Webhelp Reviews

Updated Oct 16, 2021

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Found 1,387 of over 1,953 reviews

3.3
53%
Recommend to a Friend
71%
Approve of CEO
Webhelp Co-Présidents Fondateurs Olivier Duha & Frédéric Jousset (no image)
Olivier Duha & Frédéric Jousset
227 Ratings
Pros
  • "Learning about Cloud, working environment, good leadership, good communication(in 31 reviews)

  • "Free sky service and 20% staff discount(in 23 reviews)

  • Cons
  • "Low salary and long working hours(in 29 reviews)

  • "Very unhealthy work atmosphere leading to minimum work-life balance(in 23 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Better than your average outsourcer

      Oct 13, 2021 - Customer Service Associate in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy bonus, flexible shifts where you can get paid an extra 2300 per year just for doing the same job as everyone else but your shifts get changed which is nice if you like constant change, and fast paced environment. they care a lot about mental health which is amazing

      Cons

      Management don't punish agents for breaking their systems so they can get off the phones, seems to be the same people in technical all the time, WAKE UP!! and then these people who are in tech are progressing and becoming SMES, Managers, etc... Favouritism towards certain staff, so only certain people get the chance to progress Not enough staff so you might even work 4 different campaigns in one day.

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    2. 4.0
      Current Employee

      Good Company

      Oct 4, 2021 - Team Leader in Larbert, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of support, lots of progression

      Cons

      Pays less than other companies

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    3. 3.0
      Former Employee, more than 5 years

      OK position to develop experience.

      Oct 16, 2021 - Customer Advisor in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training, decent pay, onsite canteen, friendly colleagues

      Cons

      Long hours during peak, lots of micromanaging, outdated computer systems, no room for progression

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    4. 2.0
      Current Employee, more than 1 year

      Anonymous

      Oct 16, 2021 - Technical Agent in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Little management intervention Home working is an option

      Cons

      Anonymous Identity, not end user orientated at all , just want cheap bums on seats answering calls. No interest in quality

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    5. 2.0
      Current Employee, more than 1 year

      Good Atmosphere and Colleagues, Poor Management

      Oct 14, 2021 - Customer Service Advisor in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Colleagues were the best part of the job

      Cons

      Management didn't know what they were doing half the time

      1 person found this review helpful
    6. 5.0
      Current Employee, more than 5 years

      Great place

      Sep 27, 2021 - Sales in Rotherham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked for webhelp along time great place to work systems are slow management are great off issue with pay which Is sorted straight away

      Cons

      None great place to work

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    7. 4.0
      Current Employee, less than 1 year

      Helpful and supportive team

      Sep 26, 2021 - Customer Service Advisor in Belfast, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is supportive ans helpful. Each individual pushes one another and helps one another

      Cons

      Salary isn't the best and is paid monthly

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    8. 5.0
      Current Employee, less than 1 year

      Good

      Sep 23, 2021 - Customer Service Representative in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not bad shifts for the job

      Cons

      Unethical managers who don’t care about their employees

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    9. 4.0
      Former Employee

      Nice place to work

      Sep 20, 2021 - Sales Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Getting bonus, polite people to work with

      Cons

      Can be a little stressful sometimes

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    10. 4.0
      Current Employee, less than 1 year

      Great People

      Sep 19, 2021 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lovely people to work with. Everyone I have had contact with in every single department has been really pleasant and eager to help.

      Cons

      Really difficult product which can take a long time to learn.

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    Viewing 1 - 10 of 1,387 Reviews

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