Waterstone's Reviews | Glassdoor.co.uk

Waterstone's Reviews

Updated 13 October 2018
187 reviews

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2.7
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Waterstone's Managing Director James Daunt
James Daunt
87 Ratings

187 Employee Reviews

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Pros
  • "Working with books, in a lovely atmosphere with lovely colleagues" (in 15 reviews)

  • "It also allowed me to get a load of new books with my staff discount" (in 30 reviews)

Cons
  • "Many stores have only one member of staff for most of the day" (in 18 reviews)

  • "Minimum wage for new booksellers" (in 17 reviews)

More Pros and Cons

  1. "Dynamic, progressive place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Aylesbury, England
    Former Employee - Bookseller in Aylesbury, England
    Recommends

    I worked at Waterstone's part-time (Less than a year)

    Pros

    Before I say anything, I'd like to make it clear that I had only a few months experience in a single store. However, I did enjoy my time at Waterstone's tremendously. It was a dynamic, happy place to work, where people were really helpful and patient. The work itself allows you to be in touch with all sorts of people, but by dealing with literature, you can peek a bit into who people really are. Besides, I could see that it was a space that grants a employer a chance to grow. What I liked most is how Waterstone's makes booksellers a part of the whole "publish-sell" process, as it's really easy for a bookseller to be in touch with publishers. Therefore, the scope of your network expands beyond your branch.

    Cons

    I'm not really sure. I don't find myself in a position where I can complain much. Maybe I was lucky, but, as I said, I met truly patient, supportive and friendly people during my time at the company. Therefore, even when facing problems, we could resolve them quickly and effectively.


  2. "Enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waterstone's part-time

    Pros

    50% off books, pleasant working environment and co-workers

    Cons

    Office and stock space fairly disorganised

  3. "bookseller"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Waterstone's full-time

    Pros

    - the pay is okay (not the best but its fine)
    -nice people
    - books are life :) 50% off all books

    Cons

    -rude management
    -lack of good communication between management and staff
    -eager to sell books of the month even though there isnt sufficient training on how to do this especially in areas where the BOTM dont cater to the demographic in that area
    - old way of doing things/not innovative or new in their business approach
    -not enough staff running the store
    -breaks aren't long enough and if you're 2 minutes over time then management get angry at you even if they do the same thing :/

    Advice to Management

    - communicate better with staff, your rude attitude helps no one


  4. "Great team and very accommodating with shift requests"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in London, England
    Current Employee - Bookseller in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Waterstone's full-time (Less than a year)

    Pros

    - social aspect between the bookseller team
    - a great place to meet well-read interesting people (customers)
    - the shifts are quite flexible and the shift manager is super accommodating
    - relaxed environment
    - full-time employees get a one hour break for lunch and a 30 minute break each shift.

    Cons

    - the pay is low
    - the shifts are quite varied (I would prefer 8:30am-5pm constantly, but this is all down to personal preference)

    Advice to Management

    Continue to be great managers!


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waterstone's part-time

    Pros

    Great team
    Great stratergy
    Great work place

    Cons

    Very little flexibility
    pay does not change unless you become a senior


  6. "Be ready to be broke and tired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in London, England
    Former Employee - Bookseller in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Waterstone's full-time (Less than a year)

    Pros

    Full of passionate, enthusiastic people
    Great stock
    Selling books is a treat

    Cons

    Minimum wage for new booksellers
    The ‘tiered’ pay scale is basically horizontal. You’ll never earn London living wage - you can make UK Living Wage just about

    Advice to Management

    Make the case to senior management and shareholders about investing in people and training. With people first.


  7. "Bookseller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller
    Current Employee - Bookseller
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone's full-time

    Pros

    Lovely people to work with, great discount on books, free books and proofs and generally a pleasant work environment.

    Cons

    Low pay and seemingly little prospect for advancement.

    Advice to Management

    Book of the month figures could be pushed a little less stringently, it turns off customers when you're not making genuine recommendations.

  8. "Great, friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waterstone's full-time

    Pros

    Great colleagues and customer mindset

    Cons

    None that I know of.


  9. "Bookseller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in London, England
    Former Employee - Bookseller in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Waterstone's full-time (Less than a year)

    Pros

    You get to work with books

    Cons

    long hours
    management has no idea what they are doing for the most part
    promotions are offered for people they like, not for your skills and hard work


  10. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookshop Manager
    Former Employee - Bookshop Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Waterstone's full-time (More than 8 years)

    Pros

    Working with books, meeting interesting people.

    Cons

    Staff treated like rubbish, offer small hour contracts and minimum wage but expect 100% commitment from staff. No support or training opportunities from head office.

    Advice to Management

    You expect a lot from staff but offer nothing in return.


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