WDS Reviews | Glassdoor.co.uk

WDS Reviews

Updated 3 Dec 2019

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3.0
43%
Recommend to a Friend
45%
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
56 Ratings
Pros
Cons
  • "Too many team leaders that did not either know or want to do anything(in 13 reviews)

  • "Pay is considerably lower than almost any other call center in the valley(in 13 reviews)

More Pros and Cons
  1. "Getting Paid to Meet People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Demonstrator in Birmingham, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at WDS part-time for less than a year

    Pros

    I could pick my shifts. Met great people Had a great team.

    Cons

    Only knew shifts a few days in advance

    WDS2019-08-13
  2. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Poole, England
    Doesn't Recommend
    Neutral Outlook

    I worked at WDS full-time for more than 5 years

    Pros

    Good pay. Learnt a lot about wireless communication.

    Cons

    No life. Bad management

    Continue reading
    WDS2019-05-19
  3. Helpful (1)

    "Mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Engineer 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WDS for more than a year

    Pros

    - Friendly Staff - Easy to Reach

    Cons

    -Inconsistant work Hours - Poor pay -Poor Management - No room for improvment

    WDS2018-11-13
  4. Helpful (1)

    "Good pay for zero-hour contract."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Demonstrator 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at WDS part-time for more than a year

    Pros

    Good pay and Nice hours

    Cons

    Less shifts and can get boring.

    WDS2018-03-20
  5. "German Technical Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at WDS full-time

    Pros

    Great company and great people!

    Cons

    Nothing. Keep on the good and hard work.

    WDS2018-03-04
  6. "Fell apart when taken over by Xerox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Poole, England
    Doesn't Recommend
    Approves of CEO

    I worked at WDS full-time for more than 3 years

    Pros

    - leadership looking into the future

    Cons

    - benefits package non-existent - lacklustre upper management

    WDS2018-01-11
  7. Helpful (4)

    "no management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Google in Poole, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WDS full-time for less than a year

    Pros

    6 weeks training paid just go to do that just sit around playing with tech and chatting

    Cons

    tones. management are cowards and if it wasn't for the name tag you wouldn't be able to guess they are management. use employment agencies to avoid having to actually manage the workforce. management cower away from the role and seemingly just read data stats. no further opportunities. poor pay in comparison to apple. cant imagine it will last long due to the UK leaving the EU so all them that stayed in the hope that 5 years down the line they might be offered a contract from WDS must be gutted. terribly boring. googley means the same as most customer service phone roles- avoid customer service and refunding even though they have a right to one and read the script, whilst avoiding speaking in a monotone and reacting to the nonsense customers chat. expensive food hall. nothing is permenant as everything is outsourced. difficult to reach via public transport. no parking or selective parking available to mainly long-term serving employment agency contracts. massive staff turnover groups of 6-20 employees trained every 4-6 weeks. which speaks for itself when considering how the exploit workers rights and employment agency staffing.

    Continue reading
    WDS2018-01-23
  8. Helpful (3)

    "Poor Direction Starting at the Top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at WDS full-time for more than 3 years

    Pros

    Good service offering and were leaders in analytics

    Cons

    Nepotism in senior management, run company like their verh own playground

    Continue reading
    WDS2018-01-08
  9. "It can match your expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Poole, England

    I worked at WDS full-time for more than a year

    Pros

    Simple job Good international environment Enough salary to live comfortably

    Cons

    After I left they started with 24/7 shifts Carrer development Distance between employees and management Strategy is not clear enough Management decisions not good Huge rotation

    Continue reading
    WDS2017-11-11
  10. Helpful (1)

    "Good lifestyle"

    StarStarStarStarStar
    Software Developer in Poole, England

    I worked at WDS for less than a year

    Pros

    Very good work environment and lifestyle

    Cons

    Poor management / Very low compensation & benefits

    WDS2017-11-02
Found 166 reviews
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