Vanquis Bank Customer Service Agent Reviews | Glassdoor.co.uk

Vanquis Bank Customer Service Agent Reviews

Updated 13 Jun 2017

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1.0
1%
Recommend to a Friend
Vanquis Bank CEO Neil Chandler
Neil Chandler
0 Ratings
  1. "Recomend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    International Customer Service Agent in Chatham, England
    Recommends
    Positive Outlook

    I worked at Vanquis Bank

    Pros

    Opportunities to develop, salary, work life balance.

    Cons

    There is no cons for me, I would recomend Vanquis as employer.

    Advice to Management

    Nothing to add

    Vanquis Bank2015-01-28
  2. Helpful (2)

    "Do not work for vanquis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Chatham, England
    Doesn't Recommend
    Negative Outlook

    I worked at Vanquis Bank full-time for less than a year

    Pros

    The wage is good but not worth the rest of the things you have to put up with

    Cons

    Everything else, don't help with health conditions and god forbid a girl has a miscarriage like I did. Awful shift patterns too.

    Advice to Management

    Treat everyone equally and listen when they tell you they have health conditions and support them through difficult times for example when I had my miscarriage they were horrible and too invasive with the details they asked me to describe

    Vanquis Bank2017-06-13
  3. Helpful (3)

    "Only job that I have walked out of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanquis Bank

    Pros

    Its a job, better than JSA.

    Cons

    The training lady was horrible, the job was dull and repetitive, the company bombared employees with junk mail and the working hours was horrible.

    Advice to Management

    No more junk mail please

    Vanquis Bank2017-01-23
  4. Helpful (3)

    "Poor working environment"

    StarStarStarStarStar
    Customer Service Agent 
    Doesn't Recommend
    Negative Outlook

    I have been working at Vanquis Bank

    Pros

    Decent wage and free food once a month

    Cons

    Well well well where can I start. - no job security - managers think they're earning 100 grand a year with their stuck up mentality - constantly monitored - treat people like kids - hours are unsociable - so many other cons but these are the main ones

    Advice to Management

    To realise that they're not top dogs and just call centre managers. To start becoming people friendly. To stop being so stuck up.

    Vanquis Bank2016-09-11
Found 4 reviews