Viking Cruises Reviews | Glassdoor.co.uk

Viking Cruises Reviews

Updated 11 Jul 2019

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Found 208 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
32%
Recommend to a Friend
56%
Approve of CEO
Viking Cruises CEO Torstein Hagen
Torstein Hagen
111 Ratings
Pros
  • "Great benefits, great contests and prizes(in 20 reviews)

  • "Free coffee, parking and a nice corporate office building(in 14 reviews)

Cons
  • "The Call center environment is very hostile as far as micro management goes(in 16 reviews)

  • "Micro Management but understandable(in 14 reviews)

More Pros and Cons
  1. "Deliver the wow service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waiter in Oxford, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Viking Cruises for more than 8 years

    Pros

    Good company and highly paid

    Cons

    Want to experience new and i will give best

    Viking Cruises2018-07-01
  2. "Good Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cruise Consultant 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Viking Cruises full-time for less than a year

    Pros

    Good money good company .

    Cons

    micro management on large scale. always scared for job

    Advice to Management

    invest in the people rather than make them constantly fear for the job.

    Viking Cruises2019-04-07
  3. "Cruise Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cruise Consultant in London, England
    Doesn't Recommend
    No Opinion of CEO

    I have been working at Viking Cruises for more than 3 years

    Pros

    Sometimes the money. Now they are making harder and harder to pay you a little bit more.

    Cons

    Terrible management. Unfair office. Bully.

    Advice to Management

    Change the management. People with zero people skills, people with no management experience. Open your minds.

    Viking Cruises2018-07-04
  4. "I have worked at Viking for 10 months now and have absolutely loved every minute of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in Tempe, AZ
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Viking Cruises full-time for less than a year

    Pros

    When I look at these reviews, it seems silly because they are probably being written by people who have gotten fired and are more than likely upset about it because it is an amazing company with endless opportunities. I strongly feel that I have found a place that I can grow my career. I’ve worked at other sales companies before and have never been taken care of in the way that Viking takes care of me. They really do...

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    Cons

    The way that we get paid is based off of conversion which can sometimes be stressful (just like any other sales company) However, if you start to drop in conversion and are worried about losing money – they will always pull you off the phones and do coaching/trainings to bring you back to the basics. Because they want you to actually make money! If you are struggling, along with coaching/training, they give you all the...

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    Advice to Management

    I would just like to say thank you for being so great and keep up the good work!!

    Viking Cruises2019-07-11
  5. "good for young people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Viking Cruises full-time

    Pros

    great people, great cantine/food, hight adjustable desks

    Cons

    open space (noise), no part-time opportunity

    Advice to Management

    offer flexible work (home office) and part-time jobs

    Viking Cruises2019-06-20
  6. Helpful (2)

    "I got my Buy My Freedom money here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Sales Consultant in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Viking Cruises full-time for more than a year

    Pros

    Work integrity is top at all levels. You will earn funds if you keep your head down and convert. Training is top-notch, if you accept feedback from coaches Patrick and Jan and other high performers, you will learn to be a top-earner at any firm.

    Cons

    Systemic sexual harassment, micromanagement, the schedules are grueling, and turnover is probably at least 50% in a given year's training class. High-level boiler room sales environment focused on conversion, not a con if you're motivated, but also new comission plan is worse than before and cruise sales are waning.

    Advice to Management

    Get rid of the systemic sexual harassment.

    Viking Cruises2019-06-10
  7. Helpful (2)

    "It is the perfect job for someone who loves a consistent routine and constant repetiton."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Service Specialist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Viking Cruises full-time for less than a year

    Pros

    One of the best perks at Viking is their amazing benefits package. They have a had great employer-paid health benefits package and have an opportunity to opt-in to have a 401K.

    Cons

    The job was very rewarding as you never knew what customer or situation you would get on the phone, but the repetitive task of being in a call center environment was pretty mundane and repetitious after some time.

    Advice to Management

    To provide more performance-based opportunities for people to move up in the company.

    Viking Cruises2019-05-31
  8. Helpful (4)

    "Run! There’s plenty of opportunities outside of Viking. This is a temporary opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Direct Sales in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time for less than a year

    Pros

    Great benefits. Free food. Good spiffs (just to make up for the non existent calls and unrealistic quotas)

    Cons

    Management in the Tempe office is terrible! If Tor only knew how they run that place. He would be tremendously disappointed. Inexperienced supervisors. One is dumber than a sack of rocks he’s just there to collect his base salary. One is on drugs and I can’t keep up with his moods. The third will follow you to the bathroom just to make sure you were really in there. He’s a hot head and is ready to blow a gasket at any...

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    Advice to Management

    The product itself is amazing. It really does sell itself! Work on employee moral and get your supervisors on board. The Tempe office in general was a mistake. I don’t see it staying open to long.

    Viking Cruises2019-07-06
  9. Helpful (2)

    "Read all the other reviews - Micromanagement every minute."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Viking Cruises full-time for more than a year

    Pros

    Free Coffee, Free Parking, Decent Health Insurance, Closed Christmas Day paid. 401K match, (after 1 year of working there if you make it long, then it's only $1,000-$4000 match and takes 5 years to fully vest) so not sure if that's a Pro or not / but there isn't much besides a solid benefits package with limited PTO and sick time . If your good with Military Time , you will love this job, must clock in and...

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    Cons

    Every time you answer a call you lose money at VIKING since if they ask for another agent and they need to be transfer(you lose $); or already have a current booking (you can't make $), or they got confused using the internet to book their cruises you must be cheerful and service the call(for $14 an hour) , watching your sales conversion numbers go in the garbage. and your paycheck melt away. If they press the wrong...

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    Advice to Management

    Please don't punish me for receiving internal calls, existing bookings and providing customer service to your own guests. Get some integrity. You should be ashamed of yourselves. (this is a repeat since it was so good it needs repeat) Not sure if Tor reads this but he needs to clean house, there are so many sales professional with degrees and years of solid sales travel experience. There are many managers and...

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    Viking Cruises2019-06-13
  10. Helpful (1)

    "Worst Sales Job in My Professional Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Viking Cruises full-time for more than a year

    Pros

    Free Parking; Good Benefits; Great Coworkers; Good brand; Expensive Product; First hires at New office

    Cons

    Lies. Lies from recruiters. Lies from management. Lies from supervisors. Lies from coworkers. Lies from customers. Lies from the Director. There is no integrity at Viking. Having worked at small firms and fortune 500 firms , working at this mess of a company made me sad I gave a year of my professional working career to their lies. Its sad because they have such a great product and loyal customers....

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    Advice to Management

    Stop lying!! Figure out how to reassign ownership on sales opportunities and how to keep sales in the direct sales channel which our paychecks on livelihoods depend on. Stop acting like you care if you don't. Don't tell people they get to transfer to home based , or they get won a cruise, or have a certain schedule and then don't give it to them. 36 great people walked into this job last summer and fall...

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    Viking Cruises2019-07-03
Found 208 reviews