Webhelp Reviews

Updated 21 Sep 2020

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3.3
53%
Recommend to a Friend
70%
Approve of CEO
Webhelp CEO David Turner
David Turner
136 Ratings
Pros
Cons
  • "Pay, Work/Life Balance, Head Office Micromanagement(in 21 reviews)

  • "Deputy team leaders are picked through favouritism not through skill or knowledge(in 21 reviews)

More Pros and Cons
  1. Featured Review

    "Very friendly and caring company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Cardiff, Wales
    Recommends
    Positive Outlook

    I worked at Webhelp full-time for more than a year

    Pros

    It was fun to work with many people on the floor dealing with different enquiries from customers. Company is very supportive for employees.

    Cons

    I enjoyed working there. I left there, because I had to move to another city.

    Webhelp Response

    People Director

    Hi, many thanks for your review. We are a people first company and spend a lot of time and effort making Webhelp a great place to work. I hope your move went well and I wish you all the best for the future. Please don't hesitate to get in touch if you'd like to re-join our Webhelp family.

  2. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Falkirk, Scotland
    Recommends
    Positive Outlook

    I have been working at Webhelp full-time for more than a year

    Pros

    Excellent work from home opportunities.

    Cons

    Expensive canteen, poor choice and long hours.

    Continue reading

  3. "Sale"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Birmingham, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Webhelp part-time for more than a year

    Pros

    Lovely place colleague nothing much

    Cons

    Long hours day off no holidays long days boring

  4. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webhelp full-time for more than a year

    Pros

    Good time management and pre planned schedule

    Cons

    Strict timeline and very busy schedule

  5. "No career"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Falkirk, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webhelp full-time for more than 3 years

    Pros

    The staff are pretty good

    Cons

    Management is poor only interested in KPI

  6. "Salary"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales Agent in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Webhelp full-time for more than a year

    Pros

    Great management from the previous dixons employees

    Cons

    pretty much everything you could think of

    Continue reading
  7. "Sales person"

    5.0
    Former Employee - Telesales Agent in Rotherham, England

    I worked at Webhelp full-time

    Pros

    Good place to work at for people

    Cons

    not gokd enough equipment to.work with

  8. COVID-19

    "Okay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vodafone Saves in Rotherham, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Webhelp full-time for more than a year

    Pros

    -good team -everyone knows everyone -helpful managers -support from the ppl around you

    Cons

    -hard to get holidays booked in -the business wasnt helpful during covid time, had to work from home with longer hours than before -half the managers didnt know how to use the systems

    Continue reading
  9. "Good for progression, if you want it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Social Media Team Lead in Cardiff, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Webhelp full-time for more than a year

    Pros

    People, Team Work, Progression Opportunities, Regular performance reviews, Regular inter-team meetings for feedback

    Cons

    Pay, Work/Life Balance, Head Office Micromanagement

    Continue reading
  10. "Do not work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Webhelp full-time for less than a year

    Pros

    drinks vouchers on Friday if you finish at 5pm

    Cons

    poorly managed, long late hours, dull work, bad culture

Found 501 reviews