Vocalink Employee Reviews about "senior management"

Updated 21 Jan 2019

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3.7
69%
Recommend to a Friend
63%
Approve of CEO
Vocalink Chief Executive Officer Paul Stoddart
Paul Stoddart
11 Ratings
Pros
Cons
  • "Mastercard took over a couple of years ago and since then the senior management have used that as an excuse as to why the company is run so poorly(in 11 reviews)

  • "The integration with Mastercard created a bit of uncertainty(in 8 reviews)

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Reviews about "senior management"

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  1. Helpful (3)

    "Business Project Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Business Project Manager in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Vocalink for more than a year

    Pros

    Role allowed autonomous decision making, flexibility in working time and work location. Promotion seems slow though most likely due to the low staff turnover. Compensation seems pretty much based on an employees ability to negotiate at the beginning of their contract.

    Cons

    Company values does not allow room for employees to freely express views. There is a culture of fear of speaking up ones mind! Employees do not open up to senior management whether or not one agrees with a general strategic direction. Company perks is mediocre when bench marked against similar roles within similar size financial institutions. Company compensation is also lags behind that offered by comparable organisations.

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    Vocalink2014-03-25
  2. Helpful (16)

    "Welcome to the world of Corporate"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vocalink full-time for more than 5 years

    Pros

    Knowledgeable staff who work hard

    Cons

    Vocalink as a company is declining rapidly. Staff moral is the lowest I have ever seen and although the most people at the 'coalface' are amazing individuals who work hard, they do have to put up with total incompetence at senior levels. Mastercard took over a couple of years ago and since then the senior management have used that as an excuse as to why the company is run so poorly. Good people have been forced out (and others sacrificed just so the target can be made redundant). Incompetence is rewarded with promotion and bonuses. Lazy and inept staff are protected by 'friends' in senior roles. Discrimination runs rife through the company and it covers all genres, racial, sexual, knowledge and ability. The key with Vocalink is not to be good at your job, do not exceed expectations, do not question ludicrous decisions and if something is wrong never, ever say so. Every corporate stereotype is played out at Vocalink daily and it is laughable to be involved with meetings where individuals actually believe their own BS. Why say 1 word when 462 will give the same answer (Q: Has this been done? A: I monitored the deliverable status of the solution proposed and instigated a full indepth collaboration of relevant parties in order to assign the necessary chronological committment and have suceeded in part, to deliver a relevant clarification of the original solicitation. Thats a No then). These people should have been in politics, it's where they belong. If there's a problem, Vocalink management will arrange a meeting and if they think it's a serious problem they'll arrange another meeting, meanwhile, the problem will get resolved by one the amazing few who actually know what they are doing and the management will take full credit. You have to understand that this company runs the ENTIRE UK payments infrastructure system, your money/mortgage/direct debits are in the hands of management baboons who would struggle with a tea party! If you're one of the chosen few you will ride the Vocalink gravy train, doing nothing, spouting BS, fraudulent paid annual leave, undeserved bonuses, ludicrous expense claims and all with a clear conscience. I hope that Mastercard will see the light at some point but I doubt they ever will because Vocalink are very good at putting on a front and papering over the enormous cracks. LONG LIVE CORPORATE BS

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    Vocalink2019-01-21

    Vocalink Response

    January 28, 2019Social Media

    Thank you for your post, we appreciate you taking the time to raise your concerns. Our business takes pride in ensuring we are always delivering excellent levels of service to our scheme partners, as we have been doing, in some cases, for decades. These are delivered by a workforce of highly skilled employees in the UK and around the world, the talent of which is recognised by our business through a number of different channels. We take all feedback very seriously especially around potential discrimination claims and would ask you to contact VL-HRBusinessPartnering@mastercard.com to discuss further, or if you would prefer, you can expand on your concerns anonymously through our Mastercard Ethics Helpline, https://secure.ethicspoint.com/domain/media/en/gui/35023/index.html.

  3. Helpful (5)

    "Beware! Keep a wide berth"

    1.0
    • Work/Life Balance
    • Culture & Values
    Service Management in Madrid
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vocalink

    Pros

    Some really good talented people to work with. That's about it really.

    Cons

    Lions led by donkeys, plain and simple. Excellent talent on the shop floor, really clever clued up people but a 1970's attitude at senior management and director level. Poor recruitment policy, bad choices in some middle management positions then a failure to rectify this in case director looks bad in the next meeting. A culture of upward management, keeping the boss happy rather than making sure priorities are set correctly and then delivered against. Core group of empowered individuals with own agendas slowing progress across the board by bad software choices, too much process and a general attitude of empire building. This is a shame as the company has some great people and could be a world innovative leader in this field, but major changes are needed top down, a complete re org at senior and director level, not at the operational level as they have been doing. Lave the staff alone, look at the management level upwards - its a mess of back slapping budget blowing incompetent paper pushers.

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    Vocalink2015-11-26

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