July 2018
77 reviews

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77 Employee Reviews

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Pros
  • "basic salary is very good compared to other brokers, people working their are a right laugh" (in 7 reviews)

  • "This is a good company to work for" (in 3 reviews)

Cons
  • "Training poor, ask for more or promotion and get nothing, middle management don't listen and don't recognise good staff" (in 2 reviews)

  • "I've never worked for a company where people spread constant rumours and no support offered from management" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "At the expense of customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Utilitywise full-time

    Pros

    Pretty building, good facilities.

    Cons

    You'll lose your soul to middle management encouraging pressire selling and huge uplifts on client bills, while upper management tell press and the market they have the customer best interests at heart.

    Advice to Management

    Knock the boys club attitude on the head.

    That was supposed to go with the Thompsons.

    Utilitywise Response

    15 Jan 2018 – PR & Social Media Manager

    Thanks for taking time to leave us your feedback, apologies for the delay in responding to your review. It’s good to hear that you find our facilities and surroundings appealing. Please be reassured... More


  2. "Lots of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Energy Consultant in Newcastle, England
    Current Employee - Energy Consultant in Newcastle, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Utilitywise full-time (Less than a year)

    Pros

    Lots of good decent people to work with
    Potential to earn good commission
    Help and support throughout
    Friendly Atmosphere
    Decent basic starting salary
    Some people think they are better than others and stuck up their own ar*e
    Can grow and expand skills and move up the business

    Cons

    Canteen food
    Data is very old, ringing some customers who passed away 15 years ago!
    Sometimes hard to keep motivated throughout the week

    Advice to Management

    Need to get more up to date data - even if it costs money for the business it allows for more opportunities to sell!

    Utilitywise Response

    15 Jan 2018 – PR & Social Media Manager

    Apologies for the delay in responding to your review, we’re very grateful you took the time to leave us your feedback. Regarding your point on data we have recently made significant investment in our... More

  3. Helpful (1)

    "Senior Management and Team Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B2B Sales Consultant in Redditch, England
    Current Employee - B2B Sales Consultant in Redditch, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Utilitywise full-time (Less than a year)

    Pros

    Good sales staff who are hardworking and motivated to be succeed.
    Hard work but financially rewarding once you have built a substantial pipeline.
    Business hours so work life balance is good.

    Cons

    Lack of support and development from Team Managers.

    Coaching sessions are not existent and irrelevant when they are.

    60% of the Team Managers sit at their desks and are not pro active but spend time with people who have been their a while instead of helping those who have not?!

    Most managerial positions are based on the relationships their have with the Operations Manager. You will find that the majority don't have the experience to develop the team around them but work with the staff who have been their a substantial time as they bring in a revenue target on their own. This in turn means for everyone else you have to work out everything yourself and dont get any help in developing.

    Poor management and high turnover of staff.

    Redundancies, even when they are looking to expand and grow operation, does not make sense.

    Advice to Management

    Have people in positions they can help and develop sales consultants instead of having a glorified title.

    Development of the whole team, not just the special one on the team.

    Utilitywise Response

    15 Jan 2018 – PR & Social Media Manager

    Thanks for taking the time to leave a review summarising your feelings about your role at our Redditch office, apologies for the delay in responding to you. Starting with your pros for working at... More


  4. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Utilitywise full-time

    Pros

    Career opportunities for those who are willing to work hard. Basic salary is ok and commission scheme was fair. Met some lovely people who are professional. They are very big on coaching but have the wrong people in place to do so. You are being given chances if you try your best. Generous company. If time off from work was needed this was never an issue as long as it was within reason.

    Cons

    Promises were made by senior management and were not fulfilled, even after months of waiting. Would have prefered for them to be honest instead. Some girls there got higher up because of sleeping with the right person.

    Advice to Management

    Be careful who you appoint to coaching or management positions.


  5. Helpful (6)

    "Terrible choices from senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Consultant in Newcastle upon Tyne, England
    Former Employee - Energy Consultant in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Utilitywise full-time (More than a year)

    Pros

    Utilitywise was once a good company to work for and there are a few good people left, although how long for is anyone's guess.

    Cons

    The redundancies taking place are absolutely disgusting. Redundancies are sometimes unavoidable but I continue to see excellent people who have really helped this company grow being let go. Fantastic professionals from Energy Services, Marketing, Admin, Recruitment being told to leave. Yet they can keep people in roles on silly salaries which just aren't needed. Internal communications staff on £40k plus - is it a wonder they are a sinking ship? They are and Energy Consultancy who have got rid of the majority of staff who actually know anything about the sector.

    Advice to Management

    Stop employing/retaining people because their face fits.

    Utilitywise Response

    19 Oct 2017 – PR Manager

    Thank you for taking the time to leave a review.

