Vanquis Bank Collections Manager Reviews | Glassdoor.co.uk

Vanquis Bank Collections Manager Reviews

Updated Aug 7, 2019

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3.3
16%
Recommend to a Friend
0%
Approve of CEO
Vanquis Bank CEO Neil Chandler
Neil Chandler
1 Ratings
  1. "Excellent Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Manager in Chatham, England
    Recommends
    Positive Outlook

    I have been working at Vanquis Bank full-time for less than a year

    Pros

    Excellent business fully committed to employee engagement and personal development. Couldn't recommend them as an employer any higher.

    Cons

    Some basic salaries could be more competitive

    Advice to Management

    Aim to improve communication between areas which can be a hindrance sometimes.

    Vanquis Bank2018-02-28
  2. Helpful (3)

    "Lost it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Manager in Chatham, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vanquis Bank full-time for more than 10 years

    Pros

    Good location with good transport links. The people are great - built some great friendships

    Cons

    New Management has changed the dynamic of the company. Restructures have forced a lot of good people out of the company. Lack of benchmarking on salaries - always being told that benchmarking happens but no transparency on the results eg who were reviewed, what was the outcomes. Lots of companies locally paying more but Vanquis salaries do not correlate. Lack of transparency on internal promotions - staff get... promoted without roles being advertised, or interviews. No communication on promotion ie why it happened and why that person got promoted. Lower grade roles (agent level) become monotonous, low paid and lost its 'fun element'. All about taking as many calls as possible with limited respite. Significant lack of incentives for loyalty and longevity. Annual bonuses have been cut in recent years. 2018 bonus was halved due to conditions that were not communicated not being met Share schemes have failed to pay out once and have since been cancelled.

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    Advice to Management

    Review salaries - pay people adequately. Review long term incentives Be more transparent on HR processes (pat reviews and promotions)

    Vanquis Bank2019-08-07
Found 2 reviews