Virgin Mobile USA Reviews

Updated Sep 22, 2020

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Found 29 of over 30 reviews

3.3
63%
Recommend to a Friend
45%
Approve of CEO
Virgin Mobile USA CEO Dow Draper (no image)
Dow Draper
2 Ratings
  1. 3.0
    Current Employee, more than 3 years

    No benefits

    Sep 22, 2020 - Operations Manager in Johannesburg
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment, with a lot of fun and work balance

    Cons

    No benefits, all benefits are part of ctc

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  2. 2.0
    Former Employee

    Poor leadership constantly flip-flopping on strategy

    Dec 31, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The coffee is ok I guess.

    Cons

    Strategy changes almost weekly, work-life balance is not good, poor decisions made far too often.

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  3. 3.0
    Current Employee, more than 3 years

    Jida

    Aug 28, 2018 - Sales and Marketing Representatives in Mdeni
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Design a quick plan and put up financial competitions and sample to compete between the deputies

    Cons

    Lack of advertising material and non-response modification errors

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  4. 5.0
    Current Employee

    Moving Forward

    Dec 28, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This company believes in its employees and empowers them. They are moving in the right direction. They practice what they preach and it's a lot of fun.

    Cons

    While most of the executives really fit with the Virgin way there are a couple of misses. But that'll happen anywhere.

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  5. 1.0
    Former Employee, more than 10 years

    Tier III Technical Support

    Jun 1, 2016 - Tier III Technical Support in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was above average. I was making up to $72K in my best year in overtime, due to the sheer incompetence of customer service. We worked out of Westwood, CA which was right in the center of all the great LA lifestyle.

    Cons

    They cut customer service down to the bone, making the escalations I had to deal with a complete nightmare.

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    1 person found this review helpful
  6. 4.0
    Former Employee

    for the most part I enjoyed working for this company.

    Mar 24, 2015 - Senior Customer Service Representative in Bakersfield, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It was interesting, and challenging. Fulltime work full benifits

    Cons

    Cstats, & quotas lots of turnover

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  7. 5.0
    Former Employee, more than 5 years

    Great company to work for!

    Jan 21, 2015 - Lead Customer Service Representative in Carrollton, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, promote from within, fast paced call center. I went from customer service representative to lead before my 90 day evaluation.

    Cons

    Call handle time. You have a time limit for each call and sometimes you get someone that hits ** instead of ## when doing an activation and they ttend to get 9 and 6 mixed up so your timing might be high for that call.

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  8. 2.0
    Former Employee, less than 1 year

    Worst Job Experience of my Life/ Horrible Training/

    Oct 8, 2014 - Wireless Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    $10/hr Flexibility Worked Alone at your own pace

    Cons

    I did not get any of my commissions they are always lying the company doesn't care about you, they care about the sales you made

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  9. 3.0
    Current Employee, more than 1 year

    Fantastic before Sprint took over

    Mar 25, 2014 - Product Manager in Warren, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It was an amazing company before Sprint took over, where employees weren't even allowed to use their titles.

    Cons

    Sprint in charge highly conscious of titles. Directors and Managers aren't supposed to mix. Sprint's old school culture ruined how cool Virgin used to be.

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    1 person found this review helpful
  10. 3.0
    Current Employee

    rewarding place to work

    Oct 5, 2013 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great brand with alot of fun and challenging projects to keep you busy

    Cons

    sprint owned and sprint just doesn't understand the brand

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Viewing 1 - 10 of 29 Reviews

Virgin Mobile USA Reviews FAQs

Virgin Mobile USA has an overall rating of 3.3 out of 5, based on over 30 reviews left anonymously by employees. 63% of employees would recommend working at Virgin Mobile USA to a friend and 32% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Virgin Mobile USA employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Virgin Mobile USA. This rating has been stable over the past 12 months.

63% of Virgin Mobile USA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Virgin Mobile USA 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

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