    We appreciate that the situation of late has been difficult for all those affected. The changes we’re implementing are part of a long term growth... More


  6. "School Mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Utilitywise full-time

    Pros

    Good for new-comers to the energy sector and a good please for a stepping-stone in your career.

    Cons

    The whole hierarchy of staff have a primary school mentality. The canteen is horrible and if you don't fit in with the standard of "sales people" you'll get mocked and laughed at... This never happened to myself but I saw plenty of it.

    The different departments sleep around like it's a game and your reputation can get tarnished through stupid gossip.

    Brendan is a puppet who side-steps questions like a typical politician. I bet he is a Tory.

    Advice to Management

    Don't openly talk about nights out and drugs in front of the floor you actually look after.

    Utilitywise Response

    18 Sep 2017 – Social Media Manager

    Thank you very much for your comments. We’re sorry to hear your experience at Utilitywise hasn’t been as enjoyable as it could have been. We’re really pleased to hear that you consider our business a... More


  7. Helpful (1)

    "Utilitywise is a shambles with a bullying culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in North Shields, England
    Former Employee - Customer Advisor in North Shields, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Utilitywise full-time (More than a year)

    Pros

    Some team mates and management are ok

    Cons

    Where do I start favouritism is rife along with bullying and this is from my team manager who talks about you behind your back , big deals taken off you and given to the managers pet , underhand dealings with salary increases for the favourites , the training is a joke claim to want to train non sales people then don't spend time looking after them then sacking after 3 months.
    The data is awful businesses are fed up with being rang 10 + times a day
    Management ( using the word loosely ) are incompetent lack of direction , any sniff of a potential deal try to force the contracts through without being signed by the client

    Advice to Management

    You all need to have experience in a management environment , learn how to speak to you staff stop with the bullying culture and favouritism

    Utilitywise Response

    21 Sep 2017 – Social Media Manager

    Thank you very much for your comments. While we’re pleased to hear that you’ve enjoyed working with some of your teammates and some members of our management team, we’re really sorry to hear about... More

  8. "A company where you are encouraged and supported to achieve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Utilitywise full-time

    Pros

    Great place to work
    Business constantly looking to improve in every area
    Customer centric
    Encourages development
    Invests in training and coaching
    You have a voice and are listened to
    Clear strategic direction
    Fast paced and ambitious
    Challenging environment
    Invests in its people

    Cons

    Why didn't I join here sooner

    Advice to Management

    Continue to be visible and communicate business plans and updates regularly

    Utilitywise Response

    21 Aug 2017 – Social Media Manager

    Thank you very much for your comments, we're delighted to hear that you're enjoying your time at Utilitywise. We're working hard on our culture and environment at the moment and we were really... More


  9. "Fantastic medium-long term prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redditch, England
    Current Employee - Anonymous Employee in Redditch, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Utilitywise full-time (More than 3 years)

    Pros

    autonomy, career prospects, people, pragmatism

    Cons

    legacy of internal politics, number of potential opportunities

    Advice to Management

    focus on harmonizing systems and process


  10. Helpful (2)

    "A Company with a vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Utilitywise full-time

    Pros

    PLC Company with a strong CEO wanting to lead the company into the next phase of growth.

    Cons

    The training programme called 'Ignite' (which by the way couldn't set fire to itself, never mind anything else) Run by failed Energy Consultants with little in-house training or enthusiasm and overseen by a Head of Department who has never worked in a Sales Environment in their life but comes from a Banking background of all things. Very little systems training or explanations during initial training . Once you have joined your team on department, this is where your real training starts. Learning from those around you and from experienced staff and managers. Attending workshops for weeks after, most of them repetitive with no real substance or real grounding to give the real tools needed to do the job. Managers and other staff have little to no faith in the Ignite programme and even the slightest criticism is met with distain and vitriol by the department head. New managers and old don't get training or support for development in their roles, and are just left to their own devices. Some with few man management skills to say the least. There are some excellent managers about but no in house support for them either.

    Advice to Management

    Look at how new people are being trained and make sure they are given the best chance to do the job in hand. Trainers training out a programme they don't even like themselves but too afraid of the backlash if they say anything. Shame as some of them are decent folk trying to do their best in an overstretched department with a Head of department who would rather spend the company's money outsourcing training when it could be done in house effectively with the right leadership.
    Brendan, things are not being reported correctly to you and figures masked. Get amongst Managers and EC's and ask for honest opinions.

    Utilitywise Response

    21 Aug 2017 – Social Media Manager

    We’re sorry to hear that your experience of our training programme did not meet your expectations. We work hard to provide all of our colleagues at Utilitywise with the tools, knowledge and... More


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