Whittard Reviews

Updated 23 Dec 2020

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3.3
61%
Recommend to a Friend
59%
Approve of CEO
Whittard CEO Nathan Smith (no image)
Nathan Smith
5 Ratings
Pros
  • "Free tea and coffee on shift, as well as staff allowance every 2 weeks(in 20 reviews)

  • "Very friendly and collaborative to reach goals Plus amazing staff discount(in 18 reviews)

Cons
  • "blockers within head office senior management(in 35 reviews)

  • "minimum wage/low wage after probation(in 17 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Excellent"

    5.0
    Current Employee - Sales Assistant in Exeter, England

    I have been working at Whittard part-time

    Pros

    Good atmosphere and HR practices

    Cons

    Low salary and small benefits

  2. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Deputy Manager in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time for less than a year

    Pros

    Great hours and friendly staff

    Cons

    None great time at the store


  3. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Oxford, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Whittard part-time for less than a year

    Pros

    Great work, people are brilliant and you have fun learning so much!

    Cons

    pay is too low in places like London or oxford

    Continue reading
  4. "Fun and challenging"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Deputy Manager in Portsmouth, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time for more than a year

    Pros

    Flexibility Communication Good training and coaching Strong leadership Strong teamwork Good discounts and allowances. Good range of products. Good and strong company values

    Cons

    High pressure about some of the KPIs, which are a bit out of date compared to other companies'policies. Salary expectation is not the best.

    Continue reading
  5. Helpful (1)

    "Not bad company to work for as part time."

    3.0
    Former Employee - Sales Assistant in London, England

    I worked at Whittard part-time

    Pros

    Easy apply. Staff discount on products.

    Cons

    Poor management. Lack of care for employees.

  6. Helpful (6)

    "They’ve dropped the ball"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at Whittard full-time

    Pros

    Great network of peers. Decent product discount and allowance.

    Cons

    Unfortunately the company talks the talk when it comes to staff well-being but they do not walk the walk. The safety of the retail staff is constantly disregarded. The powers that be, are more concerned with putting the odd extra ££ in the till than retaining staff. Higher management has resorted to ‘bullying’ tactics and have a ‘if you don’t like it leave’ attitude rather than addressing concerns. They have no problem in constantly going back on what they promise to do. Heavy workloads, whilst continuously reducing hours across the company. Very little to no support from line managers and HR, with some exceptions. Low morale across the company. Concerns and grievances appear to be ignored.

    Continue reading
  7. "Super Friendly"

    4.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assisstent 

    I worked at Whittard part-time for more than a year

    Pros

    Very friendly and collaborative to reach goals Plus amazing staff discount

    Cons

    A lot of cleaning and paperwork

  8. Helpful (4)

    "Awful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Whittard part-time

    Pros

    The team I worked with, manager very supportive.

    Cons

    There Is a culture of bullying especially with a senior upper manger, how this person gets away with it I will never know!!! He is responsible for many really good people leaving!!!! There is definitely a culture of favouritism with some managers, the "yes" people.

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  9. Helpful (2)

    "Challenging in current times"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Whittard full-time

    Pros

    Great heritage, very good products that I can suggest with confidence, good training program.

    Cons

    Sometimes slow to react when quick change is most needed. Very admin heavy. Feedback systems not truly anonymous.

    Continue reading
  10. "Retail assistant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nottingham, England
    Recommends

    I worked at Whittard part-time for less than a year

    Pros

    Discounts on products and there was it's of things to do. Even on a quiet day.

    Cons

    Can't really think of any negatives apart from pay being minimum wage.

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