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Wise KYC Agent Reviews

Updated 12 Apr 2021

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0.0
Wise CEO Kristo Käärman
Kristo Käärman
0 Rating
  1. Helpful (2)

    "Not what it used to be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Kyc Specialist in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than 3 years

    Pros

    PTO Company trip Paid sabbatical after 4 years Stock Personal development monthly budget

    Cons

    Poor communication between product and operational teams. Autonomous teams make decisions that impact other teams, and although collaboration is better, there are always so many changes happening that it’s difficult to keep up. Product teams do not prioritize fixes without data, which can be hard to track/collect. Compensation is much better than it was, however, there are very few opportunities for advancement in Tampa. The flexibility we once enjoyed with this role is gone. We are pushed harder than ever to meet instant verification metrics which means working more evening and weekend shifts. This productivity push, and lack of staffing, means you have no opportunities to work on side projects that can aid in career advancement.

    Wise Response

    March 4, 2021People Team Lead

    Hi, thank you for taking the time to share your feedback. It sounds like you’re not having a good time at the moment and I want to try and help improve things for you. I'm particularly sad to read that you’re stressed with your work and that you feel that there’s not as many opportunities for you because of our product evolving so fast. If you feel comfortable coming forward, we can have a confidential chat about some of your concerns with either myself or someone else in the People team. Please feel free to reach out to me if you’d be up for a conversation. Maire

  2. "Happy employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Agent in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for less than a year

    Pros

    Very many things I like

    Cons

    There are no things i don't like


  3. Helpful (1)

    "Great colleagues and peers, poor leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - KYC Agent in Singapore
    Recommends
    Neutral Outlook

    I worked at Wise full-time for more than a year

    Pros

    Same level peers are smart, helpful and always on the look out for each other for motivation and breaking through.

    Cons

    Leaders were only concerned about numbers and, instead of using data to create insights, created an environment where tasks were monitored by the half hour. Senior leader was ineffective in terms of empowering its people and is of the belief that people will and should stay in KYC for long to meet numbers

    Continue reading

    Wise Response

    March 4, 2021People Team Lead

    Thank you for your review. I’m really sad to hear this was your experience at TransferWise. This is the opposite of how we want people to feel and do hope that you had the chance to give this feedback before you left as that’s the only way we can improve how we work. If you have any other feedback, feel free to email me at employerbrand@wise.com and I can connect you with someone in the People team for a confidential chat. Best, Maire

  4. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Officer in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than 3 years

    Pros

    Dynamic and respectful workplace, good growth opportunities and great office.

    Cons

    The day to day work can get boring and stressful

  5. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - KYC Analyst in Tokyo
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wise full-time for less than a year

    Pros

    Good People Good Work flow Good work environment

    Cons

    constant changing, constant management perspective changes

  6. COVID-19
    Helpful (6)

    "KYC Agent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Agent in Budapest
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Wise full-time

    Pros

    Before the COVID19 related lockdown most of the conditions were respected (under which majority of people were hired) - Great office and workspace - Great team (knowledgeable and laid back colleagues) - Free food and some other extra perks

    Cons

    - With growth gradually reducing all the perks we had (that amongst other things helped our decisions making process when accepting the job offer) - Salary raises (even before the lockdown) are something that is rather a taboo topic and when it happens the amounts are rather insulting than motivating to keep doing extra work, projects and going the extra mile - Senior management clearly never worked in this role when setting expectations and KPIs - Growing lack of transparency behind management's decision making process

    Continue reading
  7. "Amazing Place to Work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Senior Analyst in Budapest
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than a year

    Pros

    Open minded people Nice environment - no one tries to step on another

    Cons

    If you like corporate-like places, I don't think it is for you Also, no stiff structure as everyone has a voice

  8. "Growing and also organized"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CDD/KYC Reviewer in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for less than a year

    Pros

    Onboarding process is very organized and the operations are clearly defined. Currently everybody is working from home, but there is no mess in the operation, as long as I know. People are kind, and honest. They are assertive but I have never seen mean people. International, and I don't feel awkward being a foreigner. Work-life balance is super, especially compared to Japanese companies. lol

    Cons

    The pay really depends on the regions you are located. They do bench marking time to time, to align the compensation to the regional market. I think it's fair enough. My pay is lower than I had before, but I'm very satisfied because of the people, work place, decision making process, and mission itself. I wonder how HR can hire very talented people without market highest compensation. It's totally opposite of Netflix, I think. Maybe this is why the culture is warm, and people respect each other. They don't really care who earns like how much. Or never boast for earning more.

    Continue reading
  9. "Couldn't recommend it enough"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Agent in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for less than a year

    Pros

    - They are so forthcoming with everything, really make you feel appreciated and valued. - So many opportunities to progress and make a difference, pursue the path you are interested in with side projects. - Free food and company events! - Working from home if you wish to.

    Cons

    - As they're still a relatively new company, not everything is set in stone which is a good thing if you're keen to make a difference and help progress and grow the company. It can also sometimes be frustrating if you like structure.

    Continue reading
  10. "Great work place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - KYC Agent in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wise full-time for more than 3 years

    Pros

    Flexibility and very prestigious FinTech employer

    Cons

    not market leader in terms of salary

Viewing 1 - 10 of 38 Reviews

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