Viki Reviews | Glassdoor.co.uk

Viki Reviews

Updated 15 October 2018
48 reviews

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3.5
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Viki CEO Masaya Ueno
Masaya Ueno
2 Ratings

48 Employee Reviews

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Pros
Cons
  • "Rakuten CEO has an open space office right next to the Viki desks" (in 3 reviews)

More Pros and Cons

  1. "Let your engineering thoughts flight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Viki full-time (More than 3 years)

    Pros

    1.The whole engineering team in SG is so energetic , people keep having new and good idea on the product.
    2.you are free to talk about anything you want , you also get chance to do presentation internally or externally, thats a very important soft skill for engineers.
    3.new technologies are adopted , viki also maintain a very good relationship with those tech giants like fb or google.

    Cons

    some leadership problems should be fixed, can't let one person make decisions for others and make noises to other teams.

    Advice to Management

    managers should manage their own team well instead of pointing fingers to other teams


  2. Helpful (4)

    "Fun Company Where You Learn A Lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Viki full-time

    Pros

    I love working at Viki. All of my coworkers are super helpful and you really learn something new every day. I have a chance to work with literally everyone in the company, from marketing, content, legal, community, product, etc. The amount you can learn really depends on you and your attitude, because the opportunities to advance are definitely there. My manager is always open to hearing my new ideas, provides clear, constructive feedback, and we all really appreciate her for her creativity and honesty. She's very smart, and everyone at work really admires her so I'm lucky I get to learn from her. I also get to work on the content I really love and feel like I'm really contributing to the happiness of fans out there. To me, it's the perfect place to be. You get to see your ideas come to life and everyone around you helps you to achieve that.

    Flexible hours and reasonable WFH policy.
    Fun game area (ping pong, pool table), gym, meditation room, free lunch buffet every day, office happy hours!!
    Free tickets to K-con and other company-sponsored events.

    Cons

    Some workers are jaded for various reasons, but you find that everywhere you go, I think.

    Advice to Management

    More opportunities for team members to work on projects collaboratively, so that work is more project-based and not department-based. Opportunity for people to work with different managers if they run into problems with their own managers, or at least have some options for people that may be unhappy with their current situation.

  3. "The people are awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Viki full-time

    Pros

    Viki has some of the smartest and passionate people I've ever met. Even though the company is lean, people are willing to roll up their sleeves to help one another out. People are friendly and open to sharing their wealth of knowledge with you so you'll have the opportunity to learn alot.

    The challenge that Viki is tackling is challenging and unique. At times, it's not easy to see where everything is headed. Viki is still in the midst of defining a strong culture and identity and it still feels like a startup with a culture distinct from it's parent company - Rakuten. There is generally a positive attitude towards failure and learning from it.

    The company is growing and growing pains are inevitable. The problems faced are not insurmountable but will require the team to work through it together. Keep trying and we'll get there.

    Cons

    Distributed offices across different countries and timezones means it's challenging to work closely and align all the time.

    Advice to Management

    Keep communicating and stay focused. Provide more opportunities for employees to have cross-office exchanges to foster trust and understanding.


  4. Helpful (1)

    "Vibrant and good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Viki full-time

    Pros

    Flexible structure and vibrant atmosphere

    Cons

    Sometimes, this organization’s system is not well organized. Too much slack vibes are not good for improvement.

    Advice to Management

    Need proper system to become as a company, a working place.


  5. Helpful (2)

    "Looks good on the outside but a lot of work to do inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Viki full-time (Less than a year)

    Pros

    If you're not a manager and if your manager doesn't allocate much to you, you may end up with a relaxed job. If it's something that makes you happy, then it's a pro. You get cool perks like company outing, sometimes free language classes and free lunch.

    Cons

    - Viki lacks a strong leadership culture from managers and non-managers (making it hard for employees to grow)

    - Lack of proper/organised documentation (making it hard for new hires to catch up and teams to have a common and updated knowledge)

    - Communication among managers is weak (so much confusion about what should be done and why things were done, also pointing to previous point)

    - Some people in supposedly leadership roles have the habit of blaming whether it's someone higher up, a fellow manager or another team (makes you think if they talk bad behind you too, or if they're just unhappy with their jobs). The complaint "lack of resources" also keeps coming up.

    - Vague sense of accountability/ownership (it seems like people in general have difficulties tracking owners of other people's tasks)

    Advice to Management

    - It's time the company defines its true values to hire and lead better. Rakuten values are pasted on walls but not sure if everyone believes in them? You're an entertainment company with a great mission but why does it feel like some employees are getting more and more bored with work?

    - Create clear road maps for products and company direction

    - Encourage the company (not just top management) to have an honest look at both sides (not just achievements)

    - Get real feedback about the product

    - Empower your non-manager employees. Since Viki boasts about their employees' past work experiences and educational backgrounds, make use of their actual strengths and help develop them too.

