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Virgin Atlantic Airways Reviews

Updated 15 February 2018
139 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Virgin Atlantic Airways Chief Executive Officer Craig Kreeger
Craig Kreeger
51 Ratings

139 Employee Reviews

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Pros
  • And the travel benefits are unmatched (in 14 reviews)

  • Fun spirit of company; Opportunity for career development; Great CEO; Brilliant Flight benefits; profit sharing; (in 11 reviews)

Cons
  • I decided to leave Virgin Atlantic for many reasons, but mostly because I felt undervalued and ignored by cabin crew management (in 7 reviews)

  • Senior cabin crew role made redundant, made to take a pay drop of nearly (in 5 reviews)

More Pros and Cons

  1. "I worked full time then on to part time cabin crew.Left Airline after birth of my second daughter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Atlantic Airways part-time

    Pros

    I love people and travelling.Thoroughly enjoy interacting with customers.Work very well in a team.I was born to serve!

    Cons

    Sore back&feet.Jet lag.I really cant think of anything else I loved my job!

    Advice to Management

    Many more years of great employment opportunity.Virgin Atlantic goes from strength to strength.


  2. "The Crew Make It!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew in Crawley, West Sussex, South East England, England
    Former Employee - Cabin Crew in Crawley, West Sussex, South East England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Atlantic Airways part-time (More than 8 years)

    Pros

    The fellow crew can really make your experience amazing.
    You meet new people everyday you go to work and can make amazing friends.
    The opportunity to explore different cities is a huge plus.

    Cons

    Staff travel can be tricky during school holiday times if you don't have high seniority and are restricted to school holidays. Not knowing your working pattern more than 6 weeks in advance can sometimes be frustrating.

    Advice to Management

    Communication is key to getting crew on board with changes.


  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Atlantic Airways full-time

    Pros

    Overall a wonderful company to work for. Great benefits, well supported management. Felt valued.

    Cons

    Very competitive environment, but keeps everyone on their toes.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company - gloomy outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gatwick, England
    Current Employee - Anonymous Employee in Gatwick, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Virgin Atlantic Airways (More than 5 years)

    Pros

    Good company with awesome perks - free flights

    Cons

    - Low base salary - not competitive
    - Virgin Atlantic will be loss making for the next few years (likely 5), which means NO profit share and below inflation pay rise (if any)
    - Very very poor succesion planning - like to fill senior positions with external candidates or from the shareholder parent company (Delta)


  6. "Great time in my life!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Crawley, West Sussex, South East England, England
    Former Employee - Customer Service in Crawley, West Sussex, South East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Atlantic Airways full-time (More than 3 years)

    Pros

    Benefits, forward thinking, young outlook and incentives

    Cons

    If your face doesn't fit you're not going anywhere! Clicky!

    Advice to Management

    Please listen to staff whether it be positive or negative! Don't just all stick together to make the same decisions, have an identity, use Richards values and not those of Delta!


  7. "Amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Atlantic Airways full-time

    Pros

    Travel perks, great people, fun and caring

    Cons

    Clunky processes, dated technology and systems

    Advice to Management

    Look after your people well as you have some of the best in the industry


  8. Helpful (6)

    "Cabin Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew in London, England
    Former Employee - Cabin Crew in London, England
    Doesn't Recommend
    No opinion of CEO

    I worked at Virgin Atlantic Airways full-time (More than a year)

    Pros

    The crew all worked together as a team and everyone was treated the same, great atmosphere onboard.
    Good perks if you like to travel.
    Great destinations.
    Flexibility in swapping shifts after your probation.

    Cons

    Management was all over the place I did not know whom my manager was for a good few months while working there.
    Pay rate was not the best.
    Negativity

    Advice to Management

    I was asked to resign due to my personal circumstance or else I would have been dismissed. I suffered with anxiety and was at a tough time in my life. I did not receive any support and was unable to talk to anyone as at the time I was not assigned a manager. I would hope that Virgin has resolved this management issue by now. I would recommend them taking more time to care about their employees and listen.
    At the end of the day everyone of us goes through a tough time in life and you should understand that no one deserves what I went through and the lack of support I received.


  9. "special service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Atlantic Airways full-time

    Pros

    great fun it was a good time

    Cons

    i cant think of cons but lower management

    Advice to Management

    love richard

    Virgin Atlantic Airways Response

    17 Nov 2017 – Recruitment Manager

    Many thanks for leaving us a review and great to hear you enjoyed your time at Virgin Atlantic!


  10. "feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Atlantic Airways full-time

    Pros

    Good company with opportunities for development

    Cons

    Small airline with limited resources


  11. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, England
    Former Employee - Anonymous Employee in Heathrow, England
    Recommends
    No opinion of CEO

    I worked at Virgin Atlantic Airways (More than a year)

    Pros

    Staff travel
    very generous staff travel is offered to us :D
    Front line managers are supportive tho.

    Cons

    You are just a number and passenger shout at you everyday

    Virgin Atlantic Airways Response

    17 Nov 2017 – Recruitment Manager

    Thanks for taking the time to leave us a review. Great to hear that you appreciated our fabulous staff travel benefits whilst working with us. We understand that working on the front-line is not... More


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