Viking Cruises Reviews

Updated 11 Jul 2020

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2.6
34%
Recommend to a Friend
46%
Approve of CEO
Viking Cruises Chairman & CEO Torstein Hagen
Torstein Hagen
132 Ratings
Pros
  • "Great benefits, friendly work staff, management is strict but fair(in 26 reviews)

  • "Good benefits and money well spent company party(in 14 reviews)

Cons
  • "Micro Management but understandable(in 17 reviews)

  • "New call center opened in August brought some employees from LA office and then other supervisors from AZ or American(in 16 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cruise Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Viking Cruises full-time for more than a year

    Pros

    Friendly environment great salary fam trips

    Cons

    Working weekends and evenings. Very strict policies.

  2. Helpful (5)

    "Miss the clowns but not the circus"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cruise Consultant in Wimbledon, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time for more than a year

    Pros

    1. Good commission if you cheat the system. 2. Nice office. 3. Some lovely people

    Cons

    1. Extreme micro-management and bullying culture. 2. Strong sense of favouritism from management. 3. Very cliquey and too much gossip from senior-management down to the sales-floor.

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  3. Helpful (1)

    "Good place to start"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Head Waiter 

    I worked at Viking Cruises full-time for more than a year

    Pros

    Pretty easy job compare to rest of lines

    Cons

    Lower salaries than the rest

  4. Helpful (2)

    "Aviod"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time for more than 5 years

    Pros

    None at all to be honest

    Cons

    Loads and far too many

  5. "Good Money"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cruise Consultant 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Viking Cruises full-time for less than a year

    Pros

    Good money good company .

    Cons

    micro management on large scale. always scared for job

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  6. Helpful (1)

    "Deliver the wow service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Waiter in Oxford, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Viking Cruises for more than 8 years

    Pros

    Good company and highly paid

    Cons

    Want to experience new and i will give best

  7. "Cruise Consultant"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Cruise Consultant in London, England
    Doesn't Recommend
    No Opinion of CEO

    I have been working at Viking Cruises for more than 3 years

    Pros

    Sometimes the money. Now they are making harder and harder to pay you a little bit more.

    Cons

    Terrible management. Unfair office. Bully.

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  8. Helpful (1)

    "Mom and Pop mentality hurting great product."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Viking Cruises full-time for less than a year

    Pros

    Full medical coverage, good pay.

    Cons

    Leadership is mediocre at best, all have been there since start and have mom and pop mentality, antiquated thinking. Was told by several employees that leadership only cared about making their bonuses, not their staff. Decision making was puzzling on many occasions, ended up costing the company tons of money and smart and talented employees. You don't get an office unless your a VP or above, too much of a call center mentality which affected morale of those in middle management roles. Covid layoffs can be understandable, but they handled it via an automated message instead of a video or phone call, which was so impersonal.

  9. "Truth be Told and with eyes wide open"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Viking Cruises full-time for more than a year

    Pros

    paid health benefits, work from home during covid

    Cons

    pay, policy, oppressive environment, fear based management

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  10. "Good company"

    5.0
    Current Employee - Internship in Wellawela

    I have been working at Viking Cruises full-time for less than a year

    Pros

    good working environment in the firm

    Cons

    stress level is high due to alot of work

    Continue reading
Found 239 reviews