Vend Reviews

Updated 16 Dec 2020

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3.8
79%
Recommend to a Friend
100%
Approve of CEO
Vend Interim CEO Ana Wight (no image)
Ana Wight
7 Ratings
Pros
  • "The company is generally speaking very flexible, you can work flexible hours, work remotely and also work from home from time to time(in 15 reviews)

  • "I had a good work-life balance and got to work with some very smart and kind people(in 14 reviews)

Cons
  • "Working in Melbourne is like being in high school(in 6 reviews)

  • "No real path to career development (But that is being fixed and changes are already noticeable)(in 6 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "Best place to develop yourself"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retailer Advocate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vend full-time for less than a year

    Pros

    Incredible team Learn lots of technical aspects of Customer Support Lots of opportunities to progress

    Cons

    Training needs to be updated and some technical things like spreadsheets should included

    Vend Response

    September 15, 2020P&C

    Thank you for your review. We are really glad you are enjoying the team and the opportunities you have found here at Vend. We'd love to hear more about how we can improve our training. Please feel free to reach out to our trainer, your manager or to us in P&C with any ideas you have about improving our training programs.

  2. Helpful (1)

    "Great company to work for"

    5.0
    Former Employee - Sales Executive in London, England

    I worked at Vend full-time

    Pros

    Great company to work for

    Cons

    Could do with more training


  3. "Great Experience!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time

    Pros

    Great Culture and management. Good opportunity

    Cons

    Would of been nice to collaborate more with other teams in other regions

  4. Helpful (1)

    "Great company culture and opportunity to grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time for more than 3 years

    Pros

    Lots of flexibility and autonomy and opportunities to develop your career

    Cons

    Lack of structure and resource in some areas - especially enablement and training

    Continue reading

    Vend Response

    January 19, 2020People Experience Partner

    Hi there, Thanks for your review and for the feedback about training for managers. This is a big focus for us this year, and we are currently in the process of designing a leadership development programme. If you'd like to know more you can reach out to your local People Experience Partner. Best Heather (People Experience Partner)

  5. Helpful (1)

    "We share the same values"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time for more than a year

    Pros

    - Culture and environment are the best - networking with multiple industries players - energy and engagement of team members really high - open and very transparent feedback - a lot of talented people - great onboarding - dynamic environment - not hierarchical levels , you feel the importance of your role

    Cons

    - brand awareness in some regions

    Continue reading

    Vend Response

    October 3, 2019Talent Specialist

    Hey there, Thank you for taking the time to leave a review. It is so great to hear your positive review and that you are enjoying working for Vend. We take pride in ensuring we hire talent that share our core values which is a huge contributor to our awesome culture. Brand awareness across our regions is something we are constantly working on as we continue to grow, but we’re open to feedback or suggestions you might have. Thanks

  6. "Amazing place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategy Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time for more than a year

    Pros

    - Great people and culture (everyone is friendly and helpful) - Really high quality management team - Fast growing company - Global presence so opportunities to move between countries

    Cons

    - Startup business so systems and processes still being developed

    Continue reading

    Vend Response

    July 2, 2019People Experience Partner

    Hey there, Thank you for taking the time to leave a review. It is so great to hear your positive review and that you are enjoying working for Vend. We are doing a lot in the space to ensure that Vend holds onto our great culture but feel free to reach out if you have any ideas or more feedback on this space. Thanks

  7. Helpful (5)

    "Don’t bother"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vend full-time for less than a year

    Pros

    - free food and beer on Fridays - team events - Dogs

    Cons

    - outdated Apple gear - terrible pay - almost 0 benefits - poor management; extreme favouritism and immaturity - racial discrimination is ignored - no HR team in London

    Continue reading

    Vend Response

    May 30, 2019People Experience Partner

    Hello! Thank you for providing your feedback. I’m sorry to hear you didn’t have a good experience. I am concerned that you felt there was racial discrimination. Discrimination is not acceptable at Vend in any form and I would like to discuss with you further. While we do not have HR in the London office there is dedicated support available for the office just a call or email away. Please feel free to contact us at people-ops@vendhq.com

  8. "Sales & Customer Success Operation Associate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vend full-time

    Pros

    Amazing and tea, and work environment to give your best

    Cons

    Not enough communications from the top down sometimes

  9. Helpful (1)

    "Perfect for those who like to work hard, move fast, and hit big targets (and be rewarded)"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time for less than a year

    Pros

    Office and culture pros: - Energetic and lively office in trendy Shoreditch - Coffee, fruit, breakfast food and snacks provided daily. Friday night snacks and drinks every week in the office - Very friendly and inclusive vibe in the office, social events for teams and office wide are frequent and have high participation - Great benefits program - includes £ towards optometrist etc - Flexibility with working hours, working from home, appointments etc Role pros: - Tonnes of room to grow and learn in my role - Great management in my team with a growth mindset - Strong leadership team (something that has really improved in the last year and is going from strength to strength) - Clear strategy for our region and teams aligned on these goals and how we're going to reach them

    Cons

    Office and culture cons: - No HR team in London office so when you want to talk to HR you need to talk to someone in Auckland or Toronto, which can take more time and means you don't get a one-on-one conversation in person - May not be suited to someone who is used to a corporate environment. You need to move fast, learn quickly, adapt and possibly wear many hats

    Continue reading

    Vend Response

    March 19, 2019People Experience Partner

    Hey there, We appreciate your feedback and are glad you are enjoying the many offerings we give to our Vend employees. We recently reviewed our benefits programme so it is good to hear you are making use of these also. We too believe we are in a great position to succeed and are excited for the future. The P&C team are currently working on a project around communication at Vend and want to ensure our employees feel even more informed as we continue to grow. It is great you raise this and we would love you to reach out directly if you have any further feedback. You can do this by contacting people-culture@vendhq.com or your local People Experience Partner, Lisa Bird lisa.bird@vendhq.com Thanks again for taking the time to leave a review.

  10. Helpful (1)

    "I’ve never been this happy in a job.."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retailer Support Agent in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vend full-time for less than a year

    Pros

    Everyone I work with is passionate and really good at what they do Regular social events and meals Regular visits from higher management and chances to collaborate Growing and evolving company

    Cons

    Slight feeling of disconnect in London from the rest of the company (This does seem like its being worked on though, the London team is only growing which is great) I’m sure this is something people would say in any role - however I do feel like salary could be better due to the amount of knowledge required of the product to do this role

    Continue reading
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