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Wise Customer Support Specialist Reviews

Updated 28 Apr 2021

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5.0
Wise CEO Kristo Käärman
Kristo Käärman
0 Rating
  1. Helpful (2)

    "No"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in London, England, England

    I have been working at Wise full-time for more than 5 years

    Pros

    Lots of benefits in compensation

    Cons

    Lack of aggressive expansion to grow

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  2. COVID-19

    "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tampa, FL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Wise full-time for more than a year

    Pros

    Good benefits, PTO for 4 weeks

    Cons

    They don't ask help or suggestions from their employees about the great event in Europe after COVID: the prizes we received lately, they don't share with them. Where are the benefits?

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  3. "Love it here"

    5.0
    Current Employee - Social Media Customer Support Specialist in Tampa, FL

    I have been working at Wise full-time

    Pros

    Culture, dedication to values, everyone is nice, flexibe

    Cons

    opportunities available are dependent on location

  4. Helpful (8)

    "Expectations dont match the reality"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Budapest
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Wise full-time for more than a year

    Pros

    - company used to provide lots of nice benefits before moving to a new office - you can meet really cool people who become your true friends - flexibility used to be but now not anymore

    Cons

    - very poor leadership (at least our team was so unlucky) - impossible to grow within the company, the rules change upon the mood of the leader or senior or if the moon is on the sky today - american style: you must show off to attract attention - changed completely to the usual corporate companies, no benefits, trying to save on the employees a lot

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    Wise Response

    November 24, 2020People Team Lead

    Hi, thank you for sharing honest feedback about your experience at TransferWise. I'm sad to read about your concerns, particularly those around your experience of leads and I do hope you got to share it with your team or someone in the People team before you left. Feedback helps us get better at what we do, so if you'd be up for a conversations, please feel free to reach out to me via employerbrand@transferwise.com and we can connect and arrange a conversation. Wishing you all the best, Jihan.

  5. "Best job culture ever!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for less than a year

    Pros

    I absolutely love working at TransferWise. I have a lot of autonomy, my judgement is respected and the flat structure gives me room to grow and to go after my career plans.

    Cons

    The salary could be better considering agents are over-qualified sometimes.

  6. "."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Portuguese Customer Support Specialist in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than a year

    Pros

    Really great place to work.

    Cons

    It depends on you, really.

  7. "Vibrant place and cool people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wise full-time for less than a year

    Pros

    Good team and great office.

    Cons

    Depending on your position, you have to deal with weird people.

  8. "Very nice place to work! Salaries could be higher, but it's part of working in a (still) start-up company."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than a year

    Pros

    Lots of different career paths to follow, may opportunities, Amazing work environment.

    Cons

    Above average salaries, lack of career plans in some areas.

  9. "Nice company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than 3 years

    Pros

    Atmosphere, benefits, flexible scheduling, people

    Cons

    Salary lower than average in every office

  10. Helpful (10)

    "Changing into a corporation - confusing and lacking in communication"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Tallinn
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Wise full-time for more than 3 years

    Pros

    I am really struggling in finding Pros to talk about since everything I want to say is very generic to any other company. Pros: - Free office food like cereal - Great chill-out areas for breaks - The "culture" is very warm and often makes you proud to work there - Not a typical call-centre yet. - Co-workers are often friendly and brilliant.

    Cons

    - The "culture" is fake for a lack of a better word. There are people in the company that try very hard to make you feel good about working there but it is constantly overshadowed by the slow transition of becoming a corporation. One side wants you to be autonomous and be your own boss, everyone is free to choose their own path; whereas the management side is very strict in what you do, when you do it and how you do it. Creates a lot of mis-communication and lack of communication, where performance reviews might come as a surprise. - Customer Support positions are NOT only customer support positions - you have a chance to get/ask for extra responsibilities in the form of a side project. Why this is a con is because you are still evaluated as a Customer Support Agent and the extra responsibilities are in no way looked at when it comes down to your performance. The management does not understand what the employee actually does and they try to evaluate your work based on one single number. These extra responsibilities and the work you do might mean a lot for the company but again, if you ain't hitting that performance target that all Customer Support agents need to hit, then your contributions elsewhere are not taken into consideration. - These extra responsibilities can be actual positions in other companies but with TransferWise you still get the same pay as any other customer support agent. There are no bonuses for doing more than 100%, or for doing other extra work on the side for them. - No communication around the performance target that you need to hit. I had asked multiple times on how this target was calculated and I did not receive any proper analysis or work around it. I wasn't even sure if this performance target was possible to achieve for every single customer support agent based on the workload. There are company wide meetings to specifically talk about decisions made by senior management but again, they typically dance around specific subjects. - Stock options as benefits - wonderful idea as a start-up where you can start your own career. Bad idea for a corporation that has a high employee turnover, which seems to be the direction for Transferwise.

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Viewing 1 - 10 of 26 Reviews

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