Virgin Holidays Limited Employee Reviews about "poor management"

Updated 23 Mar 2019

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3.9
84%
Recommend to a Friend
89%
Approve of CEO
Virgin Holidays Limited Managing Director Joe Thompson
Joe Thompson
46 Ratings
Pros
  • "Great travel benefits, great commission structure , great team to work with(in 13 reviews)

  • "free flights - great staff travel(in 11 reviews)

Cons
  • "Constant restructures leave you rebuilding relationships with line managers and senior management every few months(in 12 reviews)

  • "There could be more opportunities for progression in retail for part time staff(in 6 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "poor management"

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  1. Helpful (3)

    "Shockingly poor management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Holidays Limited full-time for more than 3 years

    Pros

    Standby flights if you can get on them

    Cons

    If your face fits culture, don’t bother raising a grievance they are never upheld, bullying culture, you are looked down apon as a consultant, expected to work on days off from home. Senior management recruited when they are friends of other senior managers even if they have no travel experience and shockingly bad, use others as scapegoats for their poor management. Do not work here unless you want to lose your sanity.

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  2. Helpful (5)

    "Look for something else"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Retail Sales Consultant 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Virgin Holidays Limited

    Pros

    Flight benefits, hotel discounts and uniform.

    Cons

    No path to progression, a lot of lone working in a retail store, no management or even poor management when you do have a manager, expected to do your own marketing with no support from the company, no clear rules or guidelines, instead of being sent uplifting messages to make you want to exceed target, you are instead sent negative emails. Management just seem to have no clue, staff are definitely not well treated, more treated like a number. I also feel no team spirit with other stores, more of a "stab in the back" culture.

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    Virgin Holidays Limited Response

    March 7, 2016Recruitment Manager

    Thank you for taking the time to post your review. We are sorry to hear that you do not recommend Virgin Holidays and that you have a negative outlook in your current role. Personal development and a collaborative working environment are things that we encourage and support as a business so we are naturally concerned to read your comments. If you haven’t done so already, we encourage you to speak to your line Manager about your concerns in your next one to one. Alternatively, please contact your HR Business Partner who would be more than happy to discuss the issues you raise. Thank you once again for sharing your view, we take all feedback seriously and will ensure your comments are passed on to our Retail Manager network for discussion.


  3. Helpful (1)

    "Good Benefits, but very busy"

    3.0
    Former Employee - Anonymous Employee in London, England

    I worked at Virgin Holidays Limited full-time for less than a year

    Pros

    Lots of responsibility, good benefits. Good brand to work for

    Cons

    Poor management in some cases.

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  4. Helpful (2)

    "Poor pay"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Concierge 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Virgin Holidays Limited part-time

    Pros

    Paid time off , flight benefits

    Cons

    Poor pay , no full time work opportunities, poor management, no health benefits

  5. Helpful (1)

    "Concierge"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Holidays Limited part-time for more than 3 years

    Pros

    air travel benefits, paid time off

    Cons

    poor pay, part time only, no healthcare, no room for advancement, no promotions or bonuses, no company parties, no employee appreciation, poor management, no communication from upper management, no training, learn as you go culture

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  6. Helpful (5)

    "Concierge Agent/ Rep"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Concierge in North Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Virgin Holidays Limited full-time for more than 8 years

    Pros

    Benefits. Company Car. Free Flights.

    Cons

    Poor management. Unmanageable workload. Unrealistic expectations. You are only as good as your last sale and easily disposed of.

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