Virgin Holidays Limited Reviews | Glassdoor.co.uk

Virgin Holidays Limited Reviews

To filter reviews, or .

Found 111 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
83%
Approve of CEO
Joe Thompson
30 Ratings
Pros
  • "free flights - great staff travel(in 10 reviews)

  • "Supportive management team, great development, great incentives, overseas trips, great staff travel benefits(in 10 reviews)

Cons
  • "Constant restructures leave you rebuilding relationships with line managers and senior management every few months(in 12 reviews)

  • "Changing of part time hours leave or do the hours we demand, even if staff have been here for 10 years(in 6 reviews)

More Pros and Cons
  1. "Best Company Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Holidays Limited full-time

    Pros

    Amazing benefits! Amazing people! Lovely environment. Such a fantastic company.

    Cons

    Honestly cannot give you any. So grateful for this job.

    Advice to Management

    Keep doing what you are doing!

    Virgin Holidays Limited2019-05-13
  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Virgin Holidays Limited full-time for more than 2 years

    Pros

    Celebrate individuality Encourage creative thinking Informal atmosphere

    Cons

    Worklife balance can be a challenge Sometimes too informal Great ideas but sometimes lack of follow through Encourage development but lack of tools to truly help There isnt alot of opportunity for internal promotion

    Virgin Holidays Limited2019-05-14
  3. "Best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Virgin Holidays Limited part-time

    Pros

    Benefits Happy, fun and social place to work

    Cons

    Pay not as good as non travel companies

    Virgin Holidays Limited2019-03-13

    Virgin Holidays Limited Response

    March 14, 2019Recruitment Manager

    Thanks for taking the time to post your thoughts about Virgin Holidays. It’s not easy to sum up what it’s like working at Virgin in just a few words so it's great hear your enjoying our culture and values . We’re passionate about making holidays perfect and challenge ourselves daily ...

    Show More
  4. Helpful (2)

    "Travel consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Holidays Limited full-time

    Pros

    Training Potential travel if you can earn enough money

    Cons

    Where do I begin!!! Lack of support, clicky mean girls instore, bullying goes unpunished, pay is awful and the commission is capped!! Management try to keep everything under wraps and lie to cover staff who’ve been there longer. It’s like being back at school. Awful experience due to certain individuals who seem to get away with everything because of their position! I know it’s not like this all over but unfortunately...

    Show More

    Advice to Management

    Don’t always believe the person you’ve known longest!! As a manager there should be boundaries.... some people will take your kindness and use it to their advantage!!

    Virgin Holidays Limited2019-03-26
  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Virgin Holidays Limited full-time

    Pros

    Great travel benefits, great commission structure , great team to work with

    Cons

    Not flexible when changing shifts

    Virgin Holidays Limited2019-02-18

    Virgin Holidays Limited Response

    March 14, 2019Recruitment Manager

    Thank you for your feedback, I appreciate the time that you have taken to place your review and we are pleased to hear your enjoying the benefits of working for Virgin which includes our fantastic commission structure and travel benefits.

  6. Helpful (2)

    "Shockingly poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Holidays Limited full-time for more than 4 years

    Pros

    Standby flights if you can get on them

    Cons

    If your face fits culture, don’t bother raising a grievance they are never upheld, bullying culture, you are looked down apon as a consultant, expected to work on days off from home. Senior management recruited when they are friends of other senior managers even if they have no travel experience and shockingly bad, use others as scapegoats for their poor management. Do not work here unless you want to lose your sanity.

    Advice to Management

    Recruit from within, stop covering up poor management.

    Virgin Holidays Limited2019-03-23
  7. Helpful (2)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Virgin Holidays Limited full-time

    Pros

    sometimes lunch brought in for us Trips And winning awards

    Cons

    Management Some rules apply for staff but another for others No support - not that it was needed but that’s what management and coaches are for! Always complaining for signing on a minute or 2 late but no mention when you stay behind on a call for after your shifts finished

    Advice to Management

    Look after your staff and maybe treat them like you would like to be treated if you was looking up to them. Understand people’s life and adapt your mangering skill to the person Stop changing manager and moving/ changing structure, if I have sensitive information then I don’t want to be always telling everyone of your managers because we all know that the news get spread around. Stop being in a clique and look after...

    Show More
    Virgin Holidays Limited2019-03-16
  8. Helpful (2)

    "Huge Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Crawley, West Sussex, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Holidays Limited full-time for more than 9 years

    Pros

    Positive environment Support from most management Flexibility with shifts Amazing incentives, work trips and of course travel perks.

    Cons

    Area Managers very hit and miss. You may be very lucky or very unlucky. Recent resuffle unfortunately left some bad eggs who should not be there! Awful pay. If you don't intent to use your perks go elsewhere. Not many opportunities to progress.

    Advice to Management

    Get rid of certain awful Area Managers! Other than that, higher management are amazing, keep doing what you're doing!

    Virgin Holidays Limited2019-01-27

    Virgin Holidays Limited Response

    January 30, 2019Recruiter

    Thank you for your feedback, I appreciate the time that you have taken to place your feedback. At Virgin Holidays we review all comments we receive on Glassdoor and share those with the senior management team. We strive to learn from feedback and improve the business so thank you ...

    Show More
  9. Helpful (2)

    "Down Hill Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Virgin Holidays Limited full-time for more than 6 years

    Pros

    Flight concessions Some nice people to work with

    Cons

    Area Managers Progression Equality Unfair treatment

    Advice to Management

    Stop reshuffling every few years. Team leaders worked, too many people to report into now. New Area Managers better than team leaders who were promoted to the role. Certain area managers seem to spend more time outside having a cigarette and gossip and numerous times no one around to help. Coaches assist more day to day and seem to be only ones visible at all times. Same people recognised no consistency and unfair...

    Show More
    Virgin Holidays Limited2019-01-30

    Virgin Holidays Limited Response

    February 1, 2019Head of Customer Centre

    At Virgin Holidays we review all comments we receive on Glassdoor and share those with the senior management team. We strive to learn from feedback and improve the business so thank you for your comments. To address your concerns we are constantly evolving to reflect an ever ...

    Show More
  10. Helpful (1)

    "Unclear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Holiday Advisor in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Virgin Holidays Limited full-time for more than 9 years

    Pros

    Travel concessions and vibrant front line staff.

    Cons

    Constant restructures leave you rebuilding relationships with line managers and senior management every few months. These new managers always have very little understanding of the business or contact centre. Best line manager of my career has recently left, replaced by young lady with zero managerial experience or politeness.

    Advice to Management

    Stop changing everything so often.

    Virgin Holidays Limited2019-01-28

    Virgin Holidays Limited Response

    January 30, 2019Recruiter

    Thank you for taking the time to provide us with your feedback. As you mentioned we did in the Summer of 2018 introduce a new management structure with the aim of delivering equal focus on driving our operational objectives and supporting and developing our people. This was ...

    Show More
Found 111 reviews