Wahaca Reviews

Pros

Great family atmosphere and clear goals for the business

Cons

The food can cause rapid weight gain

Advice to Management

Bonus structure heavily incentivises managers to stay in sites rather than progress into operational roles

Pros

Possibility to progress (but comes with huge price)

Cons

Favourism. Unfair expectation. Managers are vengeful when you don't want to "bend over". They make sure you have no personal life with their working hours. Chaotic and messy place. So many broken rules and promises (contract and handbook are worth nothing)

Advice to Management

Do your job. And stop playing favourism. Time to realise that hard work skills and attitude is more important than brown nosing.

Pros

Great team of waiters and bar staff, everyone stuck together and socialised outside of work

Cons

Management give conflicting orders, one manager will often shout at you in front of customers if she was in a bad mood and often threatened to take your hours off you. Have to bring own float. If make less than 4% of your sales on card tips, you don't get any of them (managers, kitchen and bar get them instead). I would end up receiving 0-10% of card tips which is insulting and feels dishonest to the customer. If... you lose a card receipt it comes out of you pay, most waiters fall foul to this at some point, this isn't discounted and has wiped out all of my tips before. The policy on the waiter paying for walk outs was almost always enforced (by certain managers anyway)

Advice to Management

Mark Selby, Thomasina Myers and area managers clearly don't care about their staff, so things need to change the top. Pay bar and kitchen better so waiters keep all of their tips, managers don't sit in the office doing nothing after 9pm.

Pros

I used to work part time and was able to negotiate the hours I needed. Was paid on time. Used to have good training system until it went online.

Cons

Moving upwards was hard in a part time position. At some point the training became unpaid but compulsory. Colleagues had to wait till the last minute for the rota so the work life balance was pretty bad.

Pros

This company embraces individuality, is well organised. Annual party is amazing. Feel part of a community.

Cons

Can be long hours but this is the nature of working in hospitality.

Pros

Because the hours are flexibles Managers are really supportive and understandable.

Cons

Sometimes The Hours Are Being Cut

Pros

Very busy restaurant, tips were good

Cons

Poor management, over complicated menu to explain to customers

Pros

there’s a good atmosphere overall and lots of fun, great food and meals provided.

Cons

Can’t get very late and it can be very stressful. Loads of steps in terms of service and an “odd” tips policy

Advice to Management

Look after your team more, They work hard and under a lot of pressure.