    - Pls empower your managers (people manager and non-people manager) to be strong leaders too. Managers need to be matured, secured, humble, genuine, and confident leaders who will make everyone want to work as a team.

    - Lastly, every team should prioritise proper documentation. With so much information and outdated information, work can feel more difficult than it should be. By fixing basic things like this, people can spend more time being creative rather than doing menial tasks.


  6. Helpful (7)

    "Change Needed at Top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA (US)
    Former Employee - Anonymous Employee in San Mateo, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Viki full-time

    Pros

    Great content to work with, especially if you're a fan of K-Pop or other 3rd culture entertainment. There are people who are incredibly smart, creative, and passionate. Coworkers are supportive for the most part. They're fun, good people who will remain friends beyond normal work hours.

    Cons

    The executive team at Viki has a reputation for being blind and deaf to complaints about the company's strategy and culture. Complaints about a certain people go ignored all the time and everyone is just baffled at how bad management here can be rewarded over and over. There are clear signs and written complaints of lack of confidence, lack of expertise, communication issues, and so many other problems, but in the end, the person was promoted to everyone's shock. In the meantime, her teams are left to figure things out on their own, with very limited resources and zero direction. In the end, everyone loses because the executives are cowards just collecting their paychecks. They don't want to promote the really smart people or people that clearly can get something done or make a difference, because they're jealous of the person or just insecure. It's childish and everyone there knows it. They hold on to stupid ideas for the sake of holding on to it and waste everyone's time trying to make it work. Bad projects and unprofitable ideas should be dropped and taken as a learning, instead of something you drag on for years until you waste time, resources, and talent trying to fix something that will never bring ROI.

    Advice to Management

    Be honest with yourselves. Hold each other on your team accountable and stop rewarding bad, cowardly behavior on the executive level. Be prepared to fire execs, directors, and managers who are not performing. Stop making excuses for your colleagues who are bad leaders and make real changes for the company. Stop excusing lack of accountability and terrible decision making.


  7. Helpful (6)

    "Going nowhere fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA (US)
    Former Employee - Anonymous Employee in San Mateo, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Viki full-time

    Pros

    Fun content to work with. Very willing to hire those straight out of college. Trying hard to keep a young, "start-up" culture alive as the company gets further absorbed into a very corporate Rakuten. Cake for birthdays. Team-building events once a quarter. Free Viki subscription. Fun events opportunities, like K-con.

    Cons

    A former coworker who left before I did summed it up perfectly when they said "Never have I worked at a company where the exec team was so insecure." The exec team at Viki has no vision and no hustle to get anywhere fast - instead choosing to constantly ask more and more inane questions in order to create more and more roadblocks until eventually whatever opportunity being debated passes them by.

    This insecurity filters down into every aspect of the company - every team is fiercely territorial of "their" work and "their" area. Don't ask questions, it's not worth the can of worms you will open up and the power games you'll end up competing in. There is no "cross-team" unity, just deep-rooted distrust.

    The idea that "everyone will become experts together" is one that is often brought up by the exec team. But when there are absolutely no mechanisms built for this "path to expertise", well, you can assume that no one is learning anything anytime soon. Which really sucks for everyone who was hired straight out of school because, trust me, you will learn absolutely nothing during your time at Viki. Because no one who is hired above a manager level is an "expert" but supposedly they're working to become one. Hang tight.

    Very few opportunities for growth - if you're a "rockstar," you've either already left the company or you'll be at the same level in five years because your boss gets annoyed with you pushing the status quo and the exec team hates dealing with your big ideas.

    Do not think you will ever travel to the other offices. You will not.

    Advice to Management

    Stop stalling and making excuses. Embrace change. Invest in your employees and their future - give them the tools to learn. Vet new hires better. And to all hiring managers, please start hiring people who are smarter than you. Build better teams.

  8. Helpful (1)

    "One of the best companies to work for in Singapore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Singapore (Singapore)
    Current Employee - Software Engineer in Singapore (Singapore)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Viki full-time (Less than a year)

    Pros

    Excellent company culture with a family feel
    Revenue outlook is looking good
    Smart and talented colleagues
    Fulfilling work
    Regular team bonding events
    Free lunch and breakfast

    Cons

    Some cultural mismatch with parent company Rakuten


  9. Helpful (6)

    "Really depends which team you're on"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Viki full-time

    Pros

    Great benefits, atmosphere, friendly people

    Cons

    Some managers were great, but it felt like some of the other people in management were B or C list people who didn't know what they were doing but were just bluffing their way through everything.


  10. "Sr.consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Recommends
    Approves of CEO

    I have been working at Viki full-time

    Pros

    Very nice Infra
    Friendly Environment
    Big campuses
    Day 2 day activity

    Cons

    Avg increment per year
    Projected oriented benefit